Report Tracking! The prepaid card of the popular bookstore has to be numbered, and the price is ridiculously high......

Previously

"China Consumer Daily" once said

The refund of the prepaid card of Nanjing Dazhong Book Company is far away

It was reported

recently

There has been a new development in the incident

......

Reporter test

Queue for 3 hours to enter the redemption supermarket

The premium for exchange goods is ridiculously high

On the morning of May 15, the reporter arrived at the Zifeng Building, a landmark building in Nanjing, one hour in advance, and the Zifeng supermarket on the second floor of the building is the prepaid card redemption point of the public bookstore. At the scene, the reporter saw that the citizens queuing had lined up from the entrance of the supermarket on the second floor to the outside of the Zifeng Building on the first floor. After three hours of waiting, the reporter finally entered the Zifeng supermarket at 11:55. In the store, the reporter saw that the goods sold include beverages and food, small household appliances, daily chemical products, etc., about 30 kinds, the price of the goods is calculated by the points marked, and the cash exchange ratio between the points and the prepaid card is 1:1, that is, 1 point is equal to 1 yuan in the prepaid card.

The price of the goods sold on the spot is staggering, and many consumers find that the price of most of the goods in the supermarket is much higher than the price of the e-commerce platform, and the premium is serious, and there are many goods that cannot be seen on the market.

Diaoyutai Royal Hexi 6 wine 698 points, the online purchase price of the same product is 398 yuan;

Ruismei Invisible Brightening Mask 6 pieces 388 points, the same product is 268 yuan / box in the official flagship store of the e-commerce platform;

A box of 12 bags of coconut water is 80 points per day, and the online purchase price of the same product is about 33 yuan;

There are also freeze-dried abalone gift boxes that are difficult to measure the price of 1280 points, and 4 bottles of baron wine are 2000 points.

What should I do if the total amount of purchased goods exceeds the balance in the card?

Can I use cash to purchase items at checkout?

In response to the above problems, the supermarket staff told reporters: "Of course, if you are willing to buy, but we do not accept cash, you can use Alipay or WeChat to pay." ”

For this trade-in event

Consumers expressed their helplessness to reporters

👩 A girl carrying a box of 12 boxes of Garden brand organic pure milk told reporters: "I can drink it when I buy a box of milk at home, and I really don't know what to buy." This milk Zifeng supermarket has a price tag of 100 points, and the price is 63 yuan in the official flagship store of the e-commerce platform. ”

👴 The uncle who was holding a large box and a small box even said: "The price of things is ridiculously expensive, but if you can change it, just change it, don't have nothing in the back." ”

Only 600 numbers are issued a day in the on-site queue

The number of redemption varieties is small

It is difficult for consumers to redeem

The journalist sees

Supermarkets can be found everywhere

"Redemption is limited today

Limited to 4 items per person

Limited to 1 piece of each item

Red wine, white wine, and tea are not limited".

However, the reporter found

There is no limit to the redemption of commodities only

6 kinds of white wine, 1 red wine

1 health wine, and 3 Pu'er teas

Journalists at the scene saw

Most consumers in category and quantity

There are limited products to shuttle between them

Repeated comparisons, hesitation

👱 A young man with a prepaid card was anxiously calling his family: "These wines are not the same as those searched on the Internet, and I don't know what to redeem at all, so I don't know where to start!" ”

👵 An elderly man asked the reporter for help: "Help me find out what brand this is, I don't understand, I've never heard of it." ”

The freezer in the refrigerated freezer area is empty. It is understood that the goods in the freezer earlier were gift boxes of Dingnuo steak, which have now been sold out. The shelves selling air fryers have been used up in just ten minutes, and the staff present have not restocked. As for when the supermarket will be opened, the staff replied: "The announcement says that it will be open for a long time, but the sooner it is exchanged, the better." ”

As of 1 p.m., when the reporter left, the entrance of the supermarket and the first floor of the building were still full of people waiting, and a new notice was added on the door: "Today's reservation is full, in order to avoid invalid queues, please come back another day." According to the auxiliary police at the door, people came to line up at 5 o'clock in the morning, entered the building one after another at 7:30, and were already prohibited from queuing around 10 o'clock.

At noon on May 17, the reporter went to Zifeng Supermarket again, and the entrance was not only fenced and blocked, but also guarded by special personnel, only allowing people who got the license plate to enter on the same day, and the way to receive the license plate was to queue up at 6:30 in the morning, and only 600 numbers were issued a day. For the unreasonable number requirements, the working citizens can not realize, and the question of why the supermarket is not open on weekends and holidays, the on-site staff did not respond, and only suggested coming back after a while. The reporter called the 025-66667777 customer service number on the prepaid card of the popular bookstore, but it was never connected, and the online customer service also answered the question and replied mechanically.

At noon on May 17, citizens who could not enter Zifeng Supermarket consulted outside the fence.

Lawyer's point of view

The high-priced exchange is suspected of infringement

Consumers can sue to defend their rights

As a supermarket that is ready to open for a long time

The opening hours of Zifeng Supermarket are:

Why avoid Saturdays and Sundays?

The exchange price of goods in the supermarket

Significantly higher than the market price of the same item

Is it a violation of relevant laws and regulations?

Lawyer Liu Wanfu, director of Jiangsu Liu Wanfu Law Firm, said in an interview with reporters that supermarkets, as the service unit of the public bookstore to redeem cards, in order to protect the rights and interests of consumers, the exchange point should not be limited in time, and personnel should also be arranged to open on weekends.

In response to the serious phenomenon of the premium of points exchanged for prepaid cards of the popular bookstore, Liu Wanfu said that this is essentially an act of defrauding consumers at high prices, which has violated the "Price Law" and other relevant regulations. According to Article 497 of the Civil Code, this behavior of the prepaid card of the popular bookstore belongs to the overlord clause and seriously infringes on the legitimate rights and interests of consumers. Consumers can file a lawsuit with the people's court to protect their legitimate rights and interests, and the local financial authority should also supervise the card issuance.

Whether the use of prepaid cards at Dazhong Bookstore will improve and how it will progress in the future, China Consumer Daily will continue to pay attention.

1. Internet news information service license: 10120170022

2. Illegal and bad information reporting telephone: 010 - 88315438

Produced by the New Media Editorial Department of China Consumer Daily

Source/China Consumer Daily, China Consumer Network

Reporter/Xue Jingjing

Editor/Li Xiaoyu

Producer/He Yongpeng, Ren Zhenyu