Nurses and elderly people draw together Courtesy of the Fourth People's Hospital of Ya'an City
In the bright and clean ward, the elderly and medical staff sat around doing simple handicrafts, and everyone was full of bright smiles......
In the Fourth People's Hospital of Ya'an (hereinafter referred to as the Fourth People's Hospital), such scenes are not uncommon, and there is a lot of trust and dependence between patients and medical staff.
Walking into every ward of the hospital, the wall full of pennants tells the gratitude of patients to the medical staff, and contains the original intention of the hospital to patients.
Whether the hospital is good or not, the patient's feeling of medical treatment is the yardstick. In recent years, the city's four hospitals have continued to make efforts in the construction of medical ethics and medical style, and have become the driving force to promote the high-quality development of hospitals.
Companionship makes patients feel at home
"Hello medical workers in the Department of Internal Medicine!" May Day is approaching, and I would like to say happy holidays to you...... Every old person maintains the affection and love of a family, and you continue to spread this love with your own hard work and sweat, and you are the guardians of love. I want to say: Angels, you have worked hard. ”
When the "May Day" festival came, in the WeChat group of the family members of the internal medicine patients of the fourth hospital of the city, a patient's family sent such a message of thanks.
Adhering to the motto of "Virtue for the World, Excellence and Kindness", caring for the elderly, taking care of the elderly, and treating the elderly as their relatives is a shining point of the medical ethics and medical style of the medical workers of the four hospitals in the city.
Different from other general hospitals, the medical staff of the city's fourth hospital often have to deal with patients whose family members are not around but need long-term care, which also tests the patience of medical staff.
Nurse Yuan Yongli is often followed by an old woman. The grandmother suffers from Alzheimer's disease and doesn't know anyone for a long time. But she will always recognize Yuan Yongli as her third daughter, and as soon as she sees Yuan Yongli, she will follow her everywhere. Yuan Yongli has been "pretending" the role of the third daughter to coax her.
"When people get older, they may have strange personalities, like children. Here, the medical staff are their families and their dependence, and we must take good care of them and give them enough care and attention. Yuan Yongli said.
There was a grandfather Feng in the hospital who was a terminal cancer patient, and when he first came to the hospital, he was always afraid that he would be abandoned by his family. He often calls his family and loses his temper with his family. The hospital found out about the family's difficulties, and everyone took turns to chat with Grandpa Feng to comfort him. Gradually, trust was built between the elderly and the medical staff, and the elderly were no longer so anxious to find their families.
In the end, Grandpa Feng's family sent a pennant with "medical ethics and warm patients" to the hospital and hung it on the "pennant wall".
Over the years, the hospital has received numerous pennants and letters of appreciation from patients and their families, not only from the care in the wards, but also from the various windows of the hospital.
Grandpa Chen has been hospitalized for a long time, and every time the medical insurance is settled, he will come to the window of the hospital's medical insurance billing department and print out the bill for verification. Although the staff knew that the number on the bill would not be wrong after being calculated by the computer and manually reviewed, they still patiently helped Grandpa Chen calculate and answer the problem all year round.
Grandpa Chen was very moved, and wrote a handwritten letter of thanks to the medical insurance billing department, and wrote the words "Waves and Sands" to praise.
"Here, what we have to do is actually very simple, that is, to treat the elderly as their own family, so that the elderly can find a sense of home here." Yuan Yongli said.
Professionalism regains the patient's confidence
For a long time, the city's four hospitals have been responsible for the mental health work of more than 7 million people in the city's six counties and two districts and neighboring cities and prefectures, and many patients live in the wards of the psychological medicine department all year round.
Wang Dong, secretary of the first party branch of the hospital's psychological medicine, said that in the face of patients with mental illness, the first thing medical staff should do is to treat them as equals and let patients have dignity here. "Here, human care is just as important as medical skills." Wang Dong said.
In Wang Dong's heart, medical ethics and medical style are a cornerstone, which cultivates the love and patience of medical staff, and also provides psychological support for patients to return to society.
In the Department of Psychological Medicine, it is not only routine care such as combing the patient's hair, washing the face, washing the feet, cutting the nails, feeding the food, feeding the medicine, and doing psychotherapy, but also provides the patient with psychological comfort.
There was once a patient in Ganzi Prefecture who was very grateful to the medical staff for taking care of him, and after being discharged from the hospital, he made a special trip to bring agricultural products from his home to give to everyone. "It is our doctor's duty to save lives and help the wounded, and we can't take things from patients, but in the face of a patient with mental illness, he may think that he looks down on him if he doesn't accept things." Wang Dong said that in order to dispel such concerns of patients, doctors and nurses first happily accepted the "gifts" sent by the patients, and then converted them into other items according to the market price and "gifted" them to the patients.
