In order to realize the scientific, democratic, institutionalized and standardized work of the team, the team will be built into a fighting collective with unity, strict management, exquisite technology, rigorous style, meticulous work and ability to fight tough battles, and gradually implement the standardization of the team in accordance with the company's double-base management requirements.
The definition of the team and the core work of the team
1. What is a team?
In order to achieve the established organizational operation goals, the team is an independent small group composed of employees of different types of work with the same type of work or similar nature and supporting cooperation. It is the basic unit at the forefront of production and operation, and it is the most basic production management organization of the enterprise.
The team is like the management cell of the enterprise organization, the cornerstone of the organizational structure of the enterprise, and the foothold of the work of the enterprise. The realization of the company's major policies and strategic planning depends on the organizational status and implementation process of the team. The quality of the team members shows the strength of the organizational ability. The quality of the operation of the team is directly related to the level of enterprise management and the quality of economic benefits.
2. The status and importance of the team leader
[1] The leader of the team is the team leader. The team leader is the direct commander and organizer of the production management of the team, and is also the person in charge of the most basic level in the enterprise.
In practical work, the team leader should play three important roles:
● Ensure the effective execution of the company's decisions.
● Smooth implementation of upload and release.
● Acting as an all-round expert.
[2] The core work content of the team leader.
The team is the cell of the enterprise, and the team management is the basis of enterprise management. The main job of the team leader is to do a good job in team management and construction. On the one hand, the goal of team construction is to improve work efficiency and ensure that work tasks are completed according to quality and quantity; On the other hand, it is to lead the team, create a united and progressive team atmosphere, and build a grassroots team with combat effectiveness and cohesion.
Correspondingly, the core content of team management and construction includes the following three items:
Team culture construction: The construction of corporate culture will go deep into the grassroots level and guide employees to love their jobs and be proactive and enterprising, which is the premise of improving the execution of the team. The specific content includes shaping the cultural concept that not only reflects the common requirements of corporate culture but also has team characteristics, and carries out a series of cultural activities around the cultural concept in an orderly manner.
Team mechanism construction: Strengthen the team mechanism construction and establish a complete team management model, which is the key to improving the execution of the team. The specific content includes improving the basic management system, enriching the methods and means of business control, and conducting scientific assessment and incentives.
Team capacity building: Strengthen the capacity building of team members and enhance the combat effectiveness and cohesion of the team, which is the basis for improving the execution of the team. The specific content includes clarifying the competency requirements of employees at all levels, establishing a clear career development path, and carrying out targeted ability training and improvement.
"Taking culture as the driving force, mechanism as the guarantee, and ability as the foundation" is the secret of team building.
The main content of team building
1. Job responsibilities
Overall requirements: refine and determine the job responsibilities, authority and tasks of team members, including all positions in the team. Team members should be familiar with the responsibilities of the position. At the same time, ensure that there is no overlap or breakpoint between the job responsibilities of each position, and that a clear responsible person can be found for each job; Job responsibilities and division of labor should not only reflect their independence and division of labor, but also reflect mutual cooperation and support; The position setting and division of responsibilities of the team should reflect the smooth process.
2. System construction
Overall requirements: improve the rules and regulations, management standards, work standards, labor and consumption quotas, statistical ledgers and other basic management work, to institutionalize, standardize, hierarchical management, division of labor and responsibility, regular inspection, strict assessment.
3. Target plan
In accordance with the company or department to achieve the team should be responsible for the safety, production, operation, service indicators to develop specific measures to complete the plan, there is a team monthly, weekly work plan, according to the plan to complete, not completed should be explained or analyzed. All indicators should be fully completed, and the data and records confirming the completion of the indicators should be complete; The statistical calculation process is clear, there is an accounting basis, and the original records of the accounting objectives are complete.
4. Record management
Each record of this class has the requirements of filling in and management, and there is a special person responsible for management, and there is a list of team record management division of labor.
Everyone participates in the management of records, everyone is clear about the filling and management requirements of each record, and regularly checks the records as required to ensure that the records meet the specified requirements.
5. Regional management
There is a list of equipment scope or scope of work under the jurisdiction of the team determined by the company or department, and there are no missing items, and the list should be specific to the area, equipment, identification, etc. under the jurisdiction of the company. According to the list, the management division of the equipment (or work) of the class, including the inspection and inspection of the equipment, repair and maintenance, defect management, archives and records, etc., the development of equipment management standards and management division requirements, there is a list of management division of labor. Everyone participates in equipment management and meets the requirements of equipment management standards and management division of labor.
