At 0:00 a.m. today, Typhoon "Gemei" has made landfall in Yilan, Taiwan, and it is expected to continue to move northwestward, making a second landfall along the coast from Xiuyu to Lianjiang in Fujian Province this afternoon and night. Later, after passing through Fujian, it went deep inland, and gradually turned to move northward, gradually weakening in intensity.
Affected by Typhoon "Gemei", Wuxi Station will suspend some trains, passengers who have purchased tickets for suspended trains do not need to rush to the station window or go online to handle the refund business, tickets for suspended trains can be refunded on the Internet within 30 days (including the day) from the date of travel on the ticket, or refund at the station window window with the original valid ID used when purchasing tickets (if the reimbursement voucher has been printed, please hand over the voucher to the station window staff), and no handling fee will be charged. If you have any questions, please call the railway customer service hotline 021-12306 for consultation.
Wuxi Station
Wuxi East Railway Station
Wuxi New District Station
Suspension of sailing
According to the Jiangsu Provincial Department of Transportation:
Due to the impact of Typhoon No. 3
Taihai - Haitai Steam Ferry
From 16:10 on July 24, 2024
Temporary suspension of sailings
In order to ensure the safety of railway transportation and the safety of passengers
The railway department plans to
July 25 Hangzhou-Shenzhen line
25th to 26th Quning Line
On the 26th, Qujiu, Hejiu, and Tongjiu
Fuliu, Lutong, Ningxi line and other trains
Temporary suspension measures will be taken
1. How to refund the ticket if the train is suspended?
● How to deal with refunds if the train is suspended for the whole journey
No refund fee will be charged for full refunds for suspended trains.
From the time of receipt of the notice to 30 days (including the day of travel) on the ticket, the ticket can be refunded through the 12306 website (including the mobile app), or at the manual window of any station or self-service machine with refund function.
● How to deal with refunds in case of suspension of train sections
If the ticket is issued or arrived at the station and is in the suspended section and does not take the train, you can apply for a refund through the 12306 website (including the mobile phone client) or go to the manual window of any station or self-service machine with refund function from the time of receipt of the notice to 30 days (including the day) after the date of travel on the ticket. There is no refund fee.
If you have already taken the train at the ticket issuing station or arrival station in the suspended section, you can go through the fare refund procedures for the unused section through the 12306 website (including the mobile phone client) or at the manual window of any station after getting off the train. There is no refund fee.
2. How to refund the ticket when the train turns back?
● You have boarded the train, return to the departure station or get off on the way
After getting off the train, you must go through the turnstile and exit the station before you can refund the unused section ticket from the station to the station on the ticket online or at any station. There is no refund fee.
Remember! Remember! Remember!
Don't refund your ticket on your mobile phone on the way back! That will reduce the refund and cause losses!!
Remedy
In the unlikely event that a refund is made on the way back
If you are in a hurry to get a refund on the way back, you need to explain to the staff when you leave the station and let the staff record your identity information. and contact 12306 after 48 hours to register for processing.
Although there are remedies, they are more cumbersome and it is recommended not to try them.
Warm reminder for the majority of passengers
Please keep an eye on the weather changes
Pay attention to personal safety when traveling
Pay attention to the 12306 platform and the railway sector
Official information released
Plan your trip wisely
Source: Jiangsu Transportation, Yangtze River Delta Railway, Jiangsu Meteorology,
China weather, @上铁无锡站 @无锡气象