Jimu News reporter Huang Zhigang
On the evening of May 17, a woman posted on a short video social platform that she was on a business trip to Jingzhou, Hubei Province from other places, and stayed at the Fairfield Hotel in Jingzhou on the evening of May 16.
Afterwards, the woman coordinated with the hotel management to no avail, so she reported it to the Jingzhou Municipal Market Supervision and Public Security Department. After many parties negotiated, there was still no consensus, so the woman posted on the Internet to defend her rights and tell her frightening scene.
The Jimu News reporter learned from a 10-minute and 32-second video released by the woman that at about 10 o'clock in the evening on May 16, she checked into the Jingzhou Fairfield Hotel. She said that at about 0:30 a.m., she had not fully fallen asleep. Suddenly, two men swiped open her room with their key cards and walked into the room while talking loudly.
The woman said that she was sleepy-eyed at the time, and she was suddenly completely awakened, and she was too frightened and scared, so she wrapped herself tightly in the quilt. "You go out, this is my room." The woman shouted, "Don't go any further, I'll call the police any further!" ”
Extremely nervous and frightened, the woman yelled at the two men to leave. Her loud shouts also attracted the attention of others. The woman said a woman pulled the two men apart and asked if they had gone to the wrong room, before taking them out of the room.
After hearing the sound of the door closing, the woman dared to get out of bed. After confirming that the door is locked, ask the hotel front desk as soon as possible. The front desk staff responded that the two men claimed to be staying in room 1207, so the staff gave them the corresponding key cards.
The woman believes that Fairfield Hotel Jingzhou gave the room card without verifying the identity of the guest, causing mental damage to it, which is a management problem of the hotel, "When we check in to the hotel, it is equivalent to handing over our personal safety to the hotel, and this situation is very irresponsible." ”
After the incident, the woman tried to communicate with the hotel and ask for an explanation, but until 2 a.m. the next day, the negotiation was fruitless. The woman believes that the relevant personnel of the hotel need to apologize to her and rectify such problems. At the same time, the woman filed a claim for compensation of 5,000 yuan for mental damages.
Content posted by the parties on short video social platforms (video screenshots)
On May 17, the woman again made several representations with the hotel. The solution given by Fairfield Hotel Jingzhou is to waive the accommodation fee on May 16 and 17, and give a hotel room voucher.
The parties responded to the reason for publishing the video on the short video social platform, and hoped that all parties would strengthen management (screenshot of the webpage)
Due to the lack of consensus, the woman then reported to the Jingzhou Municipal Market Supervision Department and the Public Security Department. On the evening of May 17, the woman posted her experience and rights protection experience on a short video social platform, and @Jingzhou Cultural Tourism and @安荆州荆州.
The reason why the party responded to the compensation of 5,000 yuan on the short video social platform (screenshot of the webpage)
The Jimu News reporter saw in the message area of the video information that the woman's explanation of the 5,000 yuan compensation was based on her own experience and communication with the lawyer, and the purpose of publishing the video was to hope that the local regulatory authorities in Jingzhou would strengthen management.
According to public information, Fairfield Hotel is a new business hotel brand launched by Marriott International Hotel Group in China, and Fairfield Hotel Jingzhou is the third in China and the first in Hubei.
Fairfield Hotel Jingzhou (screenshot of the woman's social account interface)
On May 18, Jimu News reporters called Jingzhou Municipal Market Supervision Bureau, Jingzhou Fairfield Hotel and their management and operation units, and the regulatory authorities said: It is inconvenient to disclose the latest processing results. Before the reporter went to press, the hotel operation unit replied that the two sides had reached a settlement. That night, the woman posted on her social account the "Explanation on the Guest Complaint of Fairfield Hotel on May 16" signed by the hotel management.
Fairfield Hotel Jingzhou said that the incident encountered by the woman was the first time that the hotel had happened, and apologized to the guests concerned for the problems of negligence in management and inadequate service. At present, the two sides have reached a settlement.
Source: Jimu News