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According to the first quarter of 2024 in Lanshan District
Quantitative assessment results of residential community property services
Held in Lanshan District
Interview meeting of key community property service enterprises
Details are as follows
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On the morning of May 12, Lanshan District held a meeting with property service enterprises in key communities.
The meeting reported on the comprehensive rectification of outstanding problems in the property field in the first quarter and April, and conducted a concentrated conversation on key communities.
The meeting pointed out that it is necessary to increase the efforts to solve outstanding problems, conduct in-depth analysis and judgment, promote key rectification, improve the level of property management and service quality, and ensure that the number of public appeals in the property field of "12345 Lanshan Launch" in 2024 will drop by more than 30%, and the satisfaction of the masses will increase to more than 95%.
The meeting emphasized that first, we should really pay attention to the property service enterprises, as the direct responsible subjects for community reduction complaints, to clearly understand that the city and district levels attach great importance to this work, and should take the initiative to improve the management level of project managers, improve the level of environmental sanitation, do a good job in greening and replanting, timely removal and transportation of garbage, improve service quality, and enhance the satisfaction of the masses; Second, to really implement, all property enterprises should transform the "boss" service concept into a "housekeeper" and "nanny" service concept, think about what the owners think, be anxious about what the owners are anxious about, and divide the various key problems of the special in-depth handling into urgent and then slow, link up and down, work together to overcome difficulties, find the right path, be responsible for the person, clarify the time limit, and solve the complaints reflected by the masses; Third, to be really effective, the municipal level requires that the quality and quantity reduction of the property field in each street in May should have more obvious results, and there will be a significant decline in June.
It is reported that in the first quarter, a total of 27 red list communities and 9 black list communities were selected in Lanshan District, and the next step will be to strictly implement the black list related removal system according to the requirements; At the same time, for the community with a large number of hotline complaints in the region, a joint supervision group will be set up with the District Market Supervision and Administration Bureau, the District Commission for Discipline Inspection and other departments to conduct special supervision and inspection, take multiple measures to improve the quality of property services, standardize market order, improve the satisfaction of owners, and promote the quality and reduction of quality and quantity in the property field.
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Source: Lanshan Housing and Construction