In recent years, many places have taken concerts as a starting point to promote the development of the local cultural tourism industry, and promoted more and more concerts. But at the same time, the issue of concert ticket refunds has also caused a large number of consumer complaints. (May 16, Workers' Daily)
In order to activate consumer enthusiasm, stimulate the potential of domestic demand, and promote the vigorous development of the cultural and tourism industry, concerts have sprung up in various places; Although the increase in supply has greatly satisfied the spiritual needs of literature and art lovers, a new problem has surfaced, that is, the difficulty of refunding tickets.
With their love for art and their longing for stars, people have bought tickets to go to appointments, looking forward to feeling the collision of art and passion in front of the stage. However, there are always unexpected variables in life, such as work, family and even physical constraints, which often make it impossible for people to go as planned. At this time, the refund has become a helpless choice to reduce the loss.
However, the road to a refund was not smooth. Real-name ticket purchase, online operation, and a series of cumbersome procedures are a headache; Refund websites have set up many obstacles, such as high handling fees and short refund periods, like a cold iron door, to turn away refunders.
As a special form of cultural consumption, the difficulty of refunding tickets not only increases the financial burden of ticket buyers, but also infringes on their legitimate rights and interests. At the same time, it has also caused damage to the image of ticket sellers, discouraging potential ticket buyers, thus restricting the development of the cultural industry.
The difficulty of refunding tickets is not an isolated case, but a common phenomenon in many places. Consumers have complained about this, and although it has been alleviated for a while, it has never been fundamentally resolved. The reason for this is that in addition to the excessive pursuit of its own interests by the ticket sellers, it also exposes the shortcomings of the poor supervision of relevant departments.
In the journey of the new era, it is natural to develop the cultural industry, enhance the self-confidence of national culture, and meet the growing needs of the people's cultural life. Therefore, it is necessary to effectively protect the rights and interests of cultural consumers and promote the healthy development of the cultural industry. In this regard, the relevant departments should have the courage to take responsibility and act actively to quickly solve the problem of difficulty in refunding.
On the one hand, it is necessary to clarify the standards, delineate the bottom line, and put concert ticket sales into the institutionalized track. Formulate unified refund rules, clarify the charging standard of handling fees, refund time and other key information, so that the ticket seller cannot act arbitrarily. At the same time, it is also necessary to strengthen the supervision of ticket sellers, and severely punish ticket sellers suspected of infringing on the interests of consumers, so as to sound the alarm for "difficulty in refunding tickets" and make them dare not be "capricious".
On the other hand, consumers should also enhance their awareness of protecting their rights in accordance with the law. When encountering problems such as difficulty in refunding tickets, we must dare to complain and report to the relevant departments, so that the law can become a powerful weapon to protect our own rights and interests. Departments such as for the protection of consumer rights and interests should take active actions to thoroughly investigate and severely punish acts that infringe on consumer rights and interests, so as to escort the healthy development of the cultural market.
In short, the problem of ticket refunds for concerts is complex but not unsolvable. As long as the relevant departments prescribe the right medicine, show practical measures, and strengthen supervision and system construction, they will be able to solve this problem, safeguard the legitimate rights and interests of consumers, and promote the sustainable and healthy development of the cultural industry. (Shang Fan)