Not long ago, a villager from Beizhai San Village, Gudi Street, Hanting District, came to the "Mass Talking Hall" set up in the village committee, reflecting that two families in the village planted corn and vegetables in the open space cleared out of the idle homestead, and also occupied the road beyond the border to affect the villagers' travel... After the masses reflected the problem, the village cadres and grid members intervened to deal with it at the first time, and through coordination, the two households that occupied the vacant land for planting took the initiative to clean up the plants, and the neighborhood disputes were successfully resolved, and the villagers were very satisfied with this.
Since the beginning of this year, Gudi Street in Hanting District has taken the solution of small things around the masses as the starting point and breakthrough point of grass-roots governance, explored the construction of a work model of "the masses say things, cadres solve problems", and accumulatively solved more than 1,200 things around the masses, with a completion rate of 100%. "We have explored and formed a problem resolution mechanism of 'platform assignment and supervision, departmental coordination and joint office', from neighborhood disputes and parents to living environment, safety and environmental protection, from general requirements to mechanism supervision for private affairs, and a large number of specific problems have been quickly resolved in the 'one say, one solution' mechanism." Wei Pengcheng, secretary of the Gudi Subdistrict Party Working Committee, said.
"Two days ago, there was a heavy rain, there was water in my yard, I took a photo and sent it to the masses to say things 'grid WeChat group', less than 5 minutes, the village cadres braved the rain with the water pump to come, helped me clean up the water in the yard, the speed of the village cadres to the door, really warmed to the heart, Letotto was happy." Gudi Street Liuhe Three Villages Uncle Zhu said.
The "one say, one solution" work mechanism not only allows the masses to have a place to "find explanations" when they encounter worries, worries, and worries, but also allows street and village cadres to relieve people's worries, relieve people's difficulties, and warm people's hearts. In order to facilitate the masses to reflect the problem, Gudi Street has made great efforts to open up the channel of "saying things", opening a "grid WeChat group" for the masses to say things online, creating a "mass talking hall" and "mass talking box" offline, and at the same time supplementing the "touring visit" and "moving desk" and other cadre sinking mechanisms, through the two-way interaction of "the masses take the initiative to ask questions, and the cadres sink to find problems", realizing that there is a place, a way, and full coverage of the masses to say things. Up to now, more than 80 "mass talk halls" and more than 200 "mass talk boxes" have been set up, realizing the full coverage of villages, communities and enterprises in the jurisdiction, and collecting more than 1,600 opinions and suggestions from the masses offline.
"The toilet of Zhu Chenggong's home in liuhe three villages needs to be sucked, please change the toilet to manage and protect the station to deal with it" "Zhoujiaguanzhuang Village Zhou Dae's family needs to handle social assistance, please handle the people's livelihood security service center and Guanzhuang piece" "There is water in the west hutong of Nanwangjiabu Village, please ask the rural planning and construction supervision and management office to deal with it"... One instruction after another was issued from the Gudi Street "Talking things and solving problems" command center, and a return visit phone call showed the speed and efficiency of Gudi cadres serving the people.
According to Liu Yan, deputy secretary of the Party Working Committee of Gudi Street, the "one say, one solution" work mechanism, with the street as the main position, parallel linkage to the street functional departments, extending downward to the village street and community, through online and offline channels, so that the masses can directly reflect the problems encountered, and then through the "command center to supervise the supervision, the department coordinated linkage to solve, follow-up telephone return visits", thus forming a set of closed-loop processes to ensure that the problems reflected by the masses "everything has an echo, and every piece has a landing", effectively improving the problem resolution rate and mass satisfaction. (Dazhong Daily client reporter Zhang Bei correspondent Kang Hongyun reporting)