The store is a big bully, and it is too difficult for the people to defend their rights!
The event passed
The woman bought a Tissot watch on JD.com as a birthday present for her boyfriend. After receiving it, her boyfriend said that he preferred mechanical watches. The woman then returned the goods. When she applied for a refund to JD.com, she was denied.
The reason given by JD.com: The watch has scratches, which affect secondary sales after testing. The woman was very confused, she had taken pictures before delivery, and there were no scratches, so why not give the money back.
In order to prove her innocence, the woman decided to buy a Tissot watch again, and bought a different model. And the whole process is videotaped. She was more careful to make sure that there was no damage to the packaging.
Even the courier brother said: You have bought this before, right?
However, when the woman applied for a refund again, JD.com still rejected her request for the same reason.
Netizens are hotly discussed
Some netizens said: It's really an eye-opener and impresses me. Originally, I wanted to buy a watch on JD.com recently, but I didn't think about it at the moment I saw it! I won't buy anything on JD.com anymore
Some netizens also said that they had the same experience: I also bought a mechanical watch for my husband, the time error was about five minutes, and then I also said that there were scratches after returning it, and I also sent a Bluetooth headset at that time, because there was no packaging box, the Bluetooth headset was not returned, and I was deducted two or three hundred yuan, and I really didn't dare to buy it again.
Tissot's comment section fell
Afterwards, JD.com's official customer service responded
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This lady said that I am your member and the consumption is very high, is this how you treat me?
Judging from the response of the customer service, Jingdong is not perfunctory, and has an attitude to solve the problem. It is not yet known whether the two sides will negotiate.
Write at the end
Guo Degang once said, it's not how good I am, it's all up to my peers.
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