Image source: Xianyu official website
"It is not an isolated case for 'personal' fake sellers to sell counterfeits or even scams in Xianyu, and it is urgent to strengthen supervision."
Xu Fanlin | wen
"I was cheated of 2,500 yuan".
"I was cheated of 4,100 yuan".
"I placed an order of 65 yuan for a product in Xianyu, and the other party placed an order of 9.9 yuan on other shopping platforms and mailed it to you; 999 yuan bought a second-hand 99 into a new Apple earphone, and the other party actually bought a high imitation fake of 100~200 yuan in a treasure and mailed it to you." Recently, a number of consumers who shop on the second-hand platform of Xianyu broke the news that they were deceived when shopping on the Xianyu platform, the items purchased do not match the physical goods, and the phenomena such as paid transactions and non-delivery are widely existing on the Xianyu platform.
According to public information, Xianyu APP is Alibaba's second-hand idle goods trading platform, buyers and sellers in an equal and fair identity, at a low price to deal with idle items in their hands, second-hand items on Xianyu to sell is the most primitive Xianyu state.
However, with the development and growth of Xianyu users, many people have found business opportunities on Xianyu and joined Xianyu to make money, including professional sellers who do Xianyu through the mode of no supply, and put low-priced products on other platforms to sell at a higher price on Xianyu to earn the price difference.
Now Xianyu APP has gradually departed from the original intention of personal low-cost disposal of idle items, consumers find that the problem can not be solved, fake "personal" sellers in Xianyu selling fake is no longer an exception, and it is urgent to increase supervision.
According to the trading experience of many consumers, Shanhai New Finance helps consumers to consume rationally, recognize people with a discerning eye, and stay away from the "fake and deceptive" routine.
01
Confusing the real with "fake".
Buying 99% of new idle items at a high price is actually a fake, which is not a case in Xianyu.
At the beginning of May, Liu Xin was on a business trip in Shenzhen and decided to buy a new one because he lost his iPod Pro2 Bluetooth headset. ipods pro2 bluetooth headset is priced at 1399 yuan on Jingdong, he found the same 99 into a new idle headset on the Xianyu platform for 998 yuan, after a price comparison, Liu Xin finally placed an order on the Xianyu platform to buy this business description of the 99 into a new idle Bluetooth headset.
Liu Xin, who thought that he was picking up a leak in Xianyu, was surprised to find that the iPod Pro2 Bluetooth headset purchased for 998 yuan was displayed as CC Ultra (Yuehu headset), which was produced in Huaqiangbei, Shenzhen, and the official price of Yuehu headset on Taobao was about 200 yuan.
Liu Xin informed the seller of the question that the goods were not on the board, and the seller affirmed, "I sent Apple earphones, I don't know what Yuehu is, what is cc ultra, is it the courier who dropped the package?" ”
Liu Xin, who mistakenly thought that the courier had made a mistake, contacted the courier and got a positive reply from the courier that there was no drop, and the courier said that he would cherish his work and did not have the ability to scan out the contents in a short time and replace them with counterfeit products.
In this regard, Liu Xin submitted an application for refund and return to the Xianyu platform.
In the face of Liu Xin's refund and return application, the seller did not admit to selling fakes, but gave Liu Xin an unexpected question, the seller thought that Liu Xin bought Yuehu earphones on other platforms and dropped the bag by himself, thus blaming the seller, which made Liu Xin difficult to accept, and he was determined to return the goods for a refund, and he applied for the intervention of the customer service of the Xianyu platform.
Photo courtesy of the interviewee
However, Liu Xin's refund and return application was not smooth, in the process of submitting the refund and return application, the Xianyu platform did not support 7 days of no reason to return, the customer service reminded Liu Xin that the evidence submitted was insufficient, and asked Liu Xin to supplement the evidence within 24 hours, and only recognized the comparison chart of the genuine fake, the appraisal report provided by the brand or the appraisal certificate provided by the qualified institution, and the chat record of the seller actively admitting the sale of fakes.
The customer service of the Xianyu platform determined that the Bluetooth headset information submitted by Liu Xin, as well as the public information showing that Xianyu had previously committed similar scams, were invalid evidence.
The seller does not admit to selling fakes, nor can he pay for identification in order to prove the fakes, and finally Liu Xin found that the packaging box was not rigorous, and there were many wrong identifications, and after submitting supplementary evidence, the Xianyu platform finally recognized the evidence and decided to refund and return, which is currently being processed.
02
False shipments
If Liu Xin bought a fake and finally decided that the Xianyu platform was lucky to return the goods and refund them, some consumers' purchase experiences on the Xianyu platform made buyers have no way to appeal.
According to consumer complaints, on May 7, a buyer bought a sweeping robot on the Xianyu platform, priced at 1200 yuan, and the seller did not display logistics information on the platform for 3 days, and the Xianyu platform prompted that the item will automatically confirm the receipt after 6 days.
