Mr. Cheng: I bought it on October 31 last year, and received it around December 15, I finished the renovation on May 1 and moved in, and this problem occurred in Kaifeng on May 1.
Mr. Cheng lives in the Golden Huating Community in Pinghu, Jiaxing
Last year he renovated and renovated the house
Most of the furniture and appliances were replaced
The refrigerator was purchased at the Panasonic flagship store on the JD platform
It cost 3882 yuan
The refrigerator kept beeping during the interview
Mr. Cheng: First I found that the hinge kept ringing, and the inspection found that the hinge was deformed, which caused the door to not close and keep ringing.
Open the refrigerator door to see
The underside hinge of this door in the refrigerator
There is a problem with the fit with the refrigerator
Mr. Cheng said that after he contacted the customer service of the online store
The other party asked him to contact Panasonic's after-sales service
Mr. Cheng: The maintenance is at my own expense of 390 yuan, I want to pay for it within the one-year warranty period, why should I bear it myself. Reported to the customer service, the customer service refused to repair it on the grounds that it had been five months since the receipt, and let me bear all the costs at my own expense. The customer service said that I carried it twice, but I haven't touched it at home.
Mr. Cheng said that when the refrigerator was delivered to his home
The renovation is not completely finished
He never opened the package
Recently ready to move in before the electricity is used
The name of the company that operates this online store is:
Shanghai Yubo Industrial Co., Ltd
The reporter contacted the other party by phone
Shanghai Yubo Industrial Co., Ltd. staff: This order is indeed there, why doesn't he open the box to inspect it, as a consumer, no matter what you buy, especially large goods, always have to open the box, even if it is a few days after unpacking, or a day or two, this problem to feedback to us, we can also deal with it as appropriate. After such a long time, I can understand that the customer's own secondary transportation caused this problem.
The staff member said
Mr. Cheng reflected the time of the problem
It's really too long since the date of receipt
But they negotiated with the brand
Free repair services are available
It will be processed by the outlets as soon as possible
Mr. Cheng accepted