Friends who pay attention to the car market should know that the problem of Xingtu Yaoguang car door paint explosion has recently caused great trouble to some users, and has also caused some complaints on third-party platforms. On May 17, Xingtu responded to this question and explained the reason.
Xingtu Yaoguang car door burst paint?
As a blockbuster model created by Xingtu, Yaoguang has attracted a certain amount of attention and achieved certain sales results after it was listed in the domestic auto market.
However, some netizens have recently reported that this model has the problem of explosive paint. Judging from the feedback from netizens, these problems are mainly concentrated in the car door.
In some third-party car complaint platforms, the number of complaints about this problem is relatively large. It should be said that this problem has caused a certain amount of distress to users.
Previously, some media outlets have exposed this problem. Fortunately, Xingtu officials paid attention to this problem and issued a public statement on May 1.
Xingtu Yaoguang car door burst paint?
Xingtu Auto apologized for the distress caused to users, including the impact on the aesthetics of the vehicle and the psychological discomfort.
At the same time, Xingtu Auto said that it would make every effort to solve this problem. As for the reason for the problem, Xingtu Automobile also gave an explanation.
In order to improve the anti-corrosion performance of the body, the inner door panel of Yaoguang is made of zinc-magnesium-aluminum material. This material is more demanding for the paint spraying process.
Xingtu's official response
Therefore, in the process of implementation, there is a situation that the process implementation is not in place, which leads to the phenomenon of door paint explosion in some models. It is worth noting that the official term here is "local folds".
Obviously, this will have an impact on the aesthetics of the vehicle and may also cause confusion for some users. However, Xingtu said that this will not affect any functions of the vehicle.
Yaoguang
After finding out the cause, Xingtu Auto also proposed a solution. For users who have already purchased a car, if there is a problem with resignation, they can check and deal with it for free.
Moreover, in response to this problem, Xingtu Automobile will provide lifetime warranty service, and in addition, for Yaoguang users who produce before May 15, 2024, Xingtu will also provide certain compensation.
It is worth noting that Xingtu said that they have improved the painting process of relevant parts on May 15 to ensure that similar phenomena do not occur again.
Screenshot of third-party platform complaints
In all fairness, the problems that occurred in Xingtu Yaoguang this time did cause some trouble to some users. We can see this from the complaints of third-party platforms.
At the same time, Xingtu also recognized this problem in the statement. However, Xingtu Auto responded and explained the problem in a timely manner, and put forward a practical solution to the problem.
And, for old users, some compensation will also be provided. It should be said that I am more satisfied with this set of solutions of Xingtu.
Yaoguang
It even came as a bit of a surprise to me. You must know that in the current Chinese auto market, even a mainstream independent brand is constantly shirking and delaying in the face of the problems of its models.
Even, for the problems reported by some users and media reports, these car companies often use the methods of deleting manuscripts, sinking posts, and even threatening and suing users to solve them.
Of course, it is undeniable that at present, relevant car companies have been counterattacked by the market, and their sales have been declining and constantly surpassed by other car companies.
In contrast, Xingtu, as a newly born car brand, has not seen much improvement in sales at present. However, in terms of after-sales service, it is able to respond to problems in a timely and public manner without evading or delaying, and propose practical solutions to solve problems.
Yaoguang
In my opinion, it was a wise decision. In my opinion, if Xingtu can continue to uphold a responsible attitude towards users, then there is no doubt that this is a brand worthy of respect and choice.
Of course, for similar problems, we also hope that Xingtu can continue to improve the level of craftsmanship to avoid similar things, so as to provide users with a better car experience.
According to the comprehensive sales data of the industry, Xingtu Yaoguang has achieved certain market results, and the retail sales scale in a single month was once able to reach more than 3,000 units.
However, after entering 2024, from January to March, due to the impact of various factors such as the Spring Festival holiday, the off-season of the auto market, and competition, the sales volume of Xingtu Yaoguang showed a downward trend.
Yaoguang
At one point, its monthly retail sales were as low as 693 units. However, fortunately, in April 2024, Yaoguang's monthly retail sales soared to 2,240 units, showing a sharp increase.
Finally, the model sales data involved in this article comes from the comprehensive industry sales data released by third-party platforms. According to the data description of the third-party platform, it is displayed in strict accordance with the corresponding relationship between the sales volume and the platform announced by the Automobile Dealers Association and the manufacturer, with an accuracy rate of more than 99%, which is for reference only.
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This article is the original article of the Cheyu World Operation Department, the total No. 11061, some of the pictures are from the Internet, and the data and related materials from the marked sources are cited. Cheyu World Original All Rights Reserved, infringement must be investigated.