As an administrative act made by the administrative body, government service is not only closely related to the life of enterprises and the masses, but also an intuitive embodiment of administrative ability. In January this year, the "Guiding Opinions of the State Council on Further Optimizing Government Services, Improving Administrative Efficiency, and Promoting "Efficient Completion of One Thing" was issued, taking "Efficient Completion of One Thing" as an important starting point for optimizing government services and improving administrative efficiency.
For a city, how to improve the level of government services is also a must to answer. Not long ago, the "Jinan Municipal People's Government's Implementation Opinions on Solidly Promoting "Doing One Thing Efficiently" and Further Deepening the Reform of "Doing Everything in Quancheng" focused on the outstanding problems in the service of enterprises and the masses, and from the perspective of users, "Doing one thing efficiently" was taken as an important starting point for optimizing government services and improving administrative efficiency, so as to maximize the convenience of the people and enterprises, and continuously improve the satisfaction and sense of gain of enterprises and the masses. Among them, "from the user's point of view" is the user thinking of empathy and heart-to-heart.
The people responded to the call of the people and handled things well from the perspective of the masses. Fast and convenient business handling is what the masses need. Offline, the government service hall is the forefront of serving the enterprise masses. Focusing on the "five-heart service" of "knowing, ingenuity, original intention, love and concern", Jinnan continuously optimizes the functional layout of the hall, creates a "leisure space" for the enterprise masses, and promotes the transformation of the government affairs hall into a government affairs complex. Before the end of June this year, in addition to the professional branch offices that must be retained, the rest of the professional branch offices will be included in the operation of the government service hall at the same level, so as to realize the offline "one-door handling" of government service matters, and build a highly integrated, convenient, fast, high-quality and efficient government service system online and offline. At the same time, the offline assistant team of "Spring Assistant" will also provide full-process assistance services for special groups such as the elderly and the disabled in and out of the hall. "One-door handling" allows the masses to run fewer errands, and "Quan's assistant office" makes heart-warming moves for special groups. Continue to listen to public opinions, and only by upgrading business can we reach the hearts of the masses.
The business environment is to improve quality and efficiency from the perspective of enterprises. For enterprises, the level of a city's government services is directly "linked" to the quality of the local business environment. Jinan has improved the function of the "Quanhui Enterprise" enterprise service comprehensive smart platform, and continued to promote the centralized release, interpretation, push, and fulfillment of preferential enterprise policies. The "2110" fast handling mechanism is implemented for the enterprise appeals collected by platforms such as "Quanhui Enterprise", that is, the organizer responds to the enterprise appeal within 2 hours, feedback the preliminary handling opinions within 1 working day, and solves the problem or service confirmation within 10 working days, so as to promote the solution of enterprise difficulties and blocking problems, and ensure that the enterprise demands "everything is settled". Exploring and implementing the "customized package" service model for enterprises, continuing to expand the "cross-domain communication" service items, and opening a "green channel" for key enterprises planning to move into Jinan will also improve the pace of optimizing the business environment. With the perspective of the enterprise, the details of the service will be observed and polished, and the fertile soil for investment and business will be thicker.
Digital empowerment, worry-free and trouble-free is wisdom and precision. In today's wave of digitalization, digital empowerment has made many jobs more effective with half the effort. Jinan is promoting more government service services to "go online", so that the masses and enterprises can complete business processing online without leaving home. Last year, Jinan launched the country's first digital "Government Service Immersive Experience Hall", which drives the awareness and convenience of government services with the participation and satisfaction of simulated experience; Build the country's first government service "cloud hall" to realize the intelligent acceptance and online assistance of 309 high-frequency matters; Expand smart approval, and realize "24-hour automatic acceptance" of 142 items in 11 categories of construction qualifications. Now, digital empowerment will be further "increased". In response to the "pain points" of scattered online business, Jinan continued to deepen the "one-network service" of government services, increased the unified construction and management of the municipal government service platform and system integration, improved the functions of online government service sites at all levels in the city, and improved the search accuracy. Comprehensively integrate the entrance of government service matters at all levels and departments, accelerate the promotion of government service matters "should be on the top", and facilitate enterprises and the masses to "enter one network and do everything". The "cloud hall" function of government services will also be developed and launched on the handheld portal to optimize the "cloud" service experience of enterprises and the masses. Guided by user needs, so that everyone can save time, trouble and worry when handling business, such digitalization is the real realization of "empowerment".
"I will think about the worries of the people; I will do what the people want. "Looking at the problem, thinking about the problem, solving the problem, and responding to the expectations with real measures in the first time, the city's government service can achieve both efficiency and effect, so that the masses and enterprises can feel at ease and comfortable. (Jinan Daily reporter: Lu Zhen)