CCB Changsha Tianxin Sub-branch: Fintech empowers a new model of "safe old-age care" wisdom

Since the launch of party history study and education, CCB Changsha Tianxin Sub-branch has organically combined financial technology strategies in view of the pension problems of the elderly, continued to implement the "safe pension platform" pension institution rating online function, empowered Changsha Tianxin District to create a new model of smart pension, and contributed the wisdom of CCB to the better life of the "silver-haired family".

In 2019, CCB Changsha Tianxin Sub-branch successfully launched the first "Civil Affairs E-Line" system of Hunan Branch, which realizes the real-time exchange of capital injection information between banks and civil affairs departments, and further achieves the goal of "letting information run more and let the people run less errands". Since the launch of the platform, Tianxin Sub-branch has served 121 public welfare organizations such as associations and foundations, many of which are pension institutions. In 2020, with the continuous innovation of the old-age service industry, the smart old-age service model has become what the masses want, on September 30, ccbuck Hunan Branch was the first in the system to set up a pension financial service center, and signed a strategic cooperation framework agreement and a cooperation agreement in the field of old-age services with the Hunan Provincial Department of Civil Affairs, the two sides reached a consensus on further strengthening cooperation in the field of civil affairs, focusing on the construction of a "safe pension" platform, in-depth construction of the pension financial ecology, Tianxin Sub-branch in the service Of Hunan Branch docking with the Hunan Provincial Department of Civil Affairs, In the process of Changsha Civil Affairs Bureau and Tianxin District Civil Affairs Bureau, more tangible pain points and difficulties in the field of old-age services have been collected.

Build a platform for more peace of mind for government management. For the government, the difficulty in serving the elderly population is that the elderly population is growing year by year, the service dimension is refined year by year, and pure manual services are both time-consuming and labor-intensive. In this regard, under the guidance of the head office and the provincial bank, and with the support of the Chengdu Development Center of CCB, Tianxin Sub-branch joined hands with the Civil Affairs Bureau of Tianxin District to build an interconnected, real-time and efficient comprehensive service information platform for the elderly in Tianxin. The platform is based on the Hunan CCB Peace of Mind Pension Information System, which is not only a comprehensive safety supervision platform for pension institutions that integrates fire safety, food safety, care safety, video supervision and other functions, but also a pension service platform that aggregates functions such as online call for old-age services, survival certification for the elderly, online audit of old-age allowances, and video patrols for the elderly with special difficulties. It can effectively supervise the elderly care institutions and provide intelligent, diversified and personalized old-age services for the elderly.

Optimize the function, the agency rating is more worry-free. For institutions, there was a pain point of "hard work and hard work" in the past rating assessment. In view of the pain points, Under the guidance of the head office and the provincial bank and the technical support of Jianxin Jinke, Tianxin Sub-branch launched the rating function of the pension institution on the national "safe pension" platform for the first time, which involves 1000 points and more than 600 self-assessment questions, and each topic provides a level and template for the pension institution, which effectively saves the audit cost of the civil affairs department and the cost of the offline rating of the institution, which has a strong replication effect. From September 15 to 18 this year, the sub-branch, together with the Civil Affairs Department of Hunan Province and the Changsha Civil Affairs Bureau, held a number of on-line training on the rating system for pension institutions in Changsha, which effectively promoted the promotion and application of the system in the province, and laid a solid foundation for helping the civil affairs departments to better serve the people and promote the high-quality development of the pension industry in the province.

The platform landed, and the elderly group was happier. For the masses, especially the elderly, they are most worried about not being able to find their own information in the community and not being able to do things. In order to meet the expectations of the elderly, since May this year, the Civil Affairs Bureau of Tianxin District has deployed the information collection work of the elderly in the whole district in accordance with the idea of "first local pilot, and then roll out in the whole district". This work is a basic project to promote the smart old-age care ecology, and the community staff operates online on the "Peace of Mind to Help the Elderly" App work platform developed by Hunan CCB, and enters and imports the basic information into the CCB's Safe Elderly Care Platform. Relying on the district's comprehensive information platform for the elderly, the District Civil Affairs Bureau integrates the pension resources and feature highlights of the four streets of Baisha Road, Including Pozi Street, Chengnan Road, Yunan Street and Jinpenling, and upgrades the quality of "Baisha Road Pension Service Street" to "Baisha Road Pension Service Block", providing "side, bedside, and surrounding" home community pension services for the elderly in the jurisdiction. During the period, the staff of the branch and the community went deep into the streets and alleys together, went into thousands of households to collect information on the elderly, and encountered app use problems to communicate and solve them in a timely manner, which was unanimously praised by the elderly and staff in the community. Up to now, the system has collected about 58,700 individual customer data for the elderly, 81 elderly care service institutions, and 16 service providers.

A few days ago, the Tianxin District Anxin District Comprehensive Service Information Platform welcomed the investigation and inspection of many batches of leaders at all levels, and won the high praise of "well built, well done, and well-spoken". From a platform to a brand, CCB Tianxin Branch FinTech Empowers Tianxin District to Create a New Model of Smart Pension Steady and Steady And The Task is Heavy and Long,The Branch will cohesively and brainstorm to continue to practice the new financial concept of "people-centered", supported by the strong financial technology strength of CCB, with the professional, efficient and high-quality service concept as the standard, and is committed to building a G, B, C three-terminal linkage pension ecosystem, so that the sense of gain and happiness of the elderly group is more abundant.