Source: Urban Live Original
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Recently, Mr. Liu and his lover in Nanchang, Jiangxi Province, have fallen into deep anxiety. On April 28, Mr. Liu from Nanchang spent more than 200,000 yuan to buy an ideal L6 car for his wife, Ms. Wan, and within two days, they found that there was a problem with the car.
Consumer Mr. Liu: I went to wash the car, and then people found that there was a problem, the hood was thrown and waxed, and when I looked at it, I found that the hood was also crooked. I bought a new car and not a used car, and both sides of the hood of the new car were displaced.
The traces of polishing and waxing are quite easy to identify, and for the problem of the displacement of the hood, the reporter carefully observed and compared that there is indeed some asymmetry on the left and right sides of the hood of Mr. Liu's car, the same right thumb, placed on the edge of the left hood, you can see the nail cover of the entire thumb, and placed on the right side is covered by one-third.
In order to record and prove the problems with the new car, Mr. Liu and his wife, Ms. Wan, took detailed videos and photos on May 1 and sent them to the after-sales staff of Li Auto. In the afternoon of the same day, the after-sales personnel came to understand the situation.
Consumer Ms. Wan: There are two door-to-door visits in the after-sales service, both of which said that the scene will help us adjust it, but they can't adjust it on the spot, and they said that they want to drag it back to the manufacturer, drag it back to their after-sales service, and then move the screws later, it belongs to the second-hand car, and we definitely do not accept his approach.
On May 10, the after-sales staff of Li Auto sent a message to Ms. Wan, saying that the R&D personnel of the headquarters believed that the adjustment of the cushion block would be effective. However, after learning about this new after-sales plan, Ms. Wan and Mr. Liu refused after careful consideration. They want to learn more about other possible solutions and want to make sure that the original state of the vehicle is not affected.
Consumer Ms. Wan: Just say that you will help us adjust and repair it, so if he helps us repair the new car we bought, won't it become a second-hand car? We certainly disagree with his approach.
Consumer Mr. Liu: Then I negotiated with them after the sale, and they didn't give us a reasonable explanation until now, I want to change the car and they don't change, and the new car we bought must require a change of car, that must be taken for granted, and the compensation is not compensated.
In order to further understand the situation, on May 11, the urban on-site reporter accompanied Mr. and Mrs. Liu to the ideal after-sales service center located in Wugongshan Avenue, Xinjian District, Nanchang City. The after-sales staff said that Mr. Liu's vehicle was indeed polished and waxed before delivery, but this was a routine operation before delivery.
Li Auto Nanchang After-sales Service Center Staff: Because of this, our whole car will be done according to the condition of the car, it belongs to a part of the car beauty, and it will not cause any damage to the car, just remove the stains, which is a very normal preparation process.
As for the problem of asymmetry between the left and right sides of the hood of this ideal L6, the staff member said that they have urgently sought a solution from the ideal car factory and gave a new adjustment plan.
Li Auto Nanchang After-sales Service Center Staff: His gap surface difference including the cushion block can be adjusted, but that means that the effect may not be so good after the adjustment, and it may have to be adjusted by other means, because you can't move the screws or anything.
Consumer Ms. Wan: Then you returned it to your after-sales service, and we don't know how you adjusted it.
Li Auto Nanchang after-sales service center staff: You can be present.
In this regard, Mr. Liu and Ms. Wan still expressed doubts, and they hoped that the ideal after-sales service would inform the maintenance plan before carrying out the repair. Mr. Liu stressed that the ideal L6 he bought was a new car, and he did not want the maintenance personnel to dismantle and modify the vehicle.
The person in charge of the Nanchang after-sales service center of Li Auto: It is true that it cannot be adjusted when you go to the door, and then for this gap, our whole company also attaches great importance to this matter, and we can guarantee that we can adjust it as quickly as possible.
Consumer Mr. Liu: It's not an adjustment, just adjust it, and I don't accept it.
Consumer Ms. Wan: I definitely want to change a car, a completely new car, and don't have a car with this kind of deviation.
The person in charge of the ideal car Nanchang after-sales service center: This does not meet the conditions for changing the car, first of all, I can solve the problem of the car, it must be solved, just now Mr. Liu expressed that there is a need for compensation, we can first solve the vehicle, after solving the problem for your demands, we can talk again.
At the scene, the two sides failed to reach an agreement after consultation.
At present, Mr. Liu and his lover Ms. Wan have filed a complaint with the Nanchang Xinjian District Market Supervision and Administration Bureau. For the follow-up progress of this matter, "Urban Scene" will also continue to pay attention.