Xiping police officer Zhang Chenglin: The small household registration room is full of people's feelings

Zhang Chenglin, male, Han ethnicity, bachelor degree, joined the public security work in August 2018, and is now a household registration police officer at the Jiaozhuang Police Station of the Xiping County Public Security Bureau.

Since joining the public security work in August 2018, he has successively worked in the criminal police brigade of the Xiping County Public Security Bureau, the Chongqu police station, and the Jiaozhuang police station. From the criminal police brigade to the police station, from the police station to the household registration room, although the place where he works is getting smaller and smaller, his heart to serve the masses is getting warmer and warmer.

The work of the police station is complicated and complicated, and most of the problems encountered are some small matters of neighborhood disputes, but he always maintains the original intention of serving the masses and strives to learn all kinds of police knowledge. When he first arrived at the police station, as long as the police phone rang, no matter who was on duty, as long as he had time, he must follow him to the police. He always said: "I have less work experience, and I can learn more." It is also this attitude of humble learning that has enabled him to go from being jerky when facing many masses at the beginning, and soon now he can easily mediate the disputes of the masses.

In April 2021, Zhang Chenglin was transferred to the Jiaozhuang police station, before he had time to adapt to the conversion from field work to internal work, on the first day of work, he plunged into the household registration room, facing the strange household registration system on the computer screen, and looking at the crowd waiting for the household registration business, Zhang Chenglin's heart was bottomless for the first time. Beads of sweat instantly flowed from his head, but he took a deep breath, calmed down for two minutes, and adjusted his mentality. Subsequently, he first arranged the number for the masses, and then through the mobile phone to other household registration colleagues video to consult the household registration business process, one by one for the masses to solve the problem, a blink of an eye to the end of the work time, but Zhang Chenglin did not consider leaving work at all, he was full of thoughts: the masses are more anxious than him, the masses have not eaten, to hurry up to complete the business for the masses. In this way, the whole day passed, and at more than six o'clock in the afternoon, Zhang Chenglin finally took time to eat "lunch". After that, he used his evening rest time to work overtime to learn to familiarize himself with the process of various household registration business and adapt to his job at the fastest speed. He also developed the good habit of handling business for the masses every day before leaving work. At first, colleagues would ask him to eat when he arrived at the meal point, but later after seeing him so persistently working overtime to serve the masses, he took the initiative to leave a good meal for Zhang Chenglin. Day after day, months passed in the blink of an eye, working overtime during the day to complete the household registration business for the masses, and at night he had to send the police to handle the case. Often work until more than two o'clock in the morning, do not care to brush their teeth and wash their faces and go to sleep, the next day still get up early in the morning, clean the household registration room, prepare materials for the masses to handle business, debug the computer system and camera, and wait for the arrival of the masses on the new day.

One day in June 2021, Guo Mou, a villager in the jurisdiction, was missing for nearly 20 years, and his hukou had long been cancelled, and now Guo came back to apply for the restoration of his hukou. Because of its long-term absence, the archives are incomplete due to their age, and because the investigation of Guo needs the cooperation of the Guangdong public security organs, there are many materials that need to be sorted out, and it is difficult to handle. But when Zhang Chenglin remembered Guo's desire to restore his hukou and live with his parents, he gritted his teeth and decided to solve all the difficulties as soon as possible. Although he could not go to Guangdong, Zhang Chenglin experienced more than a month by sending out letters of investigation one by one and making phone calls one by one, and finally prepared the information that Guo needed to restore his household registration, and successfully restored his account for Guo. Zhang Chenglin informed Guo that the hukou has been restored successfully, on the day he came to apply for an ID card, Guo saw Zhang Chenglin, he was so excited that he couldn't even speak smoothly, and after Zhang Chenglin finished taking the ID card for Guo, it was already time to leave work, Guo had to pull Zhang Chenglin to invite him to dinner, Zhang Chenglin refused: "Restoring the hukou for you is my job and responsibility, replaced by other masses, I will be as serious and responsible as possible, and if I can do it well for you, I will try to do it well for you." I have received your wishes, thank you very much. ”

One by one, the piles are for the people. It is this ordinary household registration police that solves many troubles of the masses; it is also an ordinary household registration policeman who has built a "bridge of hearts" for convenient services with its original intention and mission.

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