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This is which eldest lady has come out to work again.
A female clerk at an Internet celebrity café in Shanghai suddenly had an emotional breakdown while making coffee, splashing the coffee powder in her hand on the customer, and her colleagues on the side were shocked by her behavior and shouted: What are you doing?
It is understood that the cause of the incident was that the customer ordered a cup of coffee in the coffee shop, probably due to the lack of time, so he urged the girl who made the coffee three times and twice.
There must have been some quarrels between the two during this period, from the beginning of the video, the little girl shouted while pouring coffee: You complain! You can also speculate one or two.
It should be that the customer can't wait to keep urging, and the female clerk also said that she can refund the order, but the customer obviously doesn't want to refund the order, and she doesn't want to refund the order and wants to hurry up, and then she has been muttering to the clerk at the front desk, saying that she wants to complain to the clerk.
In the end, the clerk couldn't stand it anymore and splashed the coffee powder in his hand on the customer.
After the incident, the person in charge of the store also responded and dismissed the clerk.
In fact, this is just a trivial matter, as a service industry, it is very common to encounter customer reminders.
This incident is so big, mainly because of the emotional instability of the coffee shop clerk himself, as a service industry, you will definitely meet all kinds of people, when you step into this industry, you must be mentally prepared.
It can be seen that the girl in the video is not very old, and young people are in the service industry, and they can't control their emotions, and sooner or later they will suffer a big loss.
Some people may think that when you are nagged by customers or even threaten to complain, you have to apologize in a low voice, will you become like a girl?
Maybe you can't accept it at first, you can't help it, but if you want to do well in the service industry, you will gradually get used to these, and emotional management is a must pass in the service industry.
What do you think about this?