After 6 days, in the case that the buyer has not received the goods, the platform has automatically confirmed the receipt of the goods and has sent the money to the seller.
When the buyer found a problem and wanted to appeal, the store of the merchant selling the robot vacuum cleaner had been closed, and the system automatically received a fake tracking number.
On the Xiaohongshu and Xianyu platforms, it is not difficult to find a lot of buyers who have experienced similar deception, including not only sweeping robots, but also well-known low-cost cameras, TVs, refrigerators, washing machines and other high-end products.
A buyer who has been on the Xianyu platform for 6 years summed up similar "routines" and said, first, the merchant registered a new Xianyu account, the general account name is XX wholesale, XX group and the like, and released a lot of similar products, such as TV refrigerators and washing machines, and most of them are new pre-sold unopened high-end products, showing 10~15 days after delivery.
Second, the merchant puts the original product on the shelf at half the price of the price, and is recommended on the home page by the Xianyu platform system, and the merchant guides the buyer to take a picture of Xianyu when the buyer consults, and does not bargain in any case, so that the buyer is convinced that the seller is the image of the wholesaler who does not make money.
Third, because it is a pre-sale product, after the buyer takes a photo, it takes 10~15 days for the merchant to deliver the goods, and then the merchant will fill in a large logistics order number, in which the logistics has been in the state of pickup, and there is no logistics update information.
"The Xianyu system automatically confirms that the receipt time is 8 days, and after 8 days, the receipt will be automatically confirmed, and the money will be transferred from the guarantee account to the merchant." The above-mentioned senior buyers said that even if they ordered to extend the receipt, it could only be extended to less than 14 days, and most buyers would forget it because of the long time, which led to the system automatically confirming the receipt.
When the buyer finds a problem and wants to apply for a return and refund, the merchant has taken the initiative to violate the rules, so that the account has been punished, and the money has been transferred from the guarantee account to the merchant account, and the buyer has not received the goods, but the merchant account has been punished or closed.
"Coupled with the inaction of the Xianyu system, the probability of recovering money in this situation is very small, and the whole process is in Xianyu trading, which is very hidden." The above-mentioned buyers said that most of them are valuables with a large unit price, and many people have been deceived.
Regarding the occurrence of many similar situations on the Xianyu platform, some consumers believe that it is related to the fact that the Xianyu platform is a private seller, and the sale of goods does not require a deposit, and it is a second-hand trading platform, so the supervision will be more difficult than that of Taobao and other platforms.
03
Novice sellers are also scammed
In addition to receiving fakes, incorrect goods, and buyers being deceived, some novice sellers will also be found on the Xianyu platform to be deceived.
Some sellers complained about hanging things on the Xianyu platform to sell goods, and someone came to consult as soon as the goods were put on the shelves for a minute, and this person didn't ask for anything, nor did he ask to see the real thing, and directly said that he would take a picture and let the seller deliver it the next day.
Soon, the buyer pays quickly and sends the payment details of the photographed product, informing the seller that the product has been paid. Just when the novice seller secretly liked the successful sale of the product, the payment details page prompted "Due to the merchant's unauthorized store upgrade, the system temporarily freezes your funds for the safety of your funds, and the two parties cannot view the order, please notify the merchant in time to scan the code and contact customer service to solve the problem." ”
At this time, the novice seller will scan the code to contact customer service, and the customer service page will prompt the relevant authentication information, requiring the seller to enter the personal ID number and bank card information, after entering the above information, the amount of the goods sold will be prompted, once the seller enters the amount, the money of the bank card will be transferred.
Some sellers will stop the operation in time when they find the above fraud, and some novice sellers are deceived.
When the amount is entered, the seller realizes that he has been deceived and looks for the other party again, but finds that the buyer's account that he just purchased the product has been seized and cannot be contacted.
At this time, the seller applies for the customer service of the Xianyu platform to intervene in contact, and the customer service will find that the other party's phone cannot be connected and the information is fake.
In addition, it will also be found that there are users who have been deceived of more than 20,000 yuan on the Xianyu platform, and there are also users who have been deceived by 1 yuan and exchanged for fake bags.
A veteran user who has been using the Xianyu app for nearly 8 years said when sharing his experience that Generally, Sesame Credit is not authorized to Xianyu accounts, and Xianyu new users or merchants who may sell non-genuine and fake products are less reliable. There are sellers who have authorized Sesame Credit and have an excellent and excellent credit rating, and such sellers have strong product reliability.
"The same product has been sold many times, and multiple products are listed, and most of them are professional sellers, so such merchants should consider carefully." The above-mentioned old users said that they should choose sellers with excellent credit and good buyer evaluation as much as possible, and at the same time suggested that the platform should increase supervision.