Prompt! The main target groups of the express ecosystem: (investors, private equity funds, brokerage institutions, local government decision-makers, express regulatory departments, express operators, media practitioners, express upstream and downstream operators, franchise network owners, express logistics practitioners with an annual salary of more than 300,000 yuan)
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|Comprehensive National Post Office information
| Express Ecosystem Information Group
In order to strengthen the monitoring of express service quality, objectively reflect the service level of enterprises, and promote the improvement of the quality and efficiency of the development of the express delivery industry, the State Post Bureau organized a third-party organization to investigate and test the satisfaction of express delivery services in the first quarter of 2024 and the delivery rate of key areas across the country. The relevant situation is hereby notified as follows:
First, the basic situation
In 2024, the monitoring targets include 9 express service brands, specifically: Postal Express, SF Express, Zhongtong Express, YTO Express, Yunda Express, Shentong Express, JD Express, Deppon Express and J&T Express.
The survey covers 50 cities, including municipalities directly under the central government, provincial capitals and 19 cities with large express delivery business.
The satisfaction survey adopts the online survey method, and the users who use the express service in 2024 will evaluate their satisfaction with the five aspects of acceptance, pickup, delivery, after-sales and information, and a total of 5,172 valid samples will be obtained. The time limit test adopts the method of systematic data sampling, and the business scope is domestic non-local express, and a total of 1.72 million valid samples are obtained.
II. Findings
(1) Satisfaction with express delivery services
According to the survey, the public satisfaction score of users' express delivery services in the first quarter of 2024 was 83.6 points, an increase of 2.0 points year-on-year.
In terms of brand public satisfaction, the brands with higher scores are SF Express and JD Express.
In terms of regional public satisfaction scores, Zhejiang, Chongqing, Guizhou, Tianjin, Shanghai, Shaanxi, and Heilongjiang scored higher than 85 points, indicating high satisfaction.
According to the survey, in the first quarter of 2024, in terms of acceptance services, the user satisfaction scores of unified customer service hotline acceptance, ordinary telephone acceptance, and outlet acceptance were 85.8 points, 87.6 points, and 84.3 points, respectively, an increase of 3.9 points, 1.3 points, and 6.0 points year-on-year. In terms of pickup services, the user satisfaction scores of door-to-door time limit, packaging quality, pickup service, and environmentally friendly packaging were 85.1 points, 85.8 points, 86.4 points, and 83.1 points, respectively, an increase of 2.3 points, 2.8 points, 2.9 points, and 3.5 points year-on-year.
(2) The delivery rate of express delivery services in key areas of the country
The test found that in the first quarter of 2024, the whole time limit of express delivery service was 58.69 hours, a year-on-year decrease of 1.79 hours, and the 72-hour delivery rate was 77.17%, an increase of 1.78 percentage points year-on-year.
From the perspective of sub-links, the average time limit of the processing link at the place of sending was 8.57 hours, a year-on-year decrease of 0.04 hours, the average time limit of the transportation link was 36.29 hours, a year-on-year decrease of 0.51 hours, the average time limit of the processing link at the place of delivery was 10.85 hours, a year-on-year decrease of 0.68 hours, and the average time limit of the delivery link was 2.97 hours, a year-on-year decrease of 0.56 hours (of which, some data were rounded).
From the perspective of sub-brands, the brands with a higher 72-hour delivery rate are SF Express and Zhongtong Express.
Express ecosystem
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Recently, the stock market continues to fluctuate, some criminals illegally make profits, harming the legitimate rights and interests of investors, I will increase the supervision of trading behavior, enrich the means of clue screening, make overall arrangements for special verification, strengthen the "penetrating" transaction monitoring, use multi-dimensional technical means to collect market intelligence, and carry out joint research and judgment with the Ministry of Public Security, and find a number of cases suspected of manipulating the market and malicious shorting.
An illegal gang controlled more than 100 securities accounts to manipulate a certain stock, used continuous pulling, reverse trading and other methods to affect the stock price, and then waited for the opportunity to clear the stock and smash the shipment, resulting in a flash crash and continuous decline in the price of individual stocks, with a total of 2.7 billion yuan sold and an illegal profit of about 130 million yuan.
The actual controller of an investment institution manipulated the prices of more than 20 stocks by suppressing stock prices, absorbing chips at a low level, and continuously pulling up, resulting in rapid fluctuations in the prices of individual stocks, and even extreme markets such as "sky flooring" within a day, from which the transaction illegally profited 140 million yuan.
A certain lawbreaker took advantage of his capital advantage and used hundreds of millions of yuan to frequently make false declarations for many futures products on the futures exchange, creating a false impression of trading, deceiving other investors, and taking the opportunity to sell them for a profit of more than 4,000 yuan.
The China Securities Regulatory Commission (CSRC) insists on responding quickly and resolutely investigating and dealing with illegal acts that affect the stable operation of the stock market and harm the legitimate rights and interests of investors.
Manipulating the market to maliciously short-sell, seriously eroding the people's "money bags", has stood on the opposite side of all stockholders, disrupting the normal rhythm of the healthy and stable operation of the stock market. The China Securities Regulatory Commission will maintain a high-pressure posture of "zero tolerance", resolutely crack down, and let those who dare to illegally manipulate and maliciously short sellers "go bankrupt and sit in prison". In this warning, don't defy the law and take the chestnut from the fire.
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Prompt! The main target groups of the express ecosystem: (investors, private equity funds, brokerage institutions, decision-makers of local governments, express regulatory departments, express logistics operators, media practitioners, upstream and downstream operators of express logistics, owners of franchised outlets, express logistics practitioners with an annual salary of more than 300,000 yuan.
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