Huaichuan Rural Commercial Bank: Multi-form publicity on telecommunications fraud prevention techniques

Henan Economic Daily reporter Liu Fengmei correspondent Li Huayou Xu Zixian

Since the beginning of this year, Huaichuan Rural Commercial Bank has taken early prevention, multi-means and strong measures to resolutely kill the signs of telecommunications fraud in the germination stage, and as of now, 4 cases have been intercepted, saving customers from capital losses of 220,000 yuan.

Establish strong management of the organization. Establish a leading group for anti-telecommunications fraud work, formulate a plan for preventing and controlling risks and incidents, clarify the division of responsibilities of departments and units, regularly organize anti-fraud emergency drills, establish a rapid response, coordinated response, territorial management, and legal compliance disposal system, strengthen internal management control, and improve organizational coordination capabilities.

Expand advocacy for early prevention. Make full use of the distribution of propaganda coloring pages in the halls, the play of LED subtitles, micro-salons, and the "telling stories", "talking about cases", "telling paragraphs" and other forms in the halls to remind the masses to raise their awareness of prevention. At the same time, the use of WeChat public accounts, short video forwarding circle of friends and other forms, the formation of a combination of internal and external, "online + offline" publicity network, to guide the masses to deeply understand the risks and social harms of new types of fraud, improve the ability to identify and resist network fraud, and protect their "money bags".

Be vigilant about clever resolution. By increasing the intensity of internal staff training, updating the situation according to telecommunications fraud methods, learning in real time on habitual, typical, intelligent and grouped telecommunications fraud cases, regular training of sudden customer telecommunications fraud disposal methods, and improving the ability of all employees to prevent telecommunications fraud. In the hall service, once it encounters signs such as telecommunications fraud, quickly increase vigilance, skillfully control customer emotions, explain fraud methods, quickly alarm treatment, and skillfully resolve risks.