Over the years, a lifestyle called "living elsewhere" has become popular. Statistics from the National Tourism Administration show that the demand for travel by independent tourists has risen to the cultural and social level, and they are more willing to choose homestays with distinctive appearances and in-depth communication with locals. On the eve of May Day, a large survey of homestays was jointly carried out with the Jiangsu Consumers Association, and the "mysterious visitors" were invited to become experiencers of the consumer association to visit the characteristic homestays. What are the problems in the service quality and atmosphere setting of those beautiful looking homestays? The first stop, located in The Donglai Inn on Dongguan Street in Yangzhou, Jiangsu Province, will it make the mysterious visitor feel the lonely sail and the blue sky, missing the style of the West Lake that is thinner than that West Lake?
【The room has shrunk by nearly half, and there are many problems with hardware facilities】
Ms. Xu, a mysterious visitor and experiencer of the Jiangsu Consumer Association, is an urban white-collar worker who likes to go to different cities to find different excitements and yearns to live elsewhere.
Yangzhou Dongguan Street, the most representative historical old street in the local area. Donglai Inn is located on Dongguan Street, less than 100 meters away from the Grand Canal World Heritage Site. The green bricks and small tiles of the inn, the typical image of traditional houses, are basically in line with the network publicity. "Mystery Visitor" stayed in Room 203 of the Deluxe King Room, priced at 289 yuan per night. According to the online booking information, the deluxe big bed room of Donglai Inn is 25 square meters.
After measuring, Ms. Xu found that the room was 4.8 meters long and 3.2 meters wide, and after multiplying, the area was less than 15 square meters, far less than the 25 square meters advertised online. In response to the shrinking room area, Ms. Xu asked the waiter of the inn, who claimed that the 25 square meters mentioned on the Internet was only the building area.
The actual area of the room is only 15 square meters, but the online claim is 25 square meters! The "Mystery Visitor" inquired into the "Rules for calculating the Floor Area of Construction Projects" and found that for multi-storey buildings, the industry usually calculates it as "using area x 1.3 = building area". The "Donglai Inn" deluxe big bed room uses an area of 15 square meters, and the calculated construction area should be 19.5 square meters, far lower than the 25 square meters claimed by the waiter. The store seems to be playing word games of "use area" and "building area", but in fact it cannot justify itself.
Subsequently, the "mysterious visitor" continued to do a "physical examination" of the room, and found that there were many problems: the desk lamp was broken, there were spider webs in the health dead end, the towel was worn, the anti-slip mat was moldy, and the shower shower was damaged.
【Security measures are not effective Fire safety has hidden dangers】
At more than nine o'clock in the night of check-in, due to the damage of the shower shower and the air conditioning did not work, the mysterious visitor called the room service twice, but it was unexpectedly found that there was only a young female attendant on duty at night in the whole inn, and there was no security guard.
There are no security guards, and when the duty officer goes upstairs, the lobby is completely unattended. At about midnight in the morning, another experiencer who did not live in the Donglai Inn came in and out many times, and no one came forward to inquire or block. The "Measures for the Administration of Public Security in the Hotel Industry" clearly stipulates that hotels must set up security organizations or designate security personnel. Not only are there loopholes in the security, but the mysterious visitors also found that the inn has many fire safety hazards.
Fire extinguishers are out of date, fire hoses are damaged, there are no emergency lights, fire passages are piled up with debris, are these problems not taken care of? Sure enough, during the stay of the mysterious visitor, he happened to encounter the local police station police to come to routine inspection, and the police pointed out on the spot that the Fire Control of Donglai Inn was not passed, and notified the person in charge to rectify immediately.
However, until the mystery visitor checked out two days later, the Damaged Fire Fighting Facilities had not been replaced.
【Fluorescent code big test bed sheet quilt cover change on the same day】
Staying in a hotel, in addition to being safe, the health status is also very important. The mystery visitor did a test: marked the cover with a highlighter with a code number. This handwriting is invisible to the naked eye, but as soon as the purple light is illuminated, the words "mysterious visitor" will appear. A few hours after checking out, the mystery visitor killed a rifle on the pretext of looking for something and came to Room 203 again.
At this time, the service staff of the inn said that the original room 203 had been cleaned, and the new guests had not yet checked in.
The mysterious visitor carefully inspected the sheets and duvet covers with a purple light and found no previously marked codes, which meant that the inn service staff had changed them according to the regulations.
【The interior decoration does not match the local style is not obvious】
The homestay is not only a "stay" word so simple, but also should have the experience function of local customs and customs, so that guests can truly realize "living elsewhere". Mysterious visitors found that the Donglao Inn focuses on the old residential elements of Dongguan Street in Yangzhou, but the interior decoration of the inn is a bit unusual. There is such a fishing net hanging in the corridor of the inn, it is reasonable to say that Yangzhou, as a city along the canal, hangs a fishing net, but the "mysterious visitor" found that the fishing net not only hangs a lot of shell decorations, but also a variety of pictures of the blue sea, and Yangzhou's ancient canal culture is obviously not related.
In addition to the fishing nets of the marine style, there are also tie-dye with southwest characteristics, the English version of the foreign map, and the "Donglai Inn" claiming quaint and elegant positioning, which seems to be incongruous. "Donglai Inn" emphasizes in the online promotion, "Let you experience a different style of urban life", but many tourists feel that there is no difference between this and ordinary hotels.
In this regard, the service staff of Yangzhou "Donglai Inn" also admitted that in fact, this is a simple accommodation, similar to an economic hotel.
"Mystery Visitor" inquired about the recent price of a budget hotel in the same location and found that the price of the big bed room or twin room is below 250 yuan, which is generally lower than the pricing of the "Donglai Inn". With the expectation of the homestay to pay money, but can only get the consumption experience of ordinary budget hotels, this is inevitably regrettable.
The mysterious visitors also put forward some suggestions for the Donglai Inn: the room area is nearly half smaller than that of the network publicity, which is suspected of misleading consumers; the hardware facilities in the room should be overhauled in time; the security system should be strictly implemented, the security personnel should be increased, the damaged fire fighting facilities should be replaced in time, and the fire hazards should be eliminated in time; the interior should be in line with the local characteristics of Yangzhou, and more jade carvings, lacquerware and other decorations with Yangzhou characteristics can be added, so that tourists can fully experience the Yangzhou style during their stay.
Unlike hotels, homestays should have two "key genes": one is the original ecology, and the other is the feelings of the owner or operator. Overall, Yangzhou's "Donglai Inn" is more popular, lacks the "key genes" of homestays, does not reflect local characteristics, lacks local experience for residents, and is not cost-effective, and these are actually common problems in many urban homestays. Only by combining local characteristics to find the correct positioning, creating the connotation of "accommodation", and meeting the personalized, experiential and emotional needs of tourists, will the homestay be more competitive.
Source: Jiangsu Public News Channel "News 360"