This kind of "bartering" is not uncommon between patients and medical staff in the psychiatric department, and medical staff accept the patient's heart and maintain the patient's self-esteem in such a special way.
"Anytime, anywhere, we must think about the patient first, so that the patient can let go of the stigma." Wang Dong said.
A patient's recovery is crucial not only during treatment in the hospital, but also after discharge.
In May 2022, the Department of Psychological Medicine produced a health return card for patients who are discharged from the hospital and are suitable for the current situation.
Through this small card, patients can still feel the company and care of medical staff after leaving the hospital. It records important contents such as the patient's basic information, discharge diagnosis, treatment plan, and precautions, so that patients can have a clear understanding of their health status and better self-management. At the same time, through the health return card, medical staff regularly visit patients, ask about their physical recovery, answer their questions, and provide professional health guidance. Not only does this help patients identify problems and take appropriate action, but it also gives them the confidence and strength to feel that care is always around.
"Our wish is for patients to return to society and live like ordinary people." Wang Dong said, "Whenever a patient goes back to the hospital for a follow-up visit, we always feel comforted to see that they have a correct understanding of their disease and no longer blindly avoid it as they did in the past. ”
Wen Ming leads the hospital to move forward
"Helping the children of the world to fulfill their filial piety, solving problems for parents in the world, and sharing worries for the party and the government" is the purpose of the Fourth Hospital of the city, and it is also the concept that all medical staff always keep in mind.
Improving the quality and level of medical services based on patient satisfaction is a "professional course" that hospitals must practice.
Internally, the four hospitals of the city continue to improve medical services, and make full use of new technologies and new models to provide patients with more high-quality, efficient and comfortable diagnosis and treatment services by improving the appointment diagnosis and treatment system and outpatient service process, establishing a multidisciplinary diagnosis and treatment system, improving patient inpatient services, and smoothing two-way referral channels. From medical quality to high-quality nursing, from medication safety to normalized follow-up, the hospital strives to break through the blockages, petechiae and difficulties of the people's medical treatment, and change the traditional medical experience of patients.
Externally, the four hospitals of the city keep in mind the purpose of serving the people and contributing to the society, give full play to their professional advantages, and carry out volunteer service activities including guidance on the management and treatment of severe mental disorders at the grassroots level, teaching and teaching by psychiatric experts at the grassroots level, guidance on traditional Chinese medicine at the grassroots level, free clinics and health guidance, etc., increasing support and assistance for regional alliance hospitals and grassroots health institutions, fulfilling their work responsibilities as a mental health center in Ya'an City, helping patients return to society, and promoting community rehabilitation of patients with mental disorders. Improve the mental health level of the masses in the city and pay attention to the mental health of minors...... On the way to repay the society and benefit the people, the four hospitals of the city are non-stop.
"With the heart of loving the people, abiding by the responsibility of the people, and seeking benefits for the people, the four hospitals of the city are committed to educating and guiding every medical staff to treat patients as relatives through the construction of medical ethics and medical style, creating a sense of home for patients with warm humanistic care, and making families and patients feel at ease with high-quality medical services." The relevant person in charge of the city's four hospitals said.
Reporter of this newspaper Runina
Postscript:
Caring for the elderly starts at home
"Help the children of the world to fulfill their filial piety and solve problems for parents in the world." The "professional course" practiced by the hospital mentioned in the article is very worthy of recognition. However, the editor believes that for the elderly, the family is the "shelter" for family members, and as a family member, it is more important to take care of and care for the elderly at the life and spiritual level, rather than only caring about providing them with material satisfaction, or only need to provide the best medical service place.
As an elderly member of a family member, you may need more companionship and care from your family. "The old have support, the old have something to rely on" can not just be a propaganda, a slogan, to let the elderly live free from helplessness and struggle, to get the respect and understanding of the society and the family, this is the common responsibility and pursuit of the society.
Families and society should increase the intensity of pension and medical security, not just "talk on paper", but really put it into practice, so that the elderly can feel the warmth. Only by taking care of the elderly's life, medical security and spiritual comfort can we "take the pulse" of the psychological problems of the elderly, prescribe "prescriptions" for the symptoms, and create a comfortable and happy environment for the elderly in their old age.
Let the whole society jointly protect the elderly group, vigorously promote the traditional Chinese virtue of "the old and the old", do a good job of the responsibility and obligation of respecting and caring for the elderly, so that the elderly can share the fruits of modern social development and enjoy a happy old age.