May 14th
Some consumers broke the news
Taobao 5.5 million followers
Internet celebrity merchant "Girl Kayla" closed its store and ran away
The store was still live streaming on May 12
May 13th
The store is located at a closed office
The warehouse is empty
In the early morning of May 14
The store is on the Taobao platform
Not at all
The registered company of the "Girl Kayla" trademark is Guangzhou Gain E-commerce Co., Ltd., the legal representative is Li Jiezhou, the company was established in September 2022, and the cancellation time is March 4, 2024.
Another company jointly held by the three shareholders, Li Jiehao, Li Jiezhou and Li Jieying, Guangzhou Yunding E-commerce Co., Ltd., was cancelled in January last year.
The suppliers determined that this was a planned and malicious fraud to run away.
According to the victimized suppliers, the arrears that were swept away were as high as 35 million yuan, involving more than 300 suppliers, many of whom came from Shahe.com's clothing stalls, and many of them were post-90s entrepreneurs.
"Girl Kayla" is a Taobao hardware crown women's clothing store, and the price of products in the store is mostly about dozens of yuan. Because of the pre-sale period, before the runaway, some consumers' clothes have not been shipped, and after the news of the runaway spread, some consumers initiated a refund, and the store's deposit has been deducted.
A consumer told reporters that the clothes she returned and sent back had just been signed on the morning of May 15, and the signatory was a "colleague", and she had received a quick refund from the system after the courier came to pick up the package.
There are also some consumers who are not so lucky, and after applying for a refund, the store's deposit balance is insufficient, and the customer service of the consulting platform replied: "Due to the insufficient balance in the seller's account, I can't give you a refund for the time being." In order to maximize the protection of your rights and interests, the platform has launched a reminder to the seller, the reminder period is 90 days, affected by the seller's business willingness, capital situation, etc., the result of the reminder is uncertain, and you will be notified as soon as there is progress. ”
Screenshot of consumer Taobao order logistics.
According to the supplier, before running away, the settlement speed of "Girl Kayla" was already very slow, and the normal settlement is usually one month, but the store only closes in 3-4 months, and has already owed tens of thousands of yuan in payment.
A netizen who has opened a stall in Shahe for nearly 10 years said on social media, "Those who run away like this will basically come several times a year, and if they don't do credit, they won't be run, and the stall that is run away is also gambling." Because of the large volume, if the entire market didn't sign for her, she wouldn't have a chance to take away so much money. Don't blame the stall that was run, and remind them not to sign a credit account in case they are run next time. Business is already difficult these days, and being run away is even worse. ”
On the evening of May 15, the official account of Taobao Apparel released the "Follow-up Service Measures for the "Girl Kayla" Store", which mentioned that "for orders that have been placed and have not been shipped: consumers can initiate a 'refund only', and the platform will pay the full compensation; For orders that have been shipped and have not confirmed receipt: the consumer can choose 'refund only' or confirm receipt; For orders that have been confirmed: If consumers encounter problems, they can also initiate a refund, and the after-sales service will be guaranteed by the platform. If there are other problems, consumers can communicate and deal with them through Taobao's official customer service, and Taobao Apparel will make every effort to protect the rights and interests of consumers. ”
Source: Southern Metropolis Daily, N Video Report, Peninsula Metropolis Daily