6. Risk identification and control
All members of the class participate in the identification of safety risks, check all the work items of the team or the corresponding regulatory documents, management standards, and standardized work instructions to find out whether there are any non-conformities in the actual work, and include them in the list of dangerous points of the team; According to each safety goal of the team, find out each activity or factor that affects the realization of the goal, determine whether the activity or factor is controlled, and include the uncontrolled activities or factors in the list of dangerous points of the team.
Conduct root cause analysis of the danger points identified as major and intolerable risks, have analysis data, and formulate measures to eliminate the source of danger or isolate and reduce the risk around the intrinsic safety. The measures that can be implemented within the scope of the team's responsibilities shall be included in the weekly and monthly work plans of the team and implemented; For those who are unable to solve the problem, put forward control measures or suggestions, report to the company's safety committee, and the records are complete.
7. Emergency plan
For emergencies that may be foreseen, with serious losses and bad impacts, formulate emergency plans within the scope of the team, have a list of plans, and include them in the standardized document management of the team. Conduct training and drills on the emergency plan of the team, and the records are complete.
8. Shift management
The division of labor in team management is clear, the division of labor of various democratic management and class management projects is assigned to people, and everyone is familiar with the management matters for which they are responsible, and the implementation is effective.
There are regulations on team evaluation, assessment, rewards and punishments, advanced selection, etc., including assessment indicators, assessment content, assessment methods, disclosure requirements, etc., and there are records of implementation results, which meet the company's requirements for team disclosure.
There are records of personnel attendance, which are complete and consistent with the actual situation.
9. Job skills
According to the company's job training content, the passing rate of the sampling assessment (80 points passing) reaches 80%. The team members are clear about the production, safety, operation, service indicators and completion values that the team should be responsible for, and will calculate them according to the requirements.
Be clear about all the work items of the team and master the management standards and standardized work instructions.
Be clear about the regulations, standards, systems, norms, documents, etc. related to each operation project and work item of the team; Familiar with the management standards, standardized work instructions and corresponding record content of each assignment in this class.
Be aware of every danger identified by the class and the control situation.
Master the content of the emergency plan and understand the operation process of the company's OSH risk control management system.
There is a training plan, which is implemented according to the plan, the training materials and records are complete, and the completed plan content is randomly adjusted on site to verify the effectiveness of the training.
10, 7S management
The team has fully implemented the 7S activities, that is, sorting, rectifying, cleaning, cleaning, literacy, safety, and saving, everyone grasps the meaning and requirements of 7S, and there are specific measures to implement 7S. Formulate regulations to maintain the 7S effect of work sites and offices, and standardize and habitualize 7S content.
The site implements "fixed management" to make the flow of people, logistics and information smooth and orderly, the on-site environment is clean and clean, and the production is civilized;
Earnestly implement important links such as sorting, rectification, cleaning, and cleaning, so that computer equipment, publicity materials, cards, bills and other materials are placed neatly, orderly and reasonable, reduce the time for obtaining useful items, prevent the loss of items, and improve work efficiency; Make sure that everything is clean and tidy, and the employees are in a good mood.
11. Quality management
Quality is the lifeblood of an enterprise. In the long run, the most important factor affecting the success or failure of a modern enterprise competition is quality, and ensuring quality has become the starting point and belonging point of all the work of the team.
Team quality management is an important part of enterprise quality management. The main content is to ensure the realization of the quality indicators of the team through quality control, quality assurance and quality improvement. The ideas, principles, knowledge and methods of quality management should penetrate into every corner of the team work.
12. Work inspection
Formulate inspection regulations for team work, inspect the implementation of various management regulations, standardized operation documents and team management division of labor every month, and have inspectors and "Problem Discovery and Improvement Records".
According to the number and extent of problems found in the review other than the "Problem Discovery and Improvement Record" and the number and extent of dangerous points outside the "List of Dangerous Points", the effectiveness of the standardization work of the team is evaluated.
13. Manual management
Compile the "Standardization Management Manual" covering the requirements of the team, and the manual should contain at least a variety of catalogs and division of labor tables, etc., reflecting the standardized management of the whole process of people, things and things in the team.
