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The man bought a second-hand car and was remotely locked by the original owner, and the manufacturer's customer service responded

Recently, a man was remotely locked by the original owner after buying a second-hand car, and the transaction dispute between the two parties has attracted widespread attention.

It is understood that Mr. Gong from Zhengzhou, Henan Province learned that someone was selling second-hand Xiaomi SU7 through the online platform on September 7, and then went to Shijiazhuang, Hebei Province to buy it, and paid 205,000 yuan for the purchase of the car. However, after Mr. Gong returned to Zhengzhou, he was remotely locked because he refused the seller's request for a price increase.

On October 7, Xiaomi Auto's customer service responded to the first on-site reporter that the vehicle control account can only be changed with transaction information. "When our car control account is changed, we need to provide transaction invoices for used cars. If the transfer is not completed, the (vehicle control account) cannot be changed. ”

The man bought a second-hand car and was remotely locked by the original owner, and the manufacturer's customer service responded
The man bought a second-hand car and was remotely locked by the original owner, and the manufacturer's customer service responded

Source: Chongqing Morning News

According to Mr. Gong, he paid 201,000 yuan to the seller at that time, and agreed to pay the remaining 4,000 yuan after the transfer of ownership of the vehicle. However, after Mr. Gong drove the car back, the original owner suddenly asked for a price increase.

"He (the seller) asked me for a 3,000 yuan price increase, but I didn't agree. The original owner directly canceled the authorization of this car, and then the APP directly locked it for me, and the car cannot be opened at present. ”

Mr. Gong said: "I wanted to negotiate with him, but the other party couldn't get through on the phone. ”

The man bought a second-hand car and was remotely locked by the original owner, and the manufacturer's customer service responded

Source: Chongqing Morning News

According to Henan TV's Minsheng Channel "Xiaoli Help", the original owner said that the two parties only had a verbal agreement at that time and did not sign a formal car purchase contract. Since Mr. Gong had not yet made all the payments, he still retained control of the vehicle. The original owner denied the claim of the price increase, and insisted that the two parties did not agree on the final price at that time.

However, after reviewing the chat records between Mr. Gong and the original owner, the reporter found that the two parties had made a clear agreement on the purchase price of the vehicle, and Mr. Gong had paid most of the money as agreed.

In the face of this evidence, the original owner changed his story and said that Mr. Gong asked him to send the chat record, and he did not recognize the content.

At present, Mr. Gong has decided to protect his legitimate rights and interests through legal means. He said he would seek legal assistance and sue the original owner to demand that the other party perform the contract and compensate for the resulting damages.

According to the first scene, Xiaomi Auto customer service responded: "Our car control account is changed, and you need to provide a transaction invoice for a second-hand car. If you don't trade and don't complete the transfer, you can't change the (vehicle control account). (According to Jiupai News)

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