In recent years, with the rapid development of the Internet, online shopping has penetrated into people's daily life. More and more consumers are choosing to buy their favorite products at home, which is convenient and fast. However, there are also some problems that arise during the online shopping process, such as the quality of the purchased goods, or the store on the shopping platform does not have a business license. When consumers' rights are violated, how can they protect their rights?
Consumers should keep relevant evidence when shopping, such as shopping records, product photos, transaction chat records, etc. Once you find that there is a problem with the purchased product, or the store has violated the law, you can file a complaint with the shopping platform based on this evidence. Under normal circumstances, shopping platforms will set up a special customer service department, and consumers can consult and complain through the platform's telephone customer service.
Shopping platforms generally require stores to display their business licenses on the platform, which is to ensure the legal operation of stores. If the consumer does not see the business license in the store, they can ask the store for it, and if the store cannot provide it, the consumer can ask the platform to provide it. If the platform is also unable to provide it, it means that the store may not have applied for a business license or has not provided it to the platform. The platform will disclose the store's ID card information and mobile phone number. At this time, consumers can complain to the platform's household registration 12345 or 12315, or through WeChat's 12315 mini program.
The relevant laws and regulations of the mainland have clear provisions on the protection of the rights and interests of consumers, and consumers should stand up bravely to protect their legitimate rights and interests if they find that the store has violated the law or the goods they purchased are problematic during the shopping process. Shopping platforms should also strengthen the management and review of stores to prevent some illegal merchants from entering the platform and harming the rights and interests of consumers.
When shopping, consumers should also improve their legal awareness and understand the relevant laws and regulations. In the shopping process, if you encounter problems, do not blindly protect your rights, and should take appropriate channels to complain and protect your rights in accordance with laws, regulations and the provisions of the platform. Only in this way can we better protect our own rights and interests and contribute to the improvement of the mainland's market environment.
In the process of shopping, if consumers encounter a situation where the store does not have a business license, they should actively complain to the platform to protect their legitimate rights and interests. At the same time, shopping platforms should also strengthen the management and review of stores to prevent unscrupulous merchants from harming the rights and interests of consumers. Let's work together to create a fair, just and transparent shopping environment.