Recently, the Life Newspaper published that Ms. Wang from the Xidian Home Community in Harbin City found a merchant in 58.com to repair the leak in her wall, and as a result, she encountered a report of "glue assassin", which attracted attention.
During the interview, the reporter learned that Ms. Wang's experience is not an isolated case, many consumers have found leakage repair merchants on 58 City, and the glue injection is charged by the catty, saying that it is good to use a few catties, but it turned out to be dozens of catties, and it cost thousands of yuan to plug the leakage.
said that it only took 3 catties, and the result was 60 catties
Causing the tiles to bulge cost 4,000 yuan to repair
A consumer in Fuzhou complained that he contacted a master on March 23 to inspect the leakage point on 58. The glue recommended by the master is 80 yuan and 1 catty, saying that it can be managed for 3-5 years without leakage. "I repeatedly confirmed how many catties of glue I needed, and the master said that some were 3-5 catties, and some were 8-10 catties, try to help me save money and solve the problem." The consumer said that out of trust in 58.com, he let him do the construction. When injecting glue, the glue was bubbling out and continued to get it, he repeatedly stopped the master before stopping, and finally injected 36.7 catties, calculated down to 2936 yuan. The bucket for glue is a very old clear plastic bucket without any logo. After negotiation, the transaction was sold at 1,600 yuan. After 12 days, there was a water leakage problem, and the consumer called for after-sales service, but was refused.
Another consumer complained that on April 6, he contacted a waterproof engineer in Hengnan County through 58.com, and the worker demanded to pay 12,800 yuan after injecting glue. After he questioned, the worker charged 5,000 yuan, but he found that there was no waterproof effect at all, and after complaining on the 58.com platform, he did not give him a satisfactory result.
On May 9, a Shenzhen consumer reported that he asked a master of a waterproof leak repair business in Nanshan District, Shenzhen, to his home for tile hollow drum repair at the beginning of the year on 58.com. "At that time, the master only told me that the price of the material was 280 yuan per catty, but did not provide a total quotation, and when I asked him, he did not tell me on the grounds that he was not clear." The consumer said that because he was in a hurry to repair, he thought that he would consume a few catties of glue at most and agreed to the repair. However, when the project was completed, it cost 7,840 yuan. I spent a lot of money thinking that I would solve the problem, but the next day I found that it didn't work.
A consumer in Qingdao complained that he contacted a waterproof material store through the 58.com platform on June 19 this year to inject glue into the tiles at home to plug leaks. The merchant initially quoted 198 yuan for a pound of glue, claiming that only 3 pounds of glue were needed to solve the water leakage problem. However, after the workers arrived at the scene, they injected more than 60 catties of glue and demanded to pay 12,000 yuan. After negotiation, the consumer finally paid 6,000 yuan. The matter is not over, due to too much glue, resulting in the consumer's toilet tiles bulging and cracking, and it took more than 4,000 yuan to repair the tiles. The consumer demanded that the merchant return 6,000 yuan and compensate 4,000 yuan for repairing the toilet, and at the same time asked 58.com to remove the fraudulent information of the merchant from the shelves to prevent more consumers from being deceived. The latest development of the matter has not yet been learned by reporters.
The "5-star store" has more serious water seepage after glue injection
58.com customer service does not assist with refunds
A consumer in Tangshan complained that the wall at the door of his bathroom was bulging, and he found a merchant on 58.com, showing a 5-star store, a 5-year-old store, and more than 2,250 praises. On February 2, he contacted the store, and the person who came promised to repair it completely, sign the contract and have an invoice. On the 3rd, the repairer contacted the door-to-door maintenance, and used 57 catties of glue for half an hour of glue, which required to pay 5,016 yuan, and the consumer finally paid 4,500 yuan after negotiation.
On February 22, I tested the water, and the tide returned to the corner, and I contacted the merchant many times, but the merchant could not provide the contract invoice. On February 28th, I came to inject glue again, saying that I would ensure that I did not leak, but at the end of April, I found that there was a large area of water seepage on the wall of the bathroom, and the wall behind the bedroom door and the wall of the living room were bulging, which was more serious than before the glue injection. However, 58.com customer service does not assist with refunds.
Another consumer had the same experience, and after 10 days of glue injection, he found that the water seepage on the wall was more serious, and the repair was not solved after 3 repairs. He found the 58 platform to defend his rights, and the 58 platform kept dragging on saying that it would be resolved, and asked him to wait for the call, but he couldn't get their call for a long time.
There are more than 700 related complaints on the complaint platform
Giving a bad review to a merchant shows "Failed review"
On the 28th, the reporter searched on the "Black Cat" complaint platform, an authoritative organization specializing in consumer complaints, and after entering "58 glue injection", more than 700 complaints were displayed containing the search term. In these complaints, most of the consumers were looking for leak repair merchants on the 58.com platform, and failed to solve the problem after glue injection, and did not give after-sales service or still leaked after multiple remediations. Some consumers said that they had been deceived by as little as one or two thousand yuan, and as much as seven or eight thousand yuan.
"I have a habit of shopping and ordering food online, first looking at consumer evaluations, and giving priority to buying products from merchants with good reviews." A consumer in Guangdong reported that he chose a very well-rated merchant in 58.com to do waterproofing, and this merchant received a lot of praise and rushed to the homepage. But he spent 3,500 yuan and didn't plug the leak, it still leaked, he wanted to comment on his real consumer experience, but found that he couldn't send it, "Tens of thousands of good reviews from merchants, where did they come from?" ”
Ms. Wang from Harbin City reported that when she was looking for a leak merchant, 58.com put this merchant at the top, and she found that more than 70 reviews of the merchant were all positive, so she chose this merchant. However, the injection of more than 40 catties of glue during construction did not solve the problem, Ms. Wang complained to 58.com, and no agreement was reached after several coordinations. On the 28th, after repeated searches, Ms. Wang found the review page and wanted to evaluate the merchant's service. However, to Ms. Wang's surprise, she gave a 1-star review after leaving a message about her real experience, but was told by the platform that "the review failed".
The reporter played the role of a businessman and said he wanted to cooperate
The promoter of 58.com said that he could spend money to buy a ranking
On the 24th, the reporter called the 58.com customer service number about Ms. Wang's experience, and the customer service staff transferred the reporter's phone back and forth 5 times, but no one answered the reporter's questions. On the 28th, the reporter called again and was transferred 6 times, and the result was the same as last time.
Subsequently, the reporter contacted the background on the grounds that he wanted to become a merchant in 58.com, and in less than half an hour, a manager with a national surname who claimed to be a promoter of 58.com called the reporter and introduced to the reporter how to open a store on 58. The national manager said that they can build an online store for reporters, and the advertising copy can be written by them, "The annual membership package is 5990 yuan a year, and the industry makes money quickly in this industry, and individuals can register and give a name." After opening a membership, additional promotion coins and refresh points will be given, which can refresh the ad ranking, and you can buy it again when you run out. One yuan to buy a promotion coin, the promotion currency also has a role, you can do peer competition click bidding, buy more promotion coins can be ranked in front of other merchants, can be ranked in the top three, top five. ”