In the early morning of May 8, two elderly friends came to the office of Xingyang Bus Company and handed over a letter of thanks to the staff, specifically praising the No. 19 bus team, and the gratitude for them between the lines was overflowing with words, and also praised Chen Hongfeng, the captain of the No. 19 bus, saying: "All the drivers of the No. 19 bus are a model for everyone to learn. ”
The letter reads: "We are retired cadres of the provincial government, who have taken the No. 19 bus from Zhengzhou High-speed Railway West Station to Wuyun Mountain many times, and have been touched by the service of the group, especially the bus captain Chen Hongfeng, who is more like relatives to passengers, has a warm attitude and works seriously." Especially for the elderly, it is as caring as if it were for their own parents..."
One thing that impressed these two elderly friends was that one day at noon when they were waiting for the bus to depart from the Zhuye River at the terminus of No. 19, three elderly people just got on the bus, carrying freshly dug wild vegetable dandelions. At that time, it was past 12 o'clock, the weather was very hot, the car captain Chen Hongfeng saw that the old people were sweating, there was no water in the water cup they carried, and when he learned that they had not yet eaten, he hurriedly gave the 3 buns for lunch that he had not yet had time to eat to the old man, and poured hot water for them. The old people knew that this was Chen Hongfeng's lunch, refused to eat, the car captain Chen Hongfeng said: "It's all right, I'm not hungry now, even if you are hungry for a while, you can go to the front to buy some instant noodles to eat, you are tired for a day and you must be hungry, hurry up and eat it while it is hot." Several elderly people took the buns and water, and they thanked the enthusiastic bus captain while eating. At that time, the other passengers in the car were also very impressed, and they all praised the captain as a good person. Chen Hongfeng said what was in his heart: "These old people are the same age as my mother, and when I saw them, I thought of my mother, thinking that they must be tired and hungry after digging wild vegetables, so I wanted to help them and do something for them." ”
No. 19 bus terminal Zhuyehe just docked with the 407 bus on the street, the captain Chen Hongfeng can think of what the passengers think, the urgency of the passengers, in strict accordance with the departure time on time, punctual departure, to the station, so that the passengers who transfer here can take the 407 bus on the street in a timely and smooth manner every time. In the car of captain Chen Hongfeng, as long as he encounters the elderly, the disabled and the passengers holding children who are older and have inconvenient legs and feet, if conditions permit, he will stand up and help them, take the initiative to help them carry things to the car and send them off, run up and down, and never get bored.
A small thank-you letter, the words are worth a lot of money. The elderly couple wrote at the end of the letter: "A drop of water can reflect the brilliance of the sun, the quality of a worker can reflect the spirit of the company, we praise the 19th road team, praise for Captain Chen Hongfeng, I believe that the company will have more and more good captains like Chen Hongfeng." ”
The ordinary places see the truth, and the subtleties warm the hearts of the people. As a mobile window of urban civilization, the bus captain's caring greetings, a helping gesture, and a sincere smile bring passengers the most cordial care and the best quality service, and also radiate the harmony between the city's civilization and society. (Information Officer: Meng Qingbin)