"Thank you very much for this mediation meeting organized by the Street and Property Alliance, without this effective mediation, it is not known when this annoyance will be resolved." On the afternoon of October 13, Yixin Street Office of Shuangliu District of Chengdu city and Yixin Street Property Alliance jointly held the "Yixin Street Property Alliance Contradiction Joint Investigation Site Observation and Exchange Meeting". More than 40 property owners of commercial housing communities were invited to participate in the scene, such as judicial offices, lawyers, parties, property owners, suppliers, developers and more than 40 property owners of commercial housing communities. The meeting mediates property contradictions and disputes with the purpose of fairness, notarization and openness, and improves the ability of community properties to handle contradictions and disputes in the form of on-site mediation, observation and exchange.
Multi-party mediation
Do practical things and do good things with peace for your sake
At the beginning of September this year, Ms. Tao, the owner of Huahui Tiandi, returned home shocked by the scene in front of her, and the valuable items placed in the refrigerator were scrapped along with the refrigerator. Ms. Tao recalled, "When she left home at the end of July, everything in the house was fine, and when she returned home in early September, the frozen goods in the refrigerator were rotten and moldy, and she immediately contacted the community property to understand the situation." After consultation and understanding from many parties, it was found that this situation was mainly due to the power outage in the community some time ago, coupled with the damage of the self-resettling undervoltage switch in the home. Subsequently, Ms. Tao put forward a compensation appeal, she successively found the residential property, developer, supplier, after many communication failed to effectively solve the problem.
In the face of Ms. Tao's compensation appeal, the manager of the community property manager Wang said that he was also very aggrieved, "Before the community blackout, we had a warm reminder in the owner group, and on the day the owner returned home, we arranged for employees to actively carry out cleaning work. In addition, adhering to the principle of harmonious communication and proper disposal, we also assist the owner to contact the developer and supplier for communication and coordination, but the result failed to meet the owner's wishes. ”
Just when Manager Wang was at a loss, she thought of the property alliance of Yixin Street, and then asked Yixin Street and the Property Alliance to mediate the matter.
"After learning about this matter, our street attaches great importance to it, and has contacted all parties to communicate and understand the situation many times." At the same time, he believed that this contradiction had typical educational significance, and immediately convened all parties to hold a 'on-site observation and exchange meeting on the joint investigation of the contradiction of the property alliance'. Yan Rude, director of the New Community Service Office of Yixin Street, told reporters.
"What is people's mediation is to take the laws, regulations, policies, etc. of the country as the basis, and then through our third party to the dispute parties to guide and persuade, to promote the parties to voluntarily reach an agreement, harmonious and friendly settlement of disputes." Of course, we look at events with respect for objective facts. At the on-site meeting of contradiction mediation, The objective and warm words of Teacher Gao of the Yixin Street Justice Institute explained the connotation of people's mediation for everyone.
At the meeting, after the parties, property owners, developers, and suppliers made statements on the facts, the lawyers conducted a preliminary analysis of their rights and responsibilities. Finally, under the full mediation and patient explanation of Yixin Street and the judicial office, the supplier and Ms. Tao each took a step back and jointly reached a mediation plan.
Ms. Tao said that the mediation had not been successful twice before, and this mediation was especially thanks to the help of the Yixin Street Property Alliance and the experts and teachers in order to effectively and amicably reach the mediation.
On-site observation and learning
Improve the ability of property to deal with contradictions and disputes
On the same day, at the scene of conflict mediation, there were more than 40 property leaders from various commercial housing communities in Yixin Street. After observing the study, the property manager of Greentown Community said, "I am sincerely grateful to Yixin Street and The Property Alliance for providing such a learning platform, which can truly witness the scene of the multi-party mediation meeting of contradictions and disputes, and also let me learn a lot of dispute handling methods and skills in the process." In terms of community management, it is inevitable to encounter various contradictions and disputes, on the one hand, our property enterprises should do a good job in the service items stipulated in the contract, while meeting the owners' more humanistic care and other services within their capabilities, it is also very important to do a good job in evidence retention in the aspects that are prone to disputes. ”
"Caring for the owners, solving the owners' piles and small things, eliminating contradictions and disputes in the bud, and doing due humanistic care for the owners are the basic criteria for property management." Yan Rude said that when contradictions and disputes occur in the community, the property should properly handle and resolve the contradictions through effective and orderly mediation, which is conducive to building a harmonious community and building a harmonious neighborhood.
It is understood that since the establishment of the Yixin Street Property Alliance in Shuangliu District in November 2020, it has used development ideas and methods to solve the blockages and difficulties in the governance of the property community, and innovated to create a six-linked work method of "joint business, joint determination of standards, joint linkage of emergencies, joint education of talents, joint use of resources, and joint investigation of contradictions", helping to improve the comprehensive level of property management in the jurisdiction, and continuously satisfying the sense of gain, happiness and security of residents in the community.
West China Community Media Reporter Li Peng Intern Zhang Qing Photo report
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