Fast Technology reported on May 17 that recently, many owners of the 2023 Xingtu Yaoguang launched a collective complaint on the car quality network, the reason is that "there is a batch of paint explosion on the edge of the door." ”
This afternoon, Xingtu Automobile officially issued an apology letter for the recent Yaoguang paint problem mentioned by the owner, Xingtu Automobile said that after receiving user feedback, it immediately set up a special working group to investigate, analyze and formulate solutions to the problem phenomenon to ensure that the products produced from now on will not appear similar phenomena.
Xingtu Auto solemnly promises to provide a lifetime warranty service for this phenomenon, and will give an additional free basic maintenance worth 350 yuan to all Yaoguang users who have produced before May 15, 2024.
The following is the original text of the apology letter:
Recently, we have noticed that some users have reported that the Yaoguang model has the paint folds of the door inner panel, we understand that this not only affects the aesthetics of your vehicle, but also brings you psychological discomfort, for this, please allow us to express our deep apologies and promise to do our best to solve this problem.
After receiving user feedback, we immediately set up a special working group to investigate, analyze and formulate solutions to the problem.
It has been ascertained that the important reason for this phenomenon is: in order to improve the anti-corrosion performance of the body, the inner panel of the Yaoguang door is made of zinc-magnesium-aluminum, which has a significant improvement in the anti-corrosion performance of the body compared with ordinary galvanized materials.
However, due to the high requirements of this new material for the paint spraying process, in the process of implementing the process, there may be a phenomenon that is not in place, resulting in local wrinkles in the paint at the edge of the inner panel of some doors, and this phenomenon does not affect any function of the vehicle by the company's experts.
Our team of experts has until May 15 to improve the coating process of the relevant parts to ensure that the same phenomenon will not occur in products produced from now on.
If the user finds that his vehicle has this phenomenon and the appearance of the interior is unacceptable, he can go to a dealer authorized by Xingtu to inspect and deal with it for free.
Xingtu Auto solemnly promises to provide a lifetime warranty service for this phenomenon, and will give an additional free basic maintenance worth 350 yuan to all Yaoguang users who have produced before May 15, 2024.