May 11, 13:09
Xiaogan City Emergency Center
The dispatch department's call rang suddenly
Dispatcher Moth immediately picked up the phone:
"Hello, Xiaogan 120!"
There was a pause on the other end of the phone for a few seconds
A girl's faint voice was heard:
"Hello, sister,
I'd like to ask,
Can you hit 120 if you cut your wrists? ”
Hearing this, Mo Si felt that the situation was urgent
Quickly calm down
"Where are you now?"
"Would you like to talk to me?"
She asked softly
The other end of the phone
The silent girl sobbed softly
"What's wrong with you? Is it okay not to cry yet? ”
Moss restrained his anxiety
Continue to talk to the girl
"Are you hurt?"
"Yes, I cut my wrists."
"How much it hurts,
Tell me where you are.
I'll tell the doctor to see you,
Can I bandage you? ”
Ichiban soft-spoken 抚comfort
The girl's desire to survive is strong
That's when he spoke
Intermittently said his location
"You find a clean towel first
Is it good to hold down the wound to stop the bleeding? ”
Mo Si quickly filled out the dispatch form
Send to the nearest 120 first aid post
While continuing to chat with the girl
During the chat, I learned that the girl was in the flowering season
Parents are not around
I can't think about it when I encounter a problem
Doing something that hurt oneself
Moth kept enlightening her
"Don't do stupid things, okay?
You see you're so young,
You may not understand it now,
When you're older,
You'll feel like you're going to have a lot of things happening right now.
There's nothing you can't get by.
And today's unhappiness is only for a day,
It doesn't mean you'll be like this for the rest of your life. ”
On the other end of the phone
The girl let out a soft "um".
Hear the girl say
Sorry for the hard-working parents
Mo Si patiently persuaded:
"I'm also a mother,
The greatest wish of parents is that their children grow up healthily.
Now stop hurting yourself.
You hurt yourself, and your parents will feel harder. ”
The girl responded from time to time
Let Mo Si relax a little
Call 8th minute
An ambulance rushed to the vicinity of the girl's hotel
Mo Si asked softly in a consultative tone:
"Did you see the ambulance?
Can you open a door for them? ”
The girl gave a clear "um".
"Sister, don't hang up on me,
I'm with you, don't be afraid. ”
Moth opened a three-way call,
Guide health care workers to find a specific location
The 12th minute of the call
The paramedics managed to find the hotel
The 14th minute of the call
Paramedics came to the girl
Mo Si then hung up the phone
Later, Moth called the girl's phone back
Confirm if she has been picked up in an ambulance
They found that their phone was in a state of shutdown
She immediately dialed the number of the medical staff on call
Continue to comfort the girl:
"Don't be afraid, listen to the doctor,
Call me for anything,
I'll be with you. ”
After timely treatment, the girl turned from critical to safe
Moth was born in 1994
After graduating from university in 2016
Become a dispatcher at the Xiaogan City Emergency Center
Now in its 8th year
"When I heard her faint sobs,
Immediately my heart was grabbed,
A strong sense of professional responsibility welled up in my heart. ”
Recalling the emergency at the time, Moth said
"I can't hang up,
I want to be with her, encourage her,
Until she's safe. ”
"Fortunately, we kept on the phone,
If you hang up,
Maybe I won't be able to contact her in the future. ”
Moth Says:
"I hope this 14 minutes of companionship,
can make her understand that she is not alone,
Her life is incomparably precious,
I hope she will live a good life in the future,
Have a shining life. ”
Kudos to Dispatcher Moth!
Source: Hubei Daily, Xiaogan Daily, Hubei Daily, Xiaonan Channel