On July 17, Beijing time, 5 adults and 4 children were refused to stay in two standard rooms, and the B&B involved responded that "the refusal is to ensure customer experience, and the platform also has relevant regulations not to exceed the number of people." On July 16, some netizens posted a video to break the news that they booked two standard rooms at a homestay in Altay, but the merchant refused to accept them on the grounds that "5 adults and 4 children" were overcrowded, and the owner of the homestay asked for an extra room to move in. As public opinion continues to ferment, netizens have stood in line to support tourists or homestay owners.
Guest Voices:
According to the parties, they booked 2 standard rooms at the B&B, but when they drove to the B&B with a group of 9 people, they were told that only two people could live in one room. In this regard, the party said that it was early in the morning when he arrived at the homestay with a family, but the other party insisted on refusing to let them stay, so the owner of the homestay directly asked the party to call the police for help. In this regard, some netizens pointed out that according to the boss, a standard room can only accommodate two people, so this group of people needs to add three more rooms, and the owner of the homestay is really robbing at night.
B&B owner:
At present, the owner of the B&B said that he had confirmed the number of occupants with the other party, but the other party was always reluctant to disclose, and when they arrived, he knew that they wanted 9 people to stay in two standard rooms. In this regard, the owner of the B&B said that he refused to check in because the other party was overcrowded, and even if there was a person in the room, it would be very noisy, which would inevitably affect the check-in experience of other room guests, so he would rather refund the full amount unconditionally than refuse to check in for them, of course, the owner of the B&B also emphasized that the guest's bad attitude is also one of the reasons for his refusal.
Is it compliant for B&B to refuse guests?
It is understood that on many hotel booking platforms, many hotels and B&Bs will note the number of occupancy requirements, so as long as the number of customers does not exceed this number can be reasonably checked-in, of course, guests should also confirm with the hotel or B&B in advance before overcrowding, if the other party does not agree to overcrowd check-in, then tourists can change stores to book rooms according to their own conditions.
Of course, some netizens said that tourists book the cost of the room, and it is their freedom to live a few people.
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