【TechWeb】On August 19, Wang Zi, senior vice president and operation CEO of Convenience Bee, shared the practice and thinking of Convenience Bee on improving the quality of store operations at the 2020 Convenience Store Conference of the China Chain Store and Franchise Association, saying that in the expansion, it is still possible to copy high-level management systems and services to all parts of the country, and Convenience Bee has implemented two things: First, to establish an automated system to liberate people from trivial store management and concentrate on customer service The second is to quantify the best practices of customer service, and the system helps people to meet this standard.
Regarding the automation system, according to Wang Zi, convenience bees have successively developed intelligent ordering systems, big data selection systems, self-service cash register systems, dynamic pricing systems, etc., and integrated them into a smart convenience store operating system covering the whole business chain, liberating store employees from trivial work such as ordering, selection, and cashiering.
Wang Zi said that the effect of this system after going online is very good, dynamic pricing has brought a 30% increase in revenue to the convenience bee, big data selection has also shown a higher winning rate in the "man-machine war", and self-service cashiers have solved the queuing problem of most stores. With the help of this operating system, in terms of ordering alone, the store clerk has saved about 3 hours of workload, and the convenience bee has put all the manpower released into hospitality, cleaning and hygiene, validity inspection and food reheating.
About quantitative service standards, system assistance store staff. According to Wang Zi, the store management of convenience bees revolves around quality, service and cleanliness, also known as QSC. Unlike traditional practices, convenience bees use system drives to reduce work errors caused by individual factors and ensure consistency in service quality during rapid store opening.
It is reported that convenience bee has set up more than 400 checkpoints for the QSC management of stores, formulated more than 300 SOPs, used for strict, detailed and systematic operation of store staff, and applied artificial intelligence, big data and automation and other technologies to help employees implement.
This article originated from TechWeb.com.cn
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