With the deepening of the aging and urbanization of the mainland, empty nesters have become a social problem that cannot be ignored. Empty nesters refer to middle-aged and elderly people who stay alone in the "empty nest" when their children leave home due to work, study, marriage and other reasons. According to the latest statistics, the total population of the mainland has reached 1.409 billion, of which 297 million are aged 60 and above, accounting for 21.1%, and 217 million are aged 65 and above, accounting for 15.4% of the total population.
The number of empty nesters is increasing year by year and is closely related to the family structure of mainland 421, and the practical pressure of only children and the pension problem of the elderly have contributed to a series of irreconcilable contradictions, among which the most prominent is probably the contradiction that the elderly are difficult to seek medical treatment.
With the decline of the physical function of the elderly, the incidence rate is also increasing year by year, and various chronic diseases have become a "time bomb", and when the elderly fall ill, the problem of medical treatment has become a problem.
On the one hand, children are away from home, with their own small families and careers, and it is obviously impossible to take care of many elderly people. On the other hand, the hospital treatment process has been mostly intelligent, and the lack of familiarity with the hospital's equipment and processes, coupled with the inconvenience of legs and feet, also makes it unrealistic for the elderly to go to the doctor alone.
The elderly do need to be accompanied to seek medical treatment, and in the context of the reality of unaccompanied medical treatment, the elderly escort service for the elderly has also emerged.
The escort service is mainly to provide patients with accompanying medical treatment in the process of medical treatment, including assistance in handling the number, payment, medical treatment, examination, medicine and post-diagnosis care services, so that patients can feel warmth and support in the process of medical treatment.
After the rise of escort platforms, this service has become more mature and standardized.
The family companion platform is a professional escort service platform in China, the platform has 100+ registered professional escort doctors, all of whom have medical and nursing related background experience, covering 50+ key hospitals in Beijing, the platform adheres to the mission of "making medical treatment more efficient, medical treatment is not lonely", since its establishment three years ago, it has served many users, and the patient praise rate has reached 99.9%, effectively improving the patient's medical experience.
The family companion platform is committed to solving the pain points and difficulties in the process of medical treatment for patients, and the platform services provide a number of services such as full accompaniment, pre-diagnosis assistance, agency consultation, agency errands, and customized services around the whole scene of medical treatment, so as to meet the diversified and personalized medical needs of users.
In the whole process of escort service, the family companion platform will provide patients with a series of intimate services "before, during and after diagnosis", including pre-diagnosis triage (reasonable medical advice according to the main symptoms), medical treatment planning (assist in registering for examination and planning medical routes), pre-diagnosis reminders (remind patients to pay attention to relevant matters, bring documents and case lists, etc.), assist in consultation (act as a bridge between patients and doctors, assist in communicating their conditions, and improve the efficiency of medical treatment), and full-process agency (during the treatment process, they can help to queue up for numbers, Payment, drug collection and report collection and other agency work), post-diagnosis care (the accompanying physician will record the doctor's order and pass it on to the patient, and will also return to care for the recovery after the diagnosis).
The escort service process not only helps patients improve the efficiency of medical treatment and optimize the medical experience, but also reduces the anxiety and anxiety caused by patients who are not accompanied in the process of medical treatment, helps to assume the role of patients' families, and reduces the pressure of family members.
At present, in addition to the elderly, the service groups of the family companion platform also include a series of people who need medical companionship support, such as people seeking medical treatment in other places, single young people in big cities, unaccompanied pregnant women, as well as mothers and all kinds of people with reduced mobility.
The departments of large hospitals are complex, it is difficult to make appointments, it is difficult to register, there are long queues, communication is not smooth, and special examinations need to be accompanied...... These are all important hurdles for patients to visit. Through standardized escort services, the process is made as simple, easy and efficient as possible, so that medical treatment is no longer a tortuous and painful process, but a heart-warming and worry-free experience.