In order to further create a safe and harmonious consumption environment, a few days ago, the "Ying'an" consumer dispute mediation station of Qingpu Wuyue Plaza was officially inaugurated. This important measure marks a solid step forward in the field of consumer rights protection in Yingpu District, and lays a solid foundation for building a more harmonious and safe consumption environment.
Shanghai Qingpu Wuyue Plaza actively responds to the call of the government, gives full play to its own advantages, establishes a dedicated mediation room and equips mediators, and is committed to better safeguarding the legitimate rights and interests of consumers and merchants through the establishment of the "Ying'an" consumer dispute mediation station, and giving full play to the core role of pre-litigation mediation in the handling of consumer disputes.
Du Chunyun, director of the Yingpu Street Economic Service Office, said at the unveiling ceremony: "In the daily consumer rights protection work, Yingpu Street has introduced a multi-party participation mechanism, including public security, market supervision, business districts, merchants, customers and other parties to participate in the mediation of consumer disputes. At the same time, we have also adopted a differentiated mediation mechanism, and flexibly adopted a variety of mediation methods such as general mediation, industry mediation, key mediation, and judicial mediation according to the nature and severity of the dispute, so as to promote the formation of a diversified social innovation governance pattern for consumer disputes and ensure that every consumer can get a satisfactory solution. ”
It is understood that since the beginning of this year, Yingpu Street has achieved remarkable results in exploring the mediation mechanism of business district disputes and consumer conflicts, providing consumers with a more convenient and efficient way to protect their rights. In the future, Yingpu Street will continue to deepen the innovation and practice of consumer dispute mediation mechanism, and plans to set up mediation stations in line with their actual conditions in other commercial and trade entities, markets, large supermarkets and other units in the jurisdiction, so as to further broaden the coverage of mediation, improve mediation efficiency, provide consumers and merchants with more high-quality and efficient services, and make "consumption more assured" a new business card of Yingpu Street.
Reporter: Wang Ting (famous grassroots)
Photo: Zhu Jiahui
Editor: Shen Qianhui
Editor in charge: Wang Yang (chief)
Final Review: Zhang Jing (Distinguished Chief)
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