At 13:41 on June 24, 2021, Yang Xingquan, a police officer at the Palm Tree Camp Police Station of the Xishan Branch, received a call from the people in the jurisdiction reading a certain Ying, saying that the owner of a tobacco and alcohol store on Danxia Road sat at the door of the store after drinking and cursed himself, asking the police for help. According to the content of the alarm, Yang Xingquan judged that the police situation was a "civil dispute" police situation.
On the same day, Meng Yajun, director of the Palm Tree Camp Police Station, took turns to be the chief of the duty command room, and at 13:47, he instructed the Xishan No. 15 car to be responsible for the police.
At 13:49, Wang Deli, a police officer of Xishan No. 15 car, took Chen Xing, an auxiliary police officer, into and out of the police.
At 13:49, the police officers received the opinions of the police issued by the chief of duty: in accordance with the relevant regulations, the whole process should be recorded and videotaped; the situation should be promptly asked, the excessive behavior of both sides should be stopped, and the onlookers should be persuaded to leave; the cause of the dispute should be inquired about, the basic legal relationship and the focus of the contradiction should be determined, and the necessary on-site mediation should be carried out for disputes that fall within the scope of their duties; if on-site mediation fails, the two sides must not be informed that there must be no excessive behavior; if there are illegal and criminal acts, control and dispose of them according to law and carry out investigation and evidence collection.
At 13:54, police officer Wang Deli and auxiliary police officer Chen Xingjin arrived at the scene.
Illuminate the identity, activate the law enforcement recorder, and persuade the onlookers to leave... According to the opinions of the police, Wang Deli and Chen Xingjin carried out the work of the police in a standardized and orderly manner.
It is understood that Gao is the owner of a tobacco hotel on Danxia Road, who often drinks in the store, and after drinking on the same day, he sits at the door of the store and scolds Nian Mouying in the next shop, affecting his business. After understanding the situation, the police told Gao on the spot to stay in the store after drinking, do business well, and not disturb public order. Finally, Gao was administratively detained for 5 days in accordance with law for picking quarrels and provoking trouble and disturbing public order.
At 14:41, the police situation was handled, and Wang Deli and Chen Xingjin registered and returned.
On June 25, Meng Yajun called the policeman To read a certain Ying telephone to receive a return visit from the police, "whether the police are present to deal with it, whether they perform their work duties, and whether they are satisfied with the police." "The responses were satisfactory.
"In the process of dealing with the police, the dress code and the expression code..." At the end of the return visit, Meng Yajun wrote a comment and signed it on the return visit registration form.
At this point, this period of police situation handling work has all ended, "we have such a link, not only can improve the efficiency of the police, through the limited police force to better serve the masses, but also conducive to the police to develop standardized and good work habits ... Up to now, we have almost zero effective complaints in the police process. Meng Yajun said.
grades
Since the reform of the integrated real-combat police mechanism of "intelligence command and service supervision and public opinion" was carried out in August 2020, the police terminal attendance rate and disposal rate of the Palm Tree Camp Police Station ranked at the forefront of the sub-bureau, with a total of more than 6,000 police cases, none of which caused vicious consequences; the number of criminal police reports decreased by 21.33% year-on-year, and the public security police situation fell by 16.27% year-on-year; the COP15 hit office ranked first in the Xishan sub-bureau, and ranked second in the first ten years of the "strong promotion, 90% merit, and great end" action.
There are 18 police officers on duty at the Palm Tree Camp police station, with a total area of 2.24 square kilometers and a population of 37,282 under its jurisdiction.
Create a hub to ensure the efficient operation of command and dispatch
In accordance with the principle of "actual combat, practicality and practical results", the "three rooms" of the duty room, the research and judgment room and the case management room are integrated and dispatched by the service command room, and five types of special posts are set up: "service command, command and dispatch, comprehensive research and judgment, case management, and service supervision" to ensure clear and efficient operation of responsibilities and powers. Build a regional wireless intercom communication network, realize the "full coverage" of wireless communication of all practical units on the street, realize the intelligence, flattening and visualization of the command and dispatch system, and maximize the efficiency of command and dispatch and service supervision.
Construct three systems to ensure the standardized operation of law enforcement duties
Focusing on the operation of the "intelligence command and supervision of public opinion" and the service command room, 18 supporting mechanisms and norms have been studied and formulated successively. Establish a "full closed-loop" business standard system from the aspects of post responsibilities, operating processes, police standards for receiving police, and service supervision and management of the service command room.
Consolidate the overall responsibility of the service commander, and carry out centralized, unified and effective scheduling of various types of police situations; Compaction of the duty police to implement instructions, push support responsibility; compaction of special post personnel background research and judgment, real-time supervision responsibility; compaction of the police police disposal responsibility, under the premise of standardization as far as possible on the spot; compaction of the main leader to visit the supervision responsibility, after the telephone contact with the police to verify the standardization and satisfaction of the police.
Based on the "difficulties and pain points" in the implementation of "emotional guidance and supervision of public opinion", determine the six core indicators of "attendance rate, push rate, feedback rate, pass rate, return visit rate, and complaint rate", timely calibrate deviations, and make up for shortcomings.
Enhance the five capabilities to ensure the implementation of closed-loop management at the end
Improve command and dispatch capabilities. All staff of the service command room are required to be familiar with the basic elements such as the geographical environment of the jurisdiction, the distribution of police units, and the location of video surveillance points, so as to achieve "the most accurate instructions in the shortest time and the most effective scheduling for the best process completion".
Improve the ability to use the system. The police of the whole institute conscientiously study the operation of various platforms and systems in the service command room to ensure that all staff are skilled in use.
Improve police handling capabilities. Achieve a combination of "one visit, two evaluations, three investigations, and four clearances", that is, the service commander randomly returns to the police situation on the day and checks the work of the receiving police; the police and the police complete at least 1 self-assessment of the receiving police every day; the service supervision post supervises and inspects the police process, information feedback, video and audio input and other situations immediately; and comprehensively improves the quality and effectiveness of the police at the receiving point for one day.
Enhance the ability to standardize law enforcement. Take the function of the "case management room" as the starting point, dock the alarm situation to carry out article-by-article inspection, standardize the process of handling cases and incidents, eliminate law enforcement irregularities such as "should not be accepted, should be recorded, and should be informed and notified" from the source, forming a closed loop in the whole process of receiving police, accepting cases, and preliminary investigation of cases.
Improve the ability to serve the masses. Relying on the "Nissin Day End" and the return visit supervision mechanism, we have discovered deficiencies, promoted rectification, continuously improved the quality and efficiency of work, and further improved the sense of security and satisfaction of the people in the jurisdiction.
Through the above work measures, the Palm Tree Camp police station ensured the implementation of the end of the "intelligence command and supervision of public opinion", effectively solved the difficult points and blockages of "irregular receiving the police and not closing the loop of police handling", eliminated the hidden dangers of the problem of "poor handling and insufficient behavior" in law enforcement duties, cured the stubborn work style of the team's "lack of thinking and inadequate performance of duties", and successfully stepped out of the new way of "emotional command and supervision of public opinion" integrated actual combat police mechanism.