Recently, the Government Affairs Center of Weishanzhuang Town, Daxing District, together with Weixin Community and Weishanzhuang Town Social Work Station, "moved" the social security publicity service window to the "doorstep" of the people. The reporter of Beijing Youth Daily learned that the theme of the event was "social security propaganda face-to-face service to the hearts of the masses", continuously improving the service temperature, improving service capabilities, strengthening service guarantees, and promoting the high-quality and sustainable development of social security.
Social Security Policy "Early Know"
The staff prepared detailed publicity materials, enthusiastically explained in detail a series of policies such as pension insurance, pension treatment calculation, social security card services, etc., popularized the importance of participating in social insurance, and interpreted the convenience brought by policies with specific case data. Use easy-to-understand language to interpret the relevant new social security policies such as the payment period, the merger and transfer of the insurance relationship, the pension insurance payment grade and subsidy standards, and the qualification certification, so that the masses can clearly participate in the insurance and really benefit. Further improve the public's awareness of the social security policy, and enhance the public's sense of identity and satisfaction with the implementation of the social security policy.
Policy interpretation "face-to-face"
The on-site "face-to-face" patiently answers the social security questions that the masses are concerned about, and guides the masses to choose the corresponding payment grade according to their own economic affordability. The staff also encouraged the general public to use online handling methods, popularize the online handling process, demonstrate and solve problems on the spot, and provide "age-appropriate" services for the masses. Use the most simple and practical language and methods to "one-to-one" guidance and "hand-in-hand" assistance, especially how to use mobile phones to apply for electronic social security cards, face recognition online authentication, online payment of insurance fees, pension treatment qualification certification, pension insurance benefits inquiry, etc., to build a "connecting bridge" across the "digital divide" for the elderly.
Serving the masses is "well received"
"It's really good, I will pay according to this process in the future, I don't need to ask others for help, and the qualification certification of the elderly in the family has also been settled, this publicity activity is really good!" Master Zhao, a villager in the jurisdiction, said happily.
Ms. Wu, a 67-year-old retiree, said excitedly, "I listened to the staff calculate the accounts, and it is indeed a long-term payment and an overpayment. ”
The staff said that "data running" can allow the masses to run less errands, but the premise is that the masses understand the policy and know how to use it, through publicity and hand-in-hand guidance, they can easily do business, do not have to travel tired, and can also reduce some travel expenses.
Nearly 100 copies of social security-related publicity materials were distributed in this activity, which effectively improved the public's awareness of social security policies, enhanced the residents' awareness of insurance, and created a good atmosphere for social insurance policy publicity. Let the masses truly understand and understand the benefits of insurance, and ensure that the service objects can see and understand, which has been well received by the masses.
In the next step, the Weishanzhuang Town Government Affairs Service Center will continue to increase publicity efforts through a series of social security policy publicity measures, promote social security policies into communities and villages, so that more and more residents have a deeper understanding of social security policies, enhance the awareness of the masses of "early insurance, continuous insurance", make the social insurance policy well-known and deeply rooted in the hearts of the people, so that more people can enjoy the protection of social security policies, and sing the song of serving the masses.
Photo courtesy of Weishanzhuang Town, Daxing District
Text/Beijing Youth Daily reporter Pu Changting
Editor/Ye Wan