On May 16, some netizens posted on social platforms that the first-class window seats on the high-speed rail they bought had no windows and had complained. In the article, the netizen wrote that he spent more than 700 yuan to buy a first-class seat on the high-speed rail, hoping to have a comfortable riding environment, but what he was waiting for was a physical carriage, a journey of more than four hours, and he thought that he could look at the scenery by the window, but he didn't expect to be like this when he got on the train, and he complained to 12306.
The reporter saw that in the picture posted by the netizen, the position of the car window 5A was bought, but there was no window on the right side of the seat where she was sitting, and there was a window next to the seat in front of her.
As soon as this article came out, it aroused heated discussions among netizens. Some people say that the blogger is hypocritical, "Do you want to put a wife in the wife's cake, do you want to give you a husband and wife in the husband and wife lung film", "By the window, by the aisle, it doesn't mean that you have a window in this position, the window refers to the seat next to the window, as for whether this window is next to you or behind you, I'm not sure".
There are also those who support the views of netizens, who believe that if you buy a window seat, you should have a window. "The window seat should have a window, and the logic of the text should be like this" "It's still a first-class seat, and a second-class seat I sometimes feel unhappy when I sit in a window other than the front window, and sometimes it's just a little window."
Subsequently, the reporter contacted 12306 customer service, and the customer service said that the shape of each train of the high-speed railway, its train organization is not the same, so buy A or F window seats, and the position is by the window after getting on the train, but there is not necessarily a window. The customer service also further explained that the window refers to the side with a window, and there is no guarantee that there are windows, if the passenger wants to choose a window seat, it is recommended to report to the bus attendant, if the conditions allow, to see if the seat can be changed.
So, is there any way to avoid choosing a windowless seat? The customer service said that the high-speed rail seats are not digitally elegant, because the operation organization of the train is different, and the structure of the car body may be different.
Cai Wei, a lawyer at Hubei Yicheng Law Firm, said that the word window may be ambiguous, the language is not rigorous enough, and the meaning of the window does not fully indicate that it refers to the side by the window. Lawyer Cai suggested that high-speed rail can learn from the detailed seat map of the plane to mark which locations have windows and which locations do not, so as to further improve its service quality.
Source: Torrent News WeChat public account
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