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A woman in Daqing City reflected
Personal information on its courier was leaked
He was harassed by a man
How does the other party obtain information about citizens?
Information leaks Miaoling woman was harassed
Ms. Wang, a 28-year-old who lives in Dongfeng New Village, just returned home from shopping on April 6 when her mobile phone rang. Open WeChat and see a stranger apply for her to pass the friend verification.
Ms. Wang saw that the other party was a man, did not pass the verification, asked who the other party was, the other party did not answer her directly, but said that first pass and then say.
Ms. Wang thought she was an acquaintance and passed the friend verification. The other party said that it was Ms. Wang's previous WeChat friend, which was deleted by Ms. Wang, and asked Ms. Wang if she often cleaned up her friends.
Ms. Wang told the other party that there were only a few dozen people in her WeChat, and everyone knew each other and never added strangers. Under Ms. Wang's questioning, the man revealed his identity. According to the man's account, at noon that day, he went to the supermarket to pick up the courier, saw Ms. Wang's courier, felt that her name was very good, and wanted to get to know Ms. Wang.
At this time, Ms. Wang remembered that three days ago she received a call from the courier saying that she had a courier, and at that time, Ms. Wang was eating with friends outside and could not go home immediately. The courier then offered to drop her courier up at a nearby supermarket.
Thinking that the courier not only has its own real name, telephone number, and specific home address may be controlled by this man, Ms. Wang is a little afraid and quickly blocks the other party.
The courier is placed outside the supermarket, and the personal information is in a "naked" state.
Coincidentally, not long ago, Mr. Liu, who works in Wolitun, received a call from a salesman of a loan company recommending loan products to him.
He asked the other party how he learned of his phone, and the other party said that it was a random call. In order to "arbitrage" the other party's words, Mr. Liu lied that he wanted to make a loan of 100,000 yuan, but there was a requirement that the other party must say how to know his phone.
The other party said that he saw Mr. Liu's contact information in the courier pile of a tobacco and alcohol store. The other party believes that the people who often shop online are mainly young and middle-aged, and such a group is their target customer.
Temporary storage of personal information is in "naked running"
For citizens, receiving express delivery has become a common thing in life. Usually, the courier's working hours are during the day, and many citizens are at work at this time, and when the courier comes to deliver the courier, the citizens rarely have time to go home.
A courier told reporters that in such a situation, three treatment methods will generally be adopted.
The first is to put the courier in a certain location, which can be a nearby supermarket or a tobacco and alcohol store, which can be proposed by the parties on their own initiative or suggested by the courier.
Second, the courier can not contact the parties, but also in a hurry, will directly put the courier in a certain place, and then notify the parties to pick up afterwards.
The third is that the parties let their relatives or friends around them collect it, or the courier makes a second delivery.
For couriers, it is common to send the person's courier to a nearby supermarket or tobacco and liquor store. As a result, many temporary storage points for express delivery have been formed in various large and small areas of Daqing City as "transit stations" for express delivery.
The reason why supermarkets and other places support couriers and store express deliveries in stores is mainly to consider that when nearby residents come to pick up express delivery, they may buy some things by hand, which is equivalent to increasing the "traffic" of the store, and the two sides are "win-win".
However, in these temporary storage points, no one manages the courier, and every citizen who goes to pick up the courier can contact other people's couriers. In this case, personal information is very likely to be leaked.
On April 7, the reporter saw a shelf outside a supermarket in Dongfeng New Village, which contained various couriers, and anyone could go and turn it over.
The person in charge of the store told reporters that in the past, the express delivery was placed inside, many citizens came to find their own courier, often messed up his goods, there will be a situation of express delivery loss, although this matter has nothing to do with him, but the process of helping to find a courier, wasted a lot of his time. In desperation, he had to put the courier outside, so that any problems with the courier had nothing to do with the store.
There are some vulnerabilities in the process of hiding information
For many citizens, whether it is a courier or their own reasons, it seems inevitable to put the courier in a temporary storage point.
