Daifuku store claims dramatic incident exposed! Ms. Liang was asked to pay 1,250 yuan for her ring when she fell to the ground, and in the end she only paid 200 yuan!
> a dramatic incident in Zhangjiajie, Hunan Province, has garnered widespread attention on social media. According to reports, Ms. Leung accidentally dropped the gold ring when she tried it on at a local Chow Tai Fook store. However, things are not as simple as she imagined, and they turn into a dispute.
According to Ms. Leung, when she reported the ring to the clerk that it had fallen to the ground, the waiter claimed that the ring was deformed and no longer rounded. As a result, the store began to claim 1,250 yuan from her for the repair cost. Ms. Liang was shocked and outraged by this claim.
Faced with the store's claim for compensation, Ms. Liang was unwilling to accept such an outcome. She then called the police, hoping to defend her rights through police intervention. However, the mediation by the police was not successful. The store said that as long as there is a quality problem with the ring, it needs to be compensated at any store. The police believe that the amount claimed by the store is too high and does not fit the actual situation.
After the police could not reach an agreement through mediation, Ms. Leung and the store had no choice but to resolve the dispute through negotiation. In the end, a compromise was reached, and the store agreed to pay 200 yuan as compensation. Although Ms. Liang was dissatisfied, she had no choice but to accept the result.
The staff of the Chow Tai Fook store also responded to Ms. Leung's claim. They said that as long as there is a quality problem with the ring, no matter which store it buys it from, it will need to be compensated. However, they also stressed that if the ring is confirmed to be fine, they will not go to the customer to claim again.
This incident has once again aroused people's attention to consumer rights protection. In today's consumer society, the legitimate rights and interests of consumers should be protected. For similar claims, consumers need to have a certain awareness of rights protection, and at the same time, they also need stores to provide more responsible after-sales service.
This claim incident in Zhangjiajie, Hunan Province, makes us think deeply about the balance of rights and interests between consumers and businesses again. Both stores and consumers should pay attention to integrity and fairness to ensure the healthy development of the consumption environment.
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