The manual is concise, systematic, comprehensive, innovative, controlled, and updated in a timely manner with changes in work, equipment, and requirements.
Through the compilation of the system, the missing and non-standard systems are found, and then the business management system is sorted out; A complete system compilation manual can help employees quickly understand the system information such as business operation specifications and guide employees to work better.
14. Learn and innovate
● In the standardization construction, combined with the characteristics of the team, the standardization construction content of the class has been expanded and innovated.
● The expansion and innovation of the standardization project of this class has formed a specific standard of standardization, which is effective.
● Each person has a suggestion or innovation point to improve the standardization construction of the team.
● Encourage individuals to put forward suggestions for improvement and innovate in the form of organization and incentives, which are innovative and effective.
● Condense everyone's vision, form a collective vision of the team, and reach a consensus.
● Everyone participates in QC group activities, and there is project registration at the beginning of the year and the results are released at the end of the year.
● Carry out mass and regular rationalization suggestions and technological innovation activities.
15. Cultural management
The team culture wall is an area opened up by each team to show its own unique culture. Set up background stickers in the workplace, and paste relevant pictures or articles about team culture construction for display. The content of the cultural wall is generally divided into multiple sections, which can not only show the team's demeanor and record the growth of employees; It can also be a learning garden to share learning experiences; It can also be the focus of recent work, business competition activity announcement, etc.
16. Team activities
Team building activities are based on a variety of collective activities, through the interaction between members, common entertainment, communication and cooperation, to achieve the harmonious coexistence of team members, enhance team cohesion, and improve the special skills of employees. Team building activities include hobby activities and group training activities. The specific situation can be organized according to the actual organization of the team.
17. Assessment and evaluation
Establish scientific quantitative assessment standards, strictly implement team performance evaluation, and reflect the direct relationship between team evaluation results and team members, that is, team evaluation results as the basis for employees' monthly performance, and enhance the collective sense of responsibility and honor of team members.
Team construction promotion plan
1. The stage of team construction promotion
The first stage: mobilization and research stage.
a. Set up a working group for the standardization construction of the company's team with a clear division of labor and stage supervision.
b. Organize team leaders to visit power plants and related enterprises to learn from the excellent achievements and management experience of team construction in other enterprises.
c. Distribute the overall plan of team construction to the team, widely solicit the opinions and suggestions, visions and requirements of the grassroots team, summarize and sort out, combine with the actual situation of the company, formulate a basic framework suitable for the company's grassroots team construction, and determine the main content of this year's team construction on the basis of the framework.
The second stage: the standard development stage.
a. Based on the team construction framework formed by the research, formulate the implementation rules for team construction. Itemization, grouping
b. Formulate relevant job responsibilities, work standards, team management system directory, and various team construction forms.
c. Formulate the "Grassroots Team Construction Manual", the specific content can refer to the "Haier Team Construction Manual" and fully combine the actual situation of the company.
d. Take the team as the unit and the post as the main body, identify the operating procedures, rules and regulations related to the team and the post, extract the relevant content related to the work of the post in the relevant system, form a complete and effective post operation process and standards, and finally form the team "Standardized Management Manual".
The third stage: organization and implementation stage.
a. Distribute the preliminarily formed standardized standards for team construction to the teams and teams, and comprehensively promote the standardization of teams and teams.
b. Set up a team standardization construction supervision and inspection team to supervise and inspect the progress of team construction in various departments.
c. Widely solicit problems, opinions and suggestions in the specific implementation process, summarize and analyze, put forward improvement measures and plans, further optimize the content and form of team construction, and form relatively perfect, refined, practical and operable team construction standards.
d. Establish assessment and evaluation standards for team construction, and prepare for the year-end team construction summary and evaluation.
The fourth stage: assessment and evaluation stage.
According to the evaluation standards of team construction, the construction of teams in various departments is inspected and evaluated, and a summary and analysis report of this year's team construction is formed, which reflects the excellent achievements in team construction, finds out the deficiencies in team construction, and formulates improvement measures and annual goals for team construction in the next stage.
2. Several problems to pay attention to in team construction
[1] Functional departments play a role
Team construction is the company's basic management continuous improvement of the system engineering, in the actual operation, there must be functional departments to take the lead, other departments to fully cooperate, to have enough personnel to guarantee. Avoid the situation in which functional departments shout slogans and all work is moved downwards in team building. In the past few years, the company has implemented the standardization of safety production, the reform of the salary system, the construction of teams, and the work pressure of various departments is greater, and the problems existing in the actual work should be considered in the process of promotion.
[2] Financial security
Over the years, the company's investment in team construction has been insufficient, and the team infrastructure is very backward. Under the strict control of the budget, each department ignored the capital needs of the team's hardware investment. In the standardized construction of teams, we must first ensure the basic investment and transformation of infrastructure. The company should come up with special funds, unified management, and unified standards to provide financial support for team construction.
[3] Unify standards and avoid formalities
Team building advocates individuality, but it should be based on a unified basic standard. Therefore, in the construction of the team, the whole company must be a game of chess, unified thinking, unified standards, unified configuration, unified implementation, and unified assessment. Avoid a situation where you have to work in silos and have different standards.
What the grassroots team needs most is for you to tell them what standards and what requirements to do, and what has been lacking in our work for many years is the guidance of practical operation. Since the company has made it clear that the team construction is the focus of the year, the functional departments should take responsibility and implement it, not only limited to visiting, training, hanging a few banners, shouting a few slogans, but also giving the most simple, direct and effective operation guidance to the grassroots team.
[4] Summarize and analyze, and continue to improve
Team construction is a barometer that reflects the level of enterprise management. Each period will have a different focus on work. Team building is a process of continuous improvement, which requires the company to pay attention to and study for a long time, and to determine the goals and standards of team construction in different periods.
The specific work of team construction
Combined with the main content of team construction, the following work is preliminarily determined for different projects:
1. Job responsibilities
Establish and improve the team post responsibility system, clarify the division of work and the division of labor in the daily management of the team, and clearly indicate the job responsibilities of the team on the wall.
2. System construction
Establish a daily management system for teams and teams, including labor discipline, reward and punishment regulations, safety management, performance appraisal, etc. Performance appraisal should reflect the principle of fairness, openness and justice, ensure that performance management is based on standards and facts, and avoid appraisal as a mere formality and personal will.
Formulate operating standards, take on-site management as the main content, and formulate operating standards, control indicators and labor quotas.
Establish a team consumption ledger and organically combine it with the department's budget decomposition.
3. Target plan
According to the company's monthly plan, determine the department's monthly safety and production plan objectives, formulate a progress chart for the completion of the work of the department and the team, and put it on the wall.
The content of the index should be organically combined with the team assessment, such as the operation of the storage and transportation department can be set up for shunting, loading and unloading, reversing, delay, etc.; The packaging can be set to the packaging quantity, bag breaking rate, sampling pass rate, etc.
4. Record management
Formulate the "Team Record Division Schedule" to realize the management of various records of the team.
Formulate record filling and management requirements and team self-inspection management measures to ensure that records meet the specified requirements.
Formulate various record archiving requirements for teams. Compile and organize the records of the department into a book, unify the requirements, and clarify the time and division of labor, so as to facilitate the management of the department.
5. Regional management
Refine the responsibility area, assign responsibility to the person, list management, and establish a list of management division of labor.
Formulate a list of equipment, identification, safety facilities and fire-fighting facilities, number them, and implement hierarchical management of departments and teams.
Establish relevant maintenance, overhaul and other record accounts, and clarify the person in charge.
6. Risk identification and emergency plan
Formulate a potential safety hazard chart and put it on the wall, and each team will fill in the hidden dangers and rectification results in a timely manner, so as to prompt others to take precautions and trace the results.
Establish supervision and inspection mechanisms and clarify responsible persons.
Formulate an emergency plan within the scope of the team, have a list of plans, and include it in the standardized document management of the team.
7. Shift management
Establish a record of personnel attendance, which is complete and consistent with the actual situation.
The division of labor in team management is clear, the division of labor of various democratic management and class management projects is assigned to people, and everyone is familiar with the management matters for which they are responsible, and the implementation is effective.
There are provisions on team evaluation, assessment, rewards and punishments, advanced selection, etc., including assessment indicators, assessment content, assessment methods, and disclosure requirements.
Formulate and strictly implement the shift handover system, and implement the regular team shift meeting system.
8. Job skills
Team members are organically combined with the performance of employees according to the company's job training content.
Be clear about all the work items of the team and master the management standards and standardized work instructions.
Familiar with the management standards, standardized work instructions and corresponding record content of each assignment in this class.
Implement the post rotation system, master the skills of each position of the team, and fully understand the operation requirements of the team, so as to achieve the overall arrangement of various operations.
There is a training plan, which is implemented according to the plan, the training materials and records are complete, and the completed plan content is randomly adjusted on site to verify the effectiveness of the training.
9, 7S management
Formulate regulations to maintain the 7S effect of the work site and office, standardize and habitualize the 7S content, so that computer equipment, publicity materials, cards, bills and other materials are placed neatly, orderly and reasonable, reduce the time to obtain useful items, prevent the loss of items, and improve work efficiency.
Formulate the "Labor Operation Standards" to comprehensively improve on-site management and reduce spillage and pollution.
Formulate the planning of raw materials and finished product storage area, so that the site is clean and the account card is consistent.
10. Quality management
Establish departmental quality control standards and evaluation methods.
Establish a three-level quality management mechanism, that is, team self-inspection, team mutual inspection, and special spot check.
Establish a mobile red flag for team quality management, which is used as the content of the team culture wall.
Formulate a reward and punishment mechanism for quality evaluation.
11. Work inspection
Formulate inspection regulations for team work, inspect the implementation of various management regulations, standardized operation documents and team management division of labor every month, and have inspectors and "Problem Discovery and Improvement Records".
Clarify the inspector, inspection content, relevant requirements and responsibilities, and the inspection results should be announced in a timely manner and continuously.
12. Manual management
Prepare a "Standardized Management Manual" that covers the requirements of this standard.
13. Learn and innovate
Set up a QC team to set up a QC project that is large at the beginning of the year and can be implemented this year.
Carry out a wide range of activities to solicit reasonable suggestions, and assign special personnel to be responsible for responding to suggestions made by employees in a timely manner in order to improve enthusiasm.
The implementation of the work method naming system, that is, the excellent work method proposed by the employee, determined by the name of the employee, the employee to participate in the formulation of the management system, to indicate the participants, in order to encourage the enthusiasm and initiative of employees to innovate and participate in management.
14. Cultural management
Establish a team culture wall.
Team slogan and logo collection activities: The team slogan and logo collection from all team members can be finalized through public voting and selection.
Establish a reward mechanism for red flag teams.
In the month-end evaluation, you can get a red flag for each first item in the evaluation; At the end of the quarter and the end of the year, the team with the largest number of red flags is the excellent team and will be rewarded.
15. Team activities
The team carried out mutual assistance and difficult visit activities, which were recorded. The team can innovate the form of independent innovation activities. And the activities carried out are recorded. Actively summarize the activity development mode and participate in various evaluation activities.
Innovation activities: Set the team's innovation proposal goals and plans. The theme of innovation is related to the improvement of work efficiency and work quality as much as possible. Pay attention to innovation proposals within the team, and encourage all employees to participate in innovation activities. Optimize innovation proposals, improve the conversion rate of team proposals, and actively implement others' innovation proposals. Actively participate in the selection of the company's innovation activities.
Learning Activities: Employees are encouraged to keep learning. Regularly carry out reading experience exchange activities, sort out the reading experience, and participate in the company's activity selection. In addition, the team can also hold learning interactive meetings to encourage employees to discuss problems encountered in their work and share their experiences.
Strive to be a trainer in the team: encourage employees to help other team members grow while improving their own business capabilities. Employees above a certain level of business can train other members of the team on their work, and the content can be business knowledge, cases and relevant experience summary. Excellent internal trainers can participate in the company's event selection.
Financial support is provided for team activities.
16. Assessment and evaluation
Further refine the quantitative assessment plan of the team.
The team evaluation results are used as the basis for the monthly performance of employees, and the collective sense of responsibility and honor of team members is enhanced.
Use the PDCA management cycle to carry out work, formulate improvement goals and plans for the long-term backward teams, and encourage team members to achieve the effect of continuous cycle rise and continuous improvement based on the planning, implementation, inspection and implementation cycle in various tasks.
Note: This plan is a preliminary plan made in combination with the specific work of the storage and transportation department, the content is not detailed enough, and the specific ways and methods need to be further consulted and finalized.
Specific standards and evaluation plans are being refined and formulated on the original basis.