"Bring your ID card and you can do it with a video connection." On October 26, citizen He Feilan walked to the Party and Group Service Center of Yanxia Community in Xianyan Street, Ouhai District, to handle the business of Fenggu Electricity. After touching the only call button on the intelligent cloud counter of "Wenxin Office", it is video-connected with the salesman, and then successfully handled under the guidance of the salesman.
The "Wenxin Office" intelligent cloud counter, which was launched for the first time in the province, was independently developed by the State Grid Wenzhou Power Supply Company, and can remotely handle many businesses such as peak and valley business, newly installed electricity meters, meter capacity increase and one household with multiple populations. Different from traditional self-service terminals, intelligent cloud counters use ultra-high lossless compression algorithms and transmission technology to remotely handle counter services for users through real-time visual communication between online business personnel and offline users. The size of the smart cloud counter is only the size of a desktop printer, which is convenient for places with smaller spaces such as government affairs centers and convenience service centers at all levels. At present, in addition to Xianyan Street, the government service center of Zeya Town, Ouhai District, has also placed an intelligent cloud counter to facilitate the masses to handle related business.
"There are more elderly people on our side, and it is not very convenient to go to the power business hall." Ouhai District Xianyan Power Supply Station business hall director Jin Xiao said. Through the operation mode of "one host, multiple slaves", the intelligent cloud counter makes up for the limitations of traditional self-service terminals. Online business personnel understand business needs across the screen, collect user information, "cloud" to handle business, solve the operation dilemma of some users' smart devices, so that the elderly and the majority of users can better share the results of information development and quality services, no longer prohibitive of intelligent terminals. What should I do if I have forgotten my ID card? Only through the convenience service center's "Ou e office" to obtain personal information, coupled with the intelligent cloud counter, you can still achieve one-time power business.
Editor-in-charge: Zhang Wenzhe
Supervisor: Xiang Zhenjiang
Director Reviewer: Zhou Leguang
Source: Ouhai News Network
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