Recently, a netizen broke the news on the Internet: she found in the Didi Chuxing applet that she had an unpaid message, and when she opened it, it turned out to be a taxi travel bill of 1414 yuan in 2017.
According to the screenshots of netizens, the whole trip is only about 2 kilometers and the time is 7 minutes.......
Image source: Shangguan News
With the heated discussion of this matter on the Internet, a reporter contacted the netizen who broke the news, she said: She suddenly found an order in 2017 on Didi Chuxing, and I don't know why there is an order of 1,000 yuan that has not been paid.
At the same time, she also said that she had no impression of the trip, but she was surprised by the cost.
What makes her feel incredible is that she takes a taxi on the mobile phone map according to the exact same address as the starting point and the end point, which is only 14-16 yuan, and it is only more than 100 yuan to play a luxury six-seater, and how did the 1414 yuan billing come from?
Netizens said: I thought that the driver did not end the trip at that time to cause so many bills, and then quickly contacted Didi Chuxing's online customer service.
After the customer service inquiry, it was confirmed, saying: This is a fixed price order, which is normal, and the order is 1414 yuan, showing that it has not been paid and can be paid.
Image source: Weibo
After netizens said that it was impossible for them to pay this fee, the online customer service said: It will give feedback to the relevant departments and reply within 48 hours.
Image source: Weibo
Dissatisfied with the response given by Didi's online customer service, she exposed the matter online. The comment area all said: Hurry up and open my Didi to see if there is any arrears
Image source: Weibo comment area
Some netizens also said: How can it be delayed for 7 years and not paid, fortunately it is not a password-free payment, otherwise it will really become a big injustice.
Image source: Weibo comment area
Subsequently, Didi's official account replied under the netizen's post: I have seen that a commissioner is verifying and processing it for you, and I will contact you as soon as possible, please wait patiently.
Some media reporters also called Didi Chuxing's customer service to inquire. The staff said: The relevant itinerary can only be queried by the owner of the mobile phone, and similar billing abnormalities need to be consulted through the App online customer service.
At present, Didi officials have also responded to this matter: first of all, apologize to users for the platform's customer service for failing to deal with relevant problems in a timely manner.
Secondly, it means that the actual price of the order is 14 yuan, but the bill amount is 1414 yuan, and the bill is incomplete.
After verification, the cost of the order was abnormal, and the preliminary judgment was that the driver had mistakenly entered it twice, and the customer service had contacted the passenger again and had modified the order amount.
Image source: Weibo @滴滴出行
Didi also said that at present, when there is an anomaly between the taxi driver's input fare and the actual mileage and estimated price, the platform will intercept it and remind the driver to check the fare.
In addition, users who have activated passwordless payment do not need to worry, if the fare is abnormal, Didi will intercept the bill and will not pay it automatically, and the passenger must manually confirm and pay.
Didi's "Fare Guard" covers eight scenarios, including detours, unused car charges, and overcharging surcharges, and when passengers use online car-hailing to cause abnormal fares in the above scenarios, the "Fare Guard" will activate the three functions of stopping, refunding, and compensating at different levels to ensure that users' taxi fares are transparent and reasonable.
According to news reports, in 2022, Ms. Liu from Zhengzhou also encountered the same situation, receiving a whopping 1,278 yuan in fare when she used Didi taxi to work.
According to her, most of the usual taxi fares are around 10 yuan, and she did not pay the fare due to a problem with the order.
Image source: Dahe Daily
Subsequently, the customer service of the Didi platform responded: It was caused by the taxi driver manually entering the wrong price, and they will also upgrade the price system in the future to avoid similar encounters again.
In general, it is better not to open password-free payment, in addition, everyone remembers to develop a good habit of checking bills after getting off the bus, so that if there is a problem, at least feedback and solve it at the first time.