The car was sent to the 4S store for damage, but it was cut twice without permission? The owner was angry: who will pay for the loss
The first gang
2024-05-12 20:05Published on the official account of Fujian Fujian TV Comprehensive Channel "The First Gang".
Mr. Wu from Fuzhou reported on the WeChat mini-program of "Bangbangtuan" that his car had an accident in March and was sent to the Longyi Mazda store for damage assessment, but the car was cut in the process, and the 4S store did not ask for his consent in advance. Now it has led to the depreciation of the vehicle, and I hope to discuss the explanation.
The car was sent for damage assessment
It has been mentioned that if it is not a total loss, it may not be repaired
Mr. Ng was involved in an accident while driving on March 22 this year, resulting in damage to the rear body and the left side of the vehicle, and he himself was injured as a result. On March 25, the head office of Fuzhou Longyi Mazda towed the car to the store for damage assessment, and he entrusted a friend to help deal with related matters.
In the chat log between Mr. Wu's friend and the staff of the 4S store on March 25, he mentioned that if the damage assessment level is not a total loss, it may be dragged to another place for repairs. But on April 3, when Mr. Wu came to the store after his health improved, he found that the vehicle had been cut.
However, when Mr. Wu went to the 4S shop again, he found that the body had been cut again.
Body parts are cut and the vehicle is devalued
Mr. Ng said that because the car was badly damaged, he wanted to negotiate with the insurance company to recycle the car. But now, insurance companies believe that the value of the car has been affected by the second cut.
The owner of the car, Mr. Wu
The first inquiry, the insurance company quoted about 28,000 yuan, they found that the 4S shop had further cut and repaired the car, resulting in a change in the residual value of the vehicle, the second inquiry price was about 24,000 yuan, and on April 30, the auction company took over and towed away the car, but the auction company found that the left front and rear doors were all removed after looking at the photos of the current condition of the vehicle, which did not match the information previously understood.
The reporter also asked the staff of the insurance company about the relevant situation.
The 4S shop explained that it could not be repaired normally if it could not reach the total loss
Mr. Wu believes that cutting will affect the value of the body, and such a major event needs to be confirmed by the owner, however, the 4S store did not do this. For this reason, the reporter found the Longyi Mazda store to understand the situation.
The after-sales manager of the 4S store said that their process is to assess whether the total loss is achieved, and if it is not achieved, it will be repaired.
Insurance company: without the consent of the car owner
Cutting and repairs were stopped
Subsequently, the reporter verified with the insurance company, and the staff said that the repair needs the confirmation of the owner.
In this regard, legal sources said that the vehicle damage assessment and maintenance must be confirmed by the owner, and if the vehicle is damaged by the 4S shop without confirming the repair, the 4S shop should bear the responsibility.
Shanghai AllBright (Fuzhou) Law Firm, lawyer Cai Sibin
If a normal vehicle has an accident, it will be damaged by insurance, and after the damage is assessed, the 4S shop will carry out relevant repairs, but every step of the relevant process
It must be confirmed by the owner, including the approval of the damage assessment, including the specific project of vehicle maintenance, all need to be recognized by the owner, if there is no confirmation of the 4S shop without authorization, if the owner has the corresponding loss, then the loss should be borne by the 4S shop.
On the same day, the two sides also held consultations on this matter.
On the same day, the 4S store proposed a plan to repurchase the vehicle, but Mr. Wu was not satisfied with the price, and the repurchase price did not include the price difference caused by cutting, and the two parties did not negotiate. At present, the two sides are still negotiating. The 4S shop never thinks that it is at fault, and believes that the cutting is based on the need for damage assessment or repair.
The reporter visited a number of 4S stores
Generally, the owner will be informed and confirmed first
As for whether this practice is in line with the industry process, the reporter also visited a number of 4S stores to understand the situation.
Auto repair experts said that if the damage assessment and repair can achieve a standardized process, it will avoid many unnecessary disputes.
Professor Lee
From the phenomenon of impact, it is necessary to be able to determine whether there is damage behind the cutting, it is necessary to cut, but according to the normal maintenance logic, a plan should be given first, there is a hidden undetected part, and the three parties are also required to start the implementation, so as to reduce contradictions and disputes, which gives us a wake-up call, we are now many private enterprises, for standardized maintenance management, including standardized damage assessment, what we lack is a standard thinking, the lack of this standard thinking, it is easy to lead to disputes.
Since cutting is an established fact, I hope that the 4S shop and the owner can take a step back and reach a consensus as soon as possible. In addition, this case also reminds stores that standardized processes are necessary, so as to better protect the rights and interests of stores and car owners.
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The car was sent to the 4S store for damage, but it was cut twice without permission? The owner was angry: who will pay for the loss -
The car was sent to the 4S store for damage, but it was cut twice without permission? The owner was angry: who will pay for the loss -
The car was sent to the 4S store for damage, but it was cut twice without permission? The owner was angry: who will pay for the loss -
The car was sent to the 4S store for damage, but it was cut twice without permission? The owner was angry: who will pay for the loss -
The car was sent to the 4S store for damage, but it was cut twice without permission? The owner was angry: who will pay for the loss -
The car was sent to the 4S store for damage, but it was cut twice without permission? The owner was angry: who will pay for the loss -
The car was sent to the 4S store for damage, but it was cut twice without permission? The owner was angry: who will pay for the loss -
The car was sent to the 4S store for damage, but it was cut twice without permission? The owner was angry: who will pay for the loss -
The car was sent to the 4S store for damage, but it was cut twice without permission? The owner was angry: who will pay for the loss -
The car was sent to the 4S store for damage, but it was cut twice without permission? The owner was angry: who will pay for the loss -
The car was sent to the 4S store for damage, but it was cut twice without permission? The owner was angry: who will pay for the loss -
The car was sent to the 4S store for damage, but it was cut twice without permission? The owner was angry: who will pay for the loss -
The car was sent to the 4S store for damage, but it was cut twice without permission? The owner was angry: who will pay for the loss -
The car was sent to the 4S store for damage, but it was cut twice without permission? The owner was angry: who will pay for the loss -
The car was sent to the 4S store for damage, but it was cut twice without permission? The owner was angry: who will pay for the loss -
The car was sent to the 4S store for damage, but it was cut twice without permission? The owner was angry: who will pay for the loss