For a long time, "expensive" has been the main impression of Apple's after-sales service.
Taking the current top-of-the-line model iPhone 15 Pro Max as an example, the repair cost of the screen is 3,198 yuan when you don't buy AppleCare+.
Calculated together, the repair price alone can reach one-third of the price of the phone itself.
Therefore, in general, people tend to choose a more cost-effective third-party repair point.
However, the water in the mobile phone repair market has always been very deep, and it is easy to fall into trouble if you are not careful.
Recently, such a thing was exposed to the outside world.
Image source: Apple's official website
The incident began in April this year, when Ms. Lu from Wuhan, Hubei Province, sent an iPhone worth 7,000 yuan to a repair shop for repair.
But after the repair test, Ms. Lu was told that she had to pay a repair fee of 14,000 yuan, which far exceeded the value of the phone.
Subsequently, Ms. Lu also complained to the relevant authorities, and the Market Supervision Bureau quickly intervened in the incident, and after negotiation between the two parties, she got her mobile phone back with a repair fee of 2,300 yuan.
Then, after an in-depth investigation by the local market supervision and administration bureau, I finally figured out the ins and outs of the whole thing.
To put it simply, this repair shop called "Baibang Value" has a very similar name to Apple's official authorized service provider "Baibang".
And it was after Ms. Lu found this store on the Internet and mistook it for an official Apple authorized repair point, which led to a series of deception incidents.
In the end, the repair shop was fined 100,000 yuan, and this is the end of it.
After the incident, related topics also quickly rushed to the hot search on Weibo, triggering widespread discussion.
Image source: Social platforms
Although Apple is not responsible for this incident, the official expensive after-sales service is indeed the main reason why users choose third-party repair points.
Judging from Apple's measures in recent years, the official is also adjusting and optimizing its own maintenance policy.
For example, in April of this year, Apple said in its latest official press release that it was about to lift restrictions on second-hand iPhone parts.
To put it simply, Apple will allow used iPhone official accessories to have all the features of the new original accessories.
I believe that many users have encountered the problem that the Face ID function cannot be used normally after replacing the Face ID component.
With this policy adjustment, iPhone can also provide users with normal functionality through automatic calibration of used original accessories when installing used original accessories.
Image source: Apple's official website
At the same time, for anti-theft security, the Activation Lock feature will also be fully available in the original parts of the iPhone.
If a device being serviced detects that a part is from another iPhone that has triggered Activation Lock, the calibration of that part will be limited.
In short, they are all policy adjustments that are beneficial to users.
Finally, Xiaoguo still has to remind everyone that they must keep their eyes open when choosing a maintenance point.
If you want to choose an official Apple authorized repair point, it is recommended that you can check it through the official Apple Support App in advance.
After all, a broken phone is a bad thing in itself, and it will be worth the loss if you encounter similar scams.
Have you used Apple's official after-sales service? Welcome to leave a message in the comment area and discuss with you.
If you want to know more about the knowledge and skills of Apple devices and inquire about the warranty, you can follow my WeChat public account: cxkj-001 (fruit fan club).