In this case, how can citizens protect their personal privacy? During the interview, the reporter learned that as early as 2017, many express delivery companies launched the "privacy face sheet" service, using "asterisk" or "smiley face" on the express face sheet to replace the middle mobile phone number and the user's name to ensure personal privacy.
So, how is the "privacy sheet" service of Daqing Express Company implemented?
On April 7, the reporter and SF Express got in touch, a customer service staff told reporters, through the Mini Program to place an order, the operation of the "privacy face list" service, if the recipient's name is two words, you can hide the back of the word, more than two words, only show the beginning and the end of the word; the mobile phone number will hide the middle four numbers, the detailed address will also be hidden.
However, the reporter logged in to the Mini Program and could not find the menu.
In this regard, a courier of SF Express told reporters that through their mail courier, only the mobile phone number can be hidden, for the middle of the four numbers, the name and address can not be hidden.
The courier revealed to reporters that hiding mobile phone numbers has now become the default mode, and there is no need for citizens to specifically advise, but there are also individual couriers that are not hidden.
A courier of Debon Express told reporters that the proportion of citizens who choose the "privacy face sheet" service is not much, and everyone may not be familiar with this service. When the public mails the courier, as long as they tell them in advance, they can provide "privacy face sheet" services; the first name only shows the last name, the mobile phone number shows the first two digits and the last two digits, and the address cannot be hidden.
Similar to Debon Express, jd.com's express delivery, name and mobile phone number are partially hidden, but the home address cannot be hidden.
JD Logistics automatically hides some personal information.
A customer service of Yuantong Express told reporters that mailing liquids and electronic products cannot provide "privacy face sheet" services, and the rest of the goods are basically OK, specifically to get in touch with the courier.
According to state media reports, ZTO also provided a "privacy face sheet" service before, but when the reporter called ZTO Express during the interview, the customer service staff said that the service could not be provided.
The staff of a Zhongtong business outlet in a district of Dongfeng New Village told reporters that they really could not provide the service, because if there was no telephone on the courier, the courier could not get in touch with the person; a courier of Huitong also thought so.
During the reporter's investigation, it was learned that the courier company that actually provides the "privacy face sheet" service will provide special equipment for the courier to read the hidden information on the courier. In this process, others cannot see the information of the parties, which well protects the privacy of the citizens.
There is a law to protect privacy in the information age
It is understood that since 2015, Daqing City has begun to implement a real-name system for express delivery, requiring citizens to show valid identity documents and provide their mobile phone numbers when sending express deliveries. That is to say, when citizens send couriers, personal information has been obtained by courier companies.
In order to make up for this loophole, in 2018, the State Council issued the Interim Regulations on Express Delivery, which stipulates that express delivery companies and their practitioners can disclose customer information they have learned, and if the circumstances are serious, the maximum fine is 100,000 yuan.
In fact, for the citizens, whether express delivery companies and practitioners will leak their personal information is simply unknown to the citizens. Previously, the courier company "Inner Ghost" stole the user's personal information, and has been on the "hot search" many times.
During the interview, the reporter learned that a courier from sending to being received by the recipient, after multiple links in the middle, each link, may leak personal information.
So, in this case, how should the public protect their personal privacy?
First of all, when citizens send couriers, they should choose a courier company that provides "privacy face sheet" services and "hide" some personal information. At the same time, when citizens shop online, they can ask merchants whether they can choose a courier company that provides "privacy face sheet" services when sending couriers, and put personal privacy as the first pass.
Although courier companies that provide "privacy sheet" services provide different services, in general, some of the citizens' mobile phone numbers are hidden.
Secondly, when citizens leave contact information for merchants, do not use their real names, they can use pseudonyms or online names.
Again, the public should not leave too detailed home addresses for online shop merchants, at most accurate to a certain building number or a certain unit, and go downstairs to pick up their own courier when they receive a call from the courier.
The mobile phone number is hidden, not their real name, the home address is at most detailed to the unit, in this case, even if their own courier, there is a temporary storage point nearby, personal information is difficult to be obtained by others. If the public finds that personal information has been leaked by courier companies or practitioners, they should report it to the postal administration in a timely manner.
Source: Heilongjiang Radio and Television Station