One
Point-to-point
Heating demand
Housekeeper to solve
A few days ago, the reporter came to Juneng Jiayuan Community and saw that the staff of Mengtai Heating Company was posting a heating butler service notice board for each building and each unit. The notice board not only writes the warm reminder of the heating housekeeper, but also leaves the housekeeper's name and contact information.
"With a heating housekeeper, we can directly contact the housekeeper to solve the problems related to heating, and this kind of service is very thoughtful."
- Resident Wang Sanfu
It is understood that the heating housekeeper refers to a service model set up by heating enterprises to solve the heating problem of users, and is mainly responsible for solving various problems encountered by users in the process of using heating. The heating enterprises in Dongsheng District have clearly divided the responsible persons of the heating housekeeper area, assigned the heating housekeeper to the community, and posted the public notice board to each community to facilitate residents to find it.
"Every heating steward will be fully responsible for the area and community he is responsible for, pay close attention to the operation of the heating facilities in the area and community, and deal with various heating problems in a timely manner. Whether it is temperature regulation, equipment maintenance, or user consultation, the heating housekeeper will provide services as soon as possible. ”
——Tian Jianjun, Dongsheng District Housing Security Comprehensive Service Center
This year, Dongsheng District has fully launched the heating butler service model in various heating enterprises, through the one-to-one and point-to-point professional services of the heating housekeeper, timely processing and feedback of the user's heating needs, and helping users solve the problems of urgency, difficulty, worry and hope, so as to make the heating service become passive to active, make the heating service more professional and timely, and promote the user's heat experience and satisfaction to further improve.
(Reporter: Sun Jiaxuan, Cao Hui)
Editor: Ren Shiyao Review: Han Gaiqin, Zhu Shaoli, Sun Yunxia
Proofreader: Bai Huimin
News Hotline: 0477-8139311
Submission email: [email protected]
Statement: Original manuscript of Dongsheng District Rong Media Center
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