Ms. Xu of Sheqi County, Nanyang City, reported that her three-year-old son soon developed symptoms of high fever and vomiting after drinking the "Meiyichang" lactic acid bacteria drink produced by Henan Sanjianke Dairy. Ms. Xu said that the process of the matter is this: on November 9, she bought two boxes of "Meiyichang" lactic acid bacteria drinks for her children at a local food store, and did not find any problems when drinking the first box. At 8:00 p.m. on December 2, Another box was opened for his son to drink, who knew that after drinking most of the bottle, he said: "Mom, this is not good, I don't want to drink, you drink it." At that time, Ms. Xu thought that her son did not like the taste of this drink, so she took it and took a sip of it herself, and there was a sour smell. So, she quickly removed the membrane on the mouth of the bottle to smell, and a foul smell emanated from the drink. She then looked at the date of manufacture of the drink, which was marked August 1, 2020, with a shelf life of 8 months and the drink had not expired.
Ms. Xu said that at that time, she contacted Mr. Song, the owner of the food shop, and Mr. Song quickly rushed to her home and confirmed on the spot that the drink was indeed spoiled; subsequently, Mr. Song picked out four bottles of the same spoiled drink from the remaining drinks that had not yet been opened, and told her that he would reflect it to the manufacturer Henan Sanjianke Dairy as soon as possible. Ms. Xu saw that her son did not have any abnormal conditions for the time being, so she let Mr. Song go first.
Who expected that at more than 10 o'clock that night, her three-year-old son began to have a high fever, and Ms. Xu and her husband quickly took their son to the Sheqi County People's Hospital. Ms. Xu said that the doctor diagnosed her son with food poisoning that night and needed to wash his stomach. Because Ms. Xu was worried that her son was too young, that gastric lavage was too painful, and that the pediatric ward was full, she took her son to the local maternal and child health station. At this time, the son began to vomit violently. In view of the fact that the son had already vomited something out, the doctor at the health station only prescribed some anti-fever medicine for the son to go back for observation. On December 3, her son had another examination, and Ms. Xu said that the doctor's diagnosis was: acute enteritis caused by food poisoning. In the days that followed, my son had a high fever accompanied by vomiting and stomach pain.
During this period, Mr. Song, the owner of the grocery store, contacted Ms. Xu and said that he had reflected the matter to the manufacturer's salesman. Because it is important to see her son, Ms. Xu did not take the initiative to communicate with the manufacturer. Until December 9th, after her son's condition was stable, she contacted the manufacturer's salesman through Mr. Song, who said: The beverage packaging is marked with the words "if you find flatulence, please do not eat", which is that your parents did not observe clearly to give the child a drink, but have applied to the manufacturer for 1,000 yuan as compensation. For this reply given by the manufacturer's salesman, Ms. Xu believes that the reason why the child has a high fever and vomiting is caused by drinking spoiled drinks, but the salesman pushes the responsibility to the parents, saying that she did not check the packaging before drinking, which made her very angry. Immediately, she called the manufacturer's customer service number. Customer service said: This matter has been recorded in detail, you can rest assured, guaranteed to solve within 24 hours.
However, Ms. Xu waited for a day and did not wait for any reply from the manufacturer, she called the customer service phone again, and the customer service said that it would ask the relevant person in charge to contact her as soon as possible and negotiate the process. But as of December 13, four days had passed, and Ms. Xu said that no one had contacted her. Receiving the news, the reporter first contacted the customer service of Henan Sanjianke Dairy, and the customer service hung up the phone on the grounds that he had not received a complaint from Ms. Xu and did not understand the specific situation. Subsequently, the reporter contacted the salesman of the Three Musketeer Dairy, and the salesman replied to the reporter: Milk is produced in batches, and problems in the production and packaging process are inevitable. We are responsible for the consumer and are willing to bear the medical expenses for her. However, the consumer's demands are excessive, not only to compensate for the medical expenses, but also to compensate the child for the loss caused by the temporary closure of her shop during the medical treatment, a total of three thousand yuan. Not only did she not understand our kindness, but she also took a bite back; in addition, it is uncertain whether the high fever and vomiting of their child was caused by drinking the Three Musketeers' drink, and if not, we will sue her.
In view of the fact that Ms. Xu and the Three Musketeers manufacturer and salesman have their own opinions, the reporter interviewed Mr. Song, the owner of the vice food store. Mr. Song told reporters: On the evening of December 2, he rushed to the scene quickly after receiving a call from Ms. Xu, and indeed found that some drinks had a phenomenon of swelling and deterioration, and promised that if the child had problems, he would bear the cost of medicine and nutrition. During the interview, Mr. Song told reporters an important information: Before that, the Three Musketeers salesman had called to inform that the batch of "Meiyichang" yogurt drinks produced on August 1, 2020 had a problem of swollen bottle deterioration in other places, let us pay attention to a little, and as a result, I forgot about the sale of drinks to Ms. Xu, and there was a problem.
Then the reporter gave feedback to Ms. Xu, who said that she did ask for 3,000 yuan compensation, but now you can not pay a penny of compensation, but the manufacturer must sincerely apologize. In the early communication, the manufacturer's customer service did not fulfill its promises in time, fooling consumers, and the salesman learned that the child had a serious high fever and vomiting, knew that there was a problem with the batch of drinks on August 1, 2020, and in the case of the distributor admitting that the drink was swollen and deteriorated, she even passed the responsibility to the child's parents, which was difficult for her to accept no matter what. In response to this matter, the reporter will continue to pay attention.
Source: Henan Metropolis Breaking News