Sun Ye
Director of the People's Mediation Committee for Property Management Disputes in Pudong New Area
People's mediators, with a smile to calm the resentment, with sincerity to open the heart knot, the adjustment is the contradiction, the solution is the dispute, the smooth is the qi, the peace is the heart.
Sun Ye, by far the youngest chief people's mediator in Shanghai, has been working on people's mediation for 15 years since 2006.
With firm ideals and convictions as a beacon, we will guide the political direction of dispute mediation
The road to dispute resolution is full of thorns, and only with firm ideals and beliefs in the hearts of mediators and firm beliefs in the unique charm of mediation, the flower of the Orient, can they not be afraid of difficulties, find vitality in the deadlock, and find a unique way in dispute handling. Sun Ye is such a people's mediator with firm ideals and convictions.
In December 2015, when ms. Li, the party concerned, found Sun Ye, she was emotional and complained that the house she bought for 15 million yuan had a balcony sealed, and she was sued by the property company. The summons for the court hearing had been received, and Ms. Li decided to use the word 'drag' to make the decision. First-instance trial, second-instance trial, enforcement, and retrial will never stop until it drags on for a year.
When the court handed the dispute into her hands, it contacted Ms. Li on the same day, but the other party refused to do so, and the road to mediation was temporarily cut off. But she is not discouraged, and she firmly believes that unremitting communication efforts will definitely increase the temperature of this society, so that more parties will move towards harmony rather than confrontation. On the second and third days, until the fifth day, she was still patient and tireless in analyzing the case with Ms. Li by phone, pointing out the pros and cons. Her persistence eventually impressed Ms. Li and prompted her to accept the mediation.
It is in countless times of such persistence that a seemingly insoluble game of dead chess has come back to life. The huge infectious power radiated from Sun Ye's body has repeatedly pulled the two parties to the dispute back to the track of rational negotiation. Since 2015, the Pudong New Area Property Management Dispute People's Mediation Committee led by Sun Ye has successfully mediated more than 8,000 cases of various property disputes, involving an amount of more than 40 million yuan, during which hundreds of mass disputes and petitioning entrusted people to mediate disputes have been prevented and resolved.
With solid professional skills as a boat, bravely involved in the rapids of dispute mediation
Property disputes are highly professional, and the use of traditional methods such as grinding lips and playing emotional cards can no longer adapt to the development of new forms, and professional people's mediation organizations require mediators to master a wealth of knowledge of policies, laws and regulations, as well as professional expertise in professional fields. Sun Ye is a people's mediator with a bachelor's degree in law in the mediation team, and what is even more rare is that she makes good use of procedures and is good at thinking about the rule of law throughout the resolution of contradictions.
Just as Ms. Li was emotionally complaining, the lawyer representing the property company was also present. When he saw this situation, he directly declared his refusal to mediate. Saying that it was late, then fast, Sun Ye immediately adopted the "back-to-back" mediation technique, and after informing the mediation procedure, he pointed out to the lawyer the convenience and efficiency advantages of mediation, and the advantages of flexible persuasion of mediation are incomparable to rigid litigation. The sensible remarks made the lawyer accept mediation again.
Subsequently, when Sun Ye communicated with Ms. Li, he adopted the psychological "empathy" interaction mode, thinking in a different position to talk to her about work and family, calming her emotions while gradually analyzing from the management statute, the rules of procedure of the owners' assembly, the property service contract, drawing on laws and regulations, and finally coming up with convincing mediation opinions, so that the strong Ms. Li lowered her head and voluntarily demolished the enclosed balcony within a time limit to restore the original state.
With abundant humanistic qualities as the sail tree, sail against the wind and set sail in harmony
Mediation is a dispute resolution method that is deeply rooted in China's thousands of years of cultural tradition, and it is more reasonable and more important to the in-depth resolution of disputes than the way to resolve disputes by law. Placing the mediation plan under the scrutiny of natural human nature is the mystery of the undefeated flower of mediation, the flower of the East. The abundant humanistic qualities contained in the individual people's mediators are the most important medium to ensure that the temperature of the mediation system reaches the hearts of both parties to the dispute.