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Liu Yang's confrontation with fans has caused controversy again: violent communication is not advisable!

100 articles to awaken the cultural cognition of Chinese football, this is the second article, with a progress of 2%.

In the 20th round of the Chinese Super League, Shandong Taishan lost 0-1 to Henan away from home, swallowing the bitter fruit of the third defeat of the last 5 rounds of the league. However, what people didn't expect was that the popular international player Liu Yang turned around and left on the spot after hearing it, and the emotional confrontation between Shandong Taishan fans and players seemed to have reached its peak!

Liu Yang's confrontation with fans has caused controversy again: violent communication is not advisable!

Obviously, Liu Yang doesn't think that he doesn't work hard, Liu Yang played the whole game in the whole game, contributed 4 successful ground scrambles and 2 successful passes, and the pass success rate was as high as 91%, but when the whole team took the initiative to go to the sidelines to thank the field, he was still criticized fiercely, which also made him emotionally explode and take the lead in leaving, which became a very controversial topic after the game!

Behind all the anger lies 1 need

The anger of the fans did not take place in a day. Shandong Taishan suddenly lost power this season, the outside world controversy and doubts continued, and the team is also full of doubts, from the last 7 rounds of the league only won 1 game, naturalized international Fernando and Choi Kang-hee broke out of conflict and left, to coach Choi Kang-hee returned to Korea without warning to recuperate, players and fans have repeatedly contradicted. Obviously, this traditional Chinese Super League giant is not only the coach "sick", but the whole team is also "sick".

Looking back on the past 4 years, Shandong Taishan has 1 league championship, 2 league runners-up, 3 FA Cup champions and 1 FA Cup runner-up. Since the beginning of this year, the giants in the hearts of the fans have lost 0-2 to Guoan and 0-6 to Shenhua, and now they are 24 points behind the top Shanghai Port.

After the 0-1 loss to Henan, the anger of the fans finally broke out like a flood that burst the embankment, although Shandong Taishan had 73% possession and a shot ratio of 20 to 7 in this game, but the fans had only one demand, as they have done in the past 4 years: to win! Fans vent their emotions with anger, express their dissatisfaction with anger, and convey their needs with anger!

Liu Yang's confrontation with fans has caused controversy again: violent communication is not advisable!

Shandong Taishan this season compared with the past 3 years of key competitions

The best way to deal with anger is not to leave

After the game, the whole team heard the "harsh" criticism and felt the anger in the process of closing the field, and in the face of the sound of "don't kick or roll", Liu Yang took the lead to leave, which was the most wrong choice, even if Liu Yang's heart was full of grievances and incomprehension!

Because when faced with uncontrollable anger, the best way is not to interrupt, comfort, advise, preach, sympathize, justify, etc., let alone just turn away! It's about listening, experiencing, feeling, and giving fans an outlet for their emotions! Of course, the players aren't the only ones who have to take on it all.

Just like the suggestion mentioned by reporter Chen Yong, the head of the club, the head coach and the players should be involved in the post-match thanksgiving, not to let them "be scolded" together, but to take responsibility and take the initiative to communicate, which is the way to solve the problem.

Liu Yang's confrontation with fans has caused controversy again: violent communication is not advisable!

The last 7 rounds of the Chinese Super League Shandong Taishan results trend chart

In stark contrast to Liu Yang, when other players chose to leave in the face of the anger and venting of the fans, only Cressan insisted on listening to the end and thanked him alone, and he finally won the support and recognition of Shandong fans. This is exactly where Chinese players need to learn and improve their cultural awareness.

Roll if you don't kick? It should not be "popular" in Chinese football

Although Liu Yang's approach is wrong, it does not mean that fans can "hurt" and "wrong" players without any worries, especially the popular "mantra" of Chinese football must be changed! This is the biggest taboo in communication and dialogue, it is a threat, but also a kind of speculation, no one wants to be speculated and threatened by others, and neither do the players.

After the Zhejiang team lost 2-5 to Qingdao West Coast, the team's general manager Jiao Fengbo angrily reprimanded all the players and coaches in the locker room, "Kick well, if you don't kick, get out!" As a result, the Zhejiang team was not "scolded", but came with another wave of "three consecutive defeats"!

Liu Yang's confrontation with fans has caused controversy again: violent communication is not advisable!

Jiao Fengbo's lecture in the locker room

The most correct way to communicate

A popular communication method in the world is called "non-violent communication", in which the core principle is four steps, tell the facts, talk about feelings, talk about needs, and ask for help! "If you don't kick, you will roll" is not a fact, let alone a feeling, but a threat, speculation and comment on the player.

The last 5 rounds of the Super League lost 3 games, 24 points behind the top of the table This is the fact, I feel frustrated, disappointed, angry, difficult to accept this is the feeling, to find back the attitude and temperament of the Super League giants, unite to win the game This is the demand, ask the players to try their best to win against all odds, get out of the predicament, the team does not avoid problems, take the initiative to communicate, and create favorable conditions for winning, this is the ultimate goal.

Liu Yang's confrontation with fans has caused controversy again: violent communication is not advisable!

For Shandong fans and Jiao Fengbo, the better way is definitely not to "roll without kicking".

For Liu Yang and other Chinese players, the better way is definitely not to "turn away".

Clubs, players and fans complement each other, achieve each other, indispensable, communication is for better cooperation, respect and understanding can have better results, but emotions are the most difficult thing to control, when any party erupts emotionally, what we expect is that the other side can really think about it from the other party's point of view, listen to the needs and feelings of the other party, or calm down and read a book, and the improvement of knowledge and cognition may be able to better solve the contradictions and conflicts of Chinese football.

(Qiu Zeyun's personal opinion, please indicate the source for reprinting)

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