China Net Finance, May 16 - According to data released by the woodpecker complaint platform, from April 1 to April 30, 2024, the woodpecker complaint platform received a total of 1,002 valid consumer complaints, a decrease from the complaints in March.
According to the platform data, from the perspective of the industry, the financial and wealth management industry accounted for the highest proportion of complaints in April, with 433 complaints, accounting for about 43.21%; The education and training industry ranked second with 172 complaints, accounting for about 17.16%; The number of complaints from other industries ranked third, with 126 complaints, accounting for about 12.57%.
Financial management: 433 complaints in a single month
In April, there were 433 complaints in the financial and wealth management industry in a single month, and the types of problems involved were still frequent harassment, violent collection, high interest, cutting interest, and arbitrary charges. A number of netizens complained that they were "bundled" to buy a membership card in the process of taking out a loan from Jiufu Wanka.
Typical case: Jiufu Wanka
Some netizens complained that in the process of taking out loans, they were "bundled" to buy Letong card services, and after many periods, they found that the bill was communicated with the customer service for a refund, and they were told that buying a Letong card could increase the success rate of the loan and speed up the review, as well as pay off all the loans and then apply for a refund of the Letong card. However, the loan has been settled for several days, but the full refund has not been recovered. The screenshot provided by it shows that a total of 9 issues of Letong cards were purchased.
Education and training: Single-month complaints occupy the second place on the platform
The number of complaints in April for education and training was 172, ranking second in terms of the proportion of platforms. The main issues related to the complaints include refund issues, false advertising, inducement of consumption, overlord clauses, service problems, etc. The highest number of complaints are Hangzhou Moushi Culture, Hangzhou Xuehang Culture, Wuhan Dingpei Vocational Star Education Technology, and Jiangxi Chufeng Technology.
A number of netizens complained that Guangzhou Mita Online Science and Education Technology Co., Ltd. "induced students to borrow in installments". According to the bill provided by 19-year-old Ms. Qi, she took out a total loan of 6,550 yuan in 12 installments, and the repayment amount in each installment was 655 yuan.
Typical complaint: Mita Online
Internet: The complaints mainly involve false propaganda and difficulty in refunds
In April, there were 93 complaints in the Internet industry in a single month, down significantly from 192 complaints in March. The types of problems involved are still mainly false publicity, inducement of consumption, refund issues, overlord clauses, etc. While the performance market continues to be hot, ticketing problems on some platforms emerge one after another, causing confusion to consumers.
Typical complaint: Dahe Ticketing Network
Many netizens complained that they could not get a timely refund after purchasing on Dahe Ticketing Network. "It's been more than two months and now I'm asking for a refund as soon as possible." Some netizens complained.
(Editor in charge: Tan Mengtong)