With the advent of summer vacation
The aviation market has ushered in a traditional
Peak travel season
Unlike previous years
Airfare prices for this summer
There was a significant "dive" phenomenon
Even the night before departure
The price of air tickets dropped by more than 3,000 yuan
To the surprise of many consumers
Diving 3,000 yuan before take-off
She did so and refunded the money
Recently, the topic
#女子机票降3000元
Buy low and go high before takeoff#
rushed to the hot search and sparked heated discussions
A passenger found that the ticket price had dropped by more than 3,000 yuan the night before departure, and the passenger decided to "buy low and refund high", and still achieved a full refund when he had checked in.
At the end of May, netizens bought a round-trip ticket from Shanghai to Sanya on June 23 on the China Eastern Airlines App, with 5 adult tickets and 1 child ticket, totaling more than 15,000 yuan. At around 10 o'clock in the evening on June 22, she found that the price of air tickets had dropped, a difference of more than 3,000 yuan. When she learned that she could get a free refund, she decided to buy low and get a high refund.
After the purchase, she canceled the check-in of Gao's order. On June 28, a day after returning home from the trip, she called China Eastern Airlines.
"I called China Eastern Airlines in the morning, and called back in the afternoon to ask me to apply in the App first, and I had to write a work order number. It is said that it will take time to review, so submit the application first. On July 4, the audit was approved, and the money was received on July 5. Although the review time is very long, the arrival is still quite fast. "
She was also surprised to be able to buy low and get a full refund. "At first, it was just a trial and a consultation."
This netizen said that his ticket can be fully refunded, and the customer service introduced that it is because it is in line with the fare fluctuation policy, and you can buy low and get a high refund. "But I don't know exactly what the specific policy is."
on this
Some netizens shouted in disbelief
And said
I learned it, and I will do it in the future
Some netizens also said
This does not apply
All flights and airlines
Someone else shared
The experience of failing to refund your own ticket
What the hell is going on?
Are the standards different for each flight?
The latest response from China Eastern Airlines' customer service
On July 16, the customer service of China Eastern Airlines said: "If you find that the price has been reduced within 24 hours after purchasing the ticket, you can buy a new low-cost ticket for the same date and flight, but it should be noted that you need to re-purchase the ticket on the official APP of China Eastern Airlines, or through the website of China Eastern Airlines' direct sales channels, official mini programs, etc., you can call after the purchase, and the customer service will help cancel the seat of the high-priced ticket and try to refund the cost of the high-priced ticket in full." "
If the ticket purchase time exceeds 24 hours, the customer service of China Eastern Airlines stated that the ticket with the lower price must be purchased through the official ticketing platform of China Eastern Airlines, and meet the relevant requirements of the above information, and it is necessary to "cancel the seat before the flight and call after the flight", that is, call the customer service to cancel the seat before the trip, so that the customer service can change the ticket with the higher price to the "open" state; After the day after the flight is completed, call customer service to handle a special report, and you can apply for a full refund of the high-priced ticket after reporting. However, the processing time is long, and it may take about 1-30 business days to get a refund.
Source: "China Eastern Airlines" WeChat public account
According to the customer service, there is no limit on the number of times the policy can be used at present, and it is recommended that passengers consult the customer service of the ticketing platform before handling the policy according to the specific flight situation.
Recently, there have not been many cases of sudden price reductions in summer vacation tickets.
Airfares have plummeted
Which companies can "buy low and return high"
China Southern Airlines
According to the customer service staff of China Southern Airlines, if the two tickets are issued within 24 hours, the same ticket, date and itinerary can enjoy the "buy low and refund high" policy, and the high-priced tickets can be refunded in full.
"Must be within 24 hours", outside of 24 hours does not support the policy.
In addition, this policy only supports domestic flights, not international flights, group tickets and points redemption tickets and other situations do not apply to this rule, check-in is not affected, and there is no limit to the number of times of use.
Xiamen Airlines
Xiamen Airlines' customer service said that the airline's domestic flights and international flights support the "buy low and refund high" policy, as long as the passenger buys a high-priced ticket and a low-cost ticket, the flight date, flight number and itinerary and other ticket information are completely consistent, and the certificate and name information have not been changed in any information, you can contact customer service to refund the high-priced ticket in full.
It should be noted that the relevant handling needs to be done before the flight takes off, and there is no time limit for the rest and no restrictions on the ticket purchase platform.
There are also some airlines at present
For the time being, the "buy low and refund high" policy is not provided
Shandong Airlines
Shandong Airlines customer service staff said that at present, the airline has not launched the policy of "buy low and refund high", and the fare can no longer be processed after the payment is successful. If there is a price reduction before your flight, you can try to apply for a voucher as compensation.
Spring Airlines, Sichuan Airlines and Hainan Airlines
Spring Airlines, Sichuan Airlines and Hainan Airlines, etc., the customer service of many airlines also said that there is no such policy for the time being, and the ticket price will change in real time according to the market.
Air China
Air China also does not have a "buy low and refund high" policy, but it launched a new free refund policy on February 2, issuing two international and regional refund coupons to registered users of the app, that is, each person has two free refund opportunities per year without any reason.
presently
There is no similar operation on third-party platforms
The customer service of a third-party platform said that it is currently impossible to carry out similar operations such as "buy low and refund high", if you find a low-cost ticket on other platforms after purchase, the platform can help apply for the price difference, or you can choose the service of "buy expensive and refund the difference" when purchasing tickets, and the compensation amount is 80% of the difference, and the maximum compensation can be 500 yuan.
Is the "buy low and return high" operation reliable?
Professor Xu Lingjie of the Civil Aviation Flight University of China told reporters that passengers found that the price had been greatly reduced after the ticket was issued for many days, and it was difficult to obtain legal support for "buying low and refunding high". In her opinion, the passenger had established a contractual relationship with the airline when the ticket purchase was completed, and the ticket price was locked. Unless the airline has a special insurance commitment, it is "not legally justified" to require the airline to make up for this loss because of the fare reduction.
Xu Lingjie believes that "buy low and return high" reflects the impact of supply and demand on air ticket prices. Passengers can adjust their itinerary within a reasonable time frame, choose to purchase an airline with a guaranteed fare, or choose a ticket with acceptable cancellation and change rules.
Zou Jianjun of the Civil Aviation Management College of China said that for the operation of "buying low and refunding high", passengers should not blindly pursue "cheap". During the operation, it is necessary to have an understanding of the quantity that can be supplied in different cabins to avoid the problem of "selling and not buying", which will affect travel.
Have you ever encountered a ticket dive?
How did you deal with it?
"Buy low and get back high"?
Welcome to leave a message~
Source: News Square Comprehensive People's Daily Science Popularization, News Morning Post (Reporter Tang Wei), CCTV (Reporter: Guo Jiali), Guangzhou Daily, netizen comments, etc
Editor: Sheng Li