The China Consumers Association reminds that "professional store closures" in early education, fitness and other fields infringe on the rights and interests of consumers
Since the beginning of this year, the infringement of consumer rights and interests by "professional store closures" in the field of prepaid consumption such as early education and fitness has attracted social attention. The China Consumers Association issued a consumption reminder on September 9, reminding consumers that prepaid consumption needs to be cautious and within their means, be sure to sign a written contract, and leave evidence before complaining in case of store closure.
According to the relevant person in charge of the China Consumers Association, professional store closure refers to the group that specializes in planning store closure plans, implementing store closure behaviors, and dealing with rights protection disputes left by operators for poor management, especially those who adopt a prepaid business model.
The general operation of professional store closures is to carry out low-price promotional recharges to absorb more prepaid funds and embezzle and transfer them when they know that the business is not doing well and will close the store; and then change the original legal representative to another person who has no actual ability to pay debts, so that the original legal representative "cashes out and leaves" and breaks away from the original legal relationship; In the last night, the store was closed, the original operator lost contact, and the professional store closed took over consumer complaints, various lawsuits and other matters. Professional store closure mostly occurs in the field of prepaid consumption, with the purpose of helping operators to take away prepaid consumption funds, evade legal liability, and reduce the cost and risk of assuming responsibility to consumers.
The China Consumers Association suggests that consumers need to remain rational in the face of promotions, especially prepaid consumption promotions. First evaluate the real consumption willingness and actual spending ability, and then combine the business reputation, product service quality and other information to shop around, make a careful decision, and do not impulsively consume because of greed for discounts.
It is recommended that consumers request business operators to provide written contracts in accordance with the provisions of the Regulations for the Implementation of the Law on the Protection of Consumer Rights and Interests, carefully review the specific content of goods and services, prices and fees, advance payment refund methods, liability for breach of contract and other core terms of the contract, try to avoid large-scale recharge at one time, and properly retain invoices, receipts, communication records and other documents with business operators.
If it is found that the business is closed, closed, running away, or losing contact, and has the characteristics of professional store closure, it is recommended that the consumer collect relevant evidence and complain to the local consumer association or relevant administrative department. If the merchant maliciously promotes money before the store closes and is suspected of fraud, it is recommended that the consumer report the situation to the public security organ in a timely manner. When necessary, consumers may also choose to file a lawsuit in the people's court to protect their rights and interests in accordance with the law.
▍Source: Xinhua News Agency
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