Written by Qi Zhiying
Editor/Yadi Wang
Producer/Yang Hui
"The community I delivered does not allow express delivery cars to enter, and every day it is all on foot, usually about 27,000 steps, and more than 30,000 steps during the 618 promotion."
Liu Bing is a courier of JD Logistics, who has been working in JD Logistics for nearly 2 years since December 2019, and he has personally experienced the delivery process of JD couriers during the epidemic period, and has also experienced 2 Jingdong 618 promotional nodes.
Terminal distribution is an important link in logistics, in the post of Jingdong courier for more than two years, Liu Bing has crossed the year of standing, harvested friendship and touch, at the same time, he also has his own small troubles.
Every day, the goods need to be delivered on the same day, and the monthly salary of the past two years of work has reached 15,000 yuan
Liu Bing's hometown is in Botou City, Hebei Province, and after graduating from high school, he became a high-altitude worker, "because this job is more dangerous, so he gave up later." ”
Because Jingdong has a good reputation in the local area, and the welfare is good, there are five insurances and one gold, in December 2019, Liu Bing chose to go to Beijing to work as a courier in Jingdong Logistics.
At the beginning, Liu Bing was not very familiar with the online system and distribution routes of Jingdong Logistics, "After a long time, I touched some doorways, and each of our couriers was divided into different areas, and we needed to be familiar with the entire area, such as how many buildings there are in the whole community, which building to send first to save time." If you send the company, you also need to master the rhythm of the company, such as 10 o'clock to start sending the company, this time the company employees have begun to work, but at noon the employees are out to eat, at this time they can not get the courier. ”
Liu Bing said that if the delivery of goods to the community in the morning is slow, the company area will not be able to catch up, so the morning time may be more tense. "Our KPI is to deliver the goods within the specified time in accordance with the requirements of the statute of limitations. It is not that 200 orders are sent in a day, and if you send enough, you will not send them. ”
Many communities do not allow express delivery cars to enter the community, Liu Bing will carry a small cart with the car, a car to pull goods into the community, "like the community I am now responsible for, almost completely by walking, because the tricycle can not enter the community, generally put the goods at the door of the community with a small cart a cart to pull in, about 27,000 steps a day." ”
"In fact, this is more affecting the delivery time, the goods will be placed outside will also have safety problems, if the courier truck can enter the community."
Through the work of the courier brother, Liu Bing's quality of life has been changed, his monthly income is about 15,000, "in addition to five insurances and one gold, the company also has additional accidental injury commercial insurance, epidemic insurance, as well as communications, cold and heat protection, transportation and other benefits and subsidies." At present, I feel quite satisfied with my income, I have also bought a house and a car in my hometown, and I can save some money on the basis of repaying mortgages and car loans. ”
According to the "2020 National Courier Grassroots Employment Status and Satisfaction Survey Report" released in the first half of this year, more than 50% of couriers have a monthly income of no more than 5,000 yuan. Only 1.3% of the monthly income of more than 10,000 yuan can be described as one in a hundred. From the perspective of age distribution, the post-80s and post-90s are the main force of express delivery brothers, with a proportion of 42.8% and 41.7% respectively, totaling more than 80%, but 61% of express delivery brothers have been employed for less than 3 years.
Liu Bing said, "We not only deliver, but also collect commissions to increase income. The company encourages more work and more, and the more you send and the more you earn. Because the service time in the community is also relatively long, everyone has to send mail, will find me, in addition, there are several more stable merchants, the delivery is responsible for me, relatively speaking, the overall income will be higher. ”
With 9 hours of delivery times per day during the pandemic, "responsibility" overcomes fear
According to Liu Bing, shortly after engaging in the express delivery industry, he caught up with the epidemic period in Beijing.
"At that time, the courier did not let into the community, many couriers set up stalls at the entrance of the community, and the owners went out to pick themselves up." At that time, loading may be a little easier, and not entering the community does not involve the placement of goods. ”
Get up at 5:30 in the morning, go to work at 6:00, sort and load the car, 8:30 will be freight to the entrance of the community, unload the car at the door of the community at 9:00, divide the goods, and then call the owner, let the owner go downstairs to pick up the package, generally stay at the door of the community for 5 hours in the morning. At 14:00, I returned to the company to unload the car, returned to the residential station at 16:00, stayed until 20:00, and then returned to the company to process and pack the express mail that was recovered in the day, reloaded and sent away, and left at 21:00. Dense time points connect Liu Bing's day.
"The vaccine was administered at the end of last year in accordance with the company's requirements. There is a free nucleic acid test on a regular basis in the community, and we all follow suit. ”
Liu Bing said that during the epidemic period, the daily cargo volume will increase by about 50 orders, and there may be nearly 2780 orders in many cases. During this period, the goods are generally delivered to the owner's doorstep to avoid contact. During the epidemic, there will also be more complaints than usual, because some couriers will be delayed, "but in general, the owners can understand, and there are also some cases where the owners urgently need this courier, in this case, as long as the goods arrive in our hands, we will send them to the owners first." ”
When the epidemic in Beijing was serious in 2020, the community was in a closed state, "At that time, I was not afraid of protective measures, but some time ago there was a positive case in the community, and then I notified the community to close, the courier did not let go of the community, and has been delivering in the community, at that time I was particularly afraid." ”
"At that time, there was fear, I didn't want to go in and deliver at all, and in the end, the word 'responsibility' overcame fear, and I have always been in charge of this community, and I know almost every owner very well."
According to Liu Bing, as soon as the takeaway man saw that the community was closed, he put the takeaway far away on the side of the road. During the period when positive cases were closed in the community, Liu Bing and other couriers of the courier company were blocked in the community to distribute the courier and lived in the community for 10 days. "With couriers like SF. The street office, the neighborhood committee and the property also helped solve the problem of living, and bought quilts, pillows, mattresses and some other personal necessities. ”
"The problem of staying was solved, but eating every day became a problem. Fortunately, I have been serving this community for two years, and I am particularly familiar with the owners of the community, and some even call it 'buddy'. During the epidemic, there are also owners who cook for us, roast chicken, stewed fish, beef, fried sauce noodles... Sometimes it was too hot to catch up with and the owners would bring us water to drink. ”
In view of Liu Bing's outstanding delivery performance during the closure of the community, he also received an honorary certificate issued by the neighborhood committee.
The single volume of "618" has increased by 2-3 times, and it takes more than 30,000 steps per day
Nowadays, Liu Bing has experienced two years of Jingdong's "618" promotion, "in the first year (2020) '618', the community has just unsealed, the volume of goods suddenly increased, every day is a morning a car can not be pulled, have to pull two cars." ”
According to the average single amount of "618" every year, there will be more than 300 orders every day, which will be 2-3 times the usual, "618" during liu bing need to get up at 4 o'clock, the company will have colleagues to the front line of support, help unload the car and distribute the goods, Liu Bing directly loaded the car, 6:00 less than the first car to pull to the community delivery.
At noon at the non-promotional node, Liu Bing can still rest, and the single amount is 120-160 orders. "During the '618' period, we were actually very tired, leaving work from 4 o'clock in the morning and 10 o'clock in the evening. Almost all day long is in the pull delivery pull delivery, a wave of catch-up, noon meals are ordered a takeaway to eat a bite of hurry to send, to walk more than 30,000 steps a day. ”
According to Liu Bing, the tense working state of the promotion node will last for about 4 days, and the single amount on the 5th and 6th days will decline into a gradient until it returns to normal state. "The words of 'Double 11' should be about three days."
Because the number of promotion nodes has soared, Liu Bing to talk about experience, the probability of goods being damaged is also greater than usual, "after the damage occurs, it is necessary to communicate with the owner in time, if it is only the outer packaging damage inside the goods are fine, once there is a problem with the goods inside, it is necessary to negotiate with the customer to deal with it, to see if it is necessary to return or replace the goods, in fact, Jingdong door-to-door replacement is also particularly fast." ”
JD Express requires every single delivery to the door, and this service must be achieved. "Regardless of whether the owner is at home or not, he will call the owner to inform him, and if the owner is not at home, he needs to obtain the consent of the owner and put it in a specific place such as a station, courier cabinet or reserve room."
Liu Bing told reporters about a small episode when he delivered the goods: "There are many houses in the community now that are shared, one of the owners of the shared house bought a computer bag, when he called him to deliver, he said to put the package at the door, and the next day he called to say that he did not see the package at the door, and later learned that it was because he did not come out to take it, and his roommate helped to take it to the house and put it aside." ”
In the case of a sharp increase in the number of promotion nodes, being able to send each order to the customer's hand at the fastest speed and get the customer's recognition is a great sense of achievement for Liu Bing.
Liu Bing said that most of the goods bought by the owners in Jingdong are electronic products, followed by daily necessities. After the user places an order, the order will be transmitted to the warehouse, the warehouse will be produced according to the batch, the so-called production is packaged, and then loaded, through the distribution center to the relevant site picking, "I am mainly responsible for the terminal distribution link, the whole 'fast', because the whole process is relatively perfect, is the supply chain fast." ”
This article originated from Blue Whale Finance