Yellow River News Network Changzhi News: Recently, during the construction of the Changzhi Food Science and Technology Park project, the project builder encountered difficulties in handling the construction procedures, so he asked the "12345" government service hotline for help. After receiving the feedback on the problem, the staff of the "12345" government service hotline in Lucheng District organized the engineering unit, the inspection unit and other relevant office leaders at the first time to provide door-to-door consulting services for enterprises.
After the problem was solved, Du Yue, the project leader of Changzhi Food Science and Technology Park, said, "I just started with the mentality of trying it out, dialed the '12345' government service hotline, I didn't expect to call in the morning, the '12345' government service hotline in Lucheng District in the afternoon made a return visit to our problem, and the next day there were administrative approval service administration staff to provide business entry services, patiently explaining the relevant policies and procedures for me, and really solved our difficulties." ”
Take the service "window" as a breakthrough in deepening reform, and let the "12345" hotline truly become a service line that the masses love to use and do things. Lucheng District "12345" government service hotline center is mainly responsible for the reception, transfer, tracking, reminder and feedback of the changzhi hotline platform transfer matters, adhering to the concept of "one number to serve the masses of enterprises", integrating consultation, complaints, suggestions and other functions to create a "total customer service" for government services in the whole district. Cheng Aodong, director of the District Administrative Examination and Approval Comprehensive Service Center (District Government Procurement Center and District "12345" Government Affairs Hotline Service Center), introduced, "As of the end of July, we have received a total of 1128 work orders from Changzhi City to transfer the government service hotline, mainly focusing on personnel labor, urban construction management, public services, people's livelihood issues and other fields. Through our active coordination and supervision of relevant functional departments, 992 cases have been completed, with a completion rate of 87.94%, helping enterprises and the masses to basically properly solve their reasonable demands in all aspects. ”
In recent years, the "12345" government service hotline center in Lucheng District has given full play to the role of the hotline "Lianxin Bridge", used its own efficient coordination ability to actively explore and innovate new ways of serving enterprises, facilitate enterprises to reflect the situation, provide door-to-door consulting services for enterprises in the district, and initially realize the hotline handling work to achieve "everything has an echo, and every piece has been implemented", laying a solid foundation for Lucheng District to create a "three no three" business environment. (Cao Ying, Sun Chao, Wang